I'm speechless, how can Tesla do this?

[Rojer Lockless]

Ordered a paint repair kit directly from Tesla's website. I wanted to grab it just incase I got a chip in the paint.

This is exactly how the box came when I got it. I feel like I'm being fu#$@d with, how on earth can Tesla's quality control be so bad they send me an empty #)$(@ box?

I'm at a loss for words. It's one thing to constantly push back my service appointments but this came directly from Tesla as a "new" item, It's got a dirty fingerprint on it and the box is EMPTY.

I'm going to cry.

 

[Matt L]

Ordered a paint repair kit directly from Tesla's website. I wanted to grab it just incase I got a chip in the paint.

This is exactly how the box came when I got it. I feel like I'm being fu#$@d with, how on earth can Tesla's quality control be so bad they send me an empty #)$(@ box?

I'm at a loss for words. It's one thing to constantly push back my service appointments but this came directly from Tesla as a "new" item, It's got a dirty fingerprint on it and the box is EMPTY.

I'm going to cry.

I bet Elon himself packed that one. He really needs to pay better attention.

 

[Rojer Lockless]

I mean, it's completely empty, there's NOTHING in it.. I've never in my LIFE bought something online from a manufacturer that was new, and had anything like this at all happen. Not with clothes, video games, anything. Hell I could buy a car online off ebay and get it delivered here and even the tires would show up...

 

[PooshdM3]

Ordered a paint repair kit directly from Tesla's website. I wanted to grab it just incase I got a chip in the paint.

This is exactly how the box came when I got it. I feel like I'm being fu#$@d with, how on earth can Tesla's quality control be so bad they send me an empty #)$(@ box?

I'm at a loss for words. It's one thing to constantly push back my service appointments but this came directly from Tesla as a "new" item, It's got a dirty fingerprint on it and the box is EMPTY.

I'm going to cry.

Maybe that is the clear coat.

 

[jkoya]

Did the box it was shipped in look like it was tampered with at all ? There were reports last year of people ordering the Tesla HPWCs and receiving an empty box. I think some suspected theft....

 

[silentcorp]

It happens, return it and get a new one?

 

[Daniel in SD]

It happens, return it and get a new one?

That's probably what the last person who ordered it did.

 

[ElectricLee]

Opps, I must have forgotten one.

 

[Rojer Lockless]

There is a dirty thumb print on the outside of the box, but that's it.

 

[Rojer Lockless]

So of course I call up and get re-routed fifteen times and then hung up on. I don't even know who I would contact to fix this.

 

[Leafdriver333]

Ordered a paint repair kit directly from Tesla's website. I wanted to grab it just incase I got a chip in the paint.

This is exactly how the box came when I got it. I feel like I'm being fu#$@d with, how on earth can Tesla's quality control be so bad they send me an empty #)$(@ box?

I'm at a loss for words. It's one thing to constantly push back my service appointments but this came directly from Tesla as a "new" item, It's got a dirty fingerprint on it and the box is EMPTY.

I'm going to cry.

Multi coat must mean 2 clear coats that are invisible.

 

[SomeJoe7777]

I mean, it's completely empty, there's NOTHING in it.. I've never in my LIFE bought something online from a manufacturer that was new, and had anything like this at all happen.

I actually did have something similar happen recently. I ordered an SD memory card from Amazon. A padded envelope showed up with a full shipping label on the outside, and inside the padded envelope was nothing. No packing slip, no SD card packaging, no SD card. I mean, completely empty. They actually spent money to mail me an empty envelope. The padded envelope was one of the plastic ones that was fully sealed, too.

I think a lot of of these packaging things are done robotically, and they screw up just like anything else.

Call Tesla Customer service again, just tell them you want a refund. Once they process that, then re-order.

 

[kpedraja]

So of course I call up and get re-routed fifteen times and then hung up on. I don't even know who I would contact to fix this.

I ordered the paint repair kit and they sent me the wrong color (though the exterior box was marked correctly, the inner box had the wrong color inside). Rather than call, email them at [email protected]. Was pretty painless for me. They responded within a day and shipped the new kit via FedEx. They sent me a new kit pretty quickly and didn't require me to send the old one back.

 

[GolanB]

It's touchless paint, for touchless car washes, designed from the begining without a touch.

 

[Runnergirl]

I mean, it's completely empty, there's NOTHING in it.. I've never in my LIFE bought something online from a manufacturer that was new, and had anything like this at all happen. Not with clothes, video games, anything. Hell I could buy a car online off ebay and get it delivered here and even the tires would show up...

HOUSTON.... we have a problem!

 

[SMAlset]

I was looking for a fob that I had ordered, was shipped, and I wanted tracking on. I also suggest emailing per the address provided by someone above or on your original order form or order confirmation was there a phone number? Either way. They were pretty responsive in my case.

 

[zhu-]

The kit just comes with the box, the paint is sold separately. Elon is just taking a page out of Apple's book with their $5000 monitor where the stand is separate for $999.

 

[299792458]

I am wondering what happened to my MCR kit that "shipped" on May 23rd (but only shipping label has been created). Maybe they are looking for my paint before they put the box in the Fedex carton?

 

[mswlogo]

There is a dirty thumb print on the outside of the box, but that's it.

Hold on before you return yours.

.
.
.
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OK, go ahead, I had to get my order in.

 

[Triplett]

So of course I call up and get re-routed fifteen times and then hung up on. I don't even know who I would contact to fix this.

Your credit card company. Once Tesla realizes they have a chargeback, they will call you.