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I'm speechless, how can Tesla do this?

Discussion in 'Model 3' started by Rojer Lockless, Jun 5, 2019.

  1. kavyboy

    kavyboy Active Member

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    No, not just that. It's the pattern of decline that's disturbing, and this is a good example. Their service used to be as good as their cars. In the "old days", somebody would have answered the phone and made sure a replacement was next-day shipped and we'll sort out costs later. It's the sharp decline in "personality" that's alarming. I hesitated to even write by original post, because I try to stay positive. It was just my way of venting and saying "Hey Tes, you know how you're making yourself look here, right?"
    Not wanting to end in a negative note, so I'll just say that I believe it can turn around. I remember when Apple was a flash in the pan (holy cow, those quotes sound familiar!) too.
     
    • Informative x 1
  2. Runnergirl

    Runnergirl Member

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    My NC issued license plate starts with these letters: FKY. Feel free to interpret that however you like.
     
    • Like x 2
  3. Rojer Lockless

    Joined:
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    Houston

    Thanks, I do love the car which is why I wanted the correction paint to begin with. You should have seen twitter though, The FUD is INSANE there... I got retweeted a bazillion times so fast I deleted the post. I just want Tesla to mail me the stuff I paid for I don't want to be the center of some news article saying "SEE!!! SHORT TESLA" I mean these bots retweeting me were savage, they even had names like @ShortTesla and stuff it was nuts.

    I am kinda upset that I haven't heard back from Tesla at all today. I do have an appointment to fix some glass that cracked on my car today "It's been pushed back 3 times now but that's a whole other story" Hopefully I can talk to someone that won't blow me off.
     
  4. Rojer Lockless

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    #64 Rojer Lockless, Jun 7, 2019
    Last edited: Jun 7, 2019
    "sigh" Just kidding, Even though I got a call Tuesday rescheduling to today stating that the tracking said the glass replacement will come in Thursday, I just got a text canceling my appointment today. Looks like the "tracking" info they got, never shipped. They only got the Tracking info that the label was printed.
     
  5. srs5694

    srs5694 Active Member

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    I suggest you call to be sure that's accurate. During my delivery process, I got several contradictory communications by phone, e-mail, order page update, and text. Tesla has some serious internal communication problems, so you've got to be careful about that.
     
    • Love x 1
  6. Rojer Lockless

    Joined:
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    Just did. Guy on the phone said "They canceled your appointment because the part hasn't shipped. They will contact you when it comes in to schedule again". Somehow I'm skeptical.
     
  7. sixela

    sixela Active Member

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    Tesla's online shop has always been the miser of the family, frankly.
     
  8. sixela

    sixela Active Member

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    I don't, but some people probably found the

    I'm speechless, how can Tesla do this?

    a bit excessive for a misshipment of an item your life doesn't exactly depend on. That's not "I'm speechless" on my scale of things, it's "sh_t happens", at least unless Tesla would simply refuse to ship me what I paid for.

    The fact they don't get back to the original poster is quite another matter, though. But again, Tesla Online Sales is probably the place where you end up waiting in Telephone Menu Hell the longest (as said above).
     
    • Like x 4
  9. Rojer Lockless

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    In retrospect I probably should have just made the title "my order from Tesla.com was completely empty" or something, But I was so happy when I got it in because it was my first purchase from the site and I was sitting there and I just felt like I was on Punked. I really was dumbfounded that it was completely empty.
     
    • Like x 1
    • Funny x 1
  10. Uncle Paul

    Uncle Paul Well-Known Member

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    Guess many on the forum don't feel that something like this even deserves a posts, let alone an end of the World level of drama.

    Hope you get your touch up paint issue resolved quickly so we can go back to other horrors.
     
    • Like x 1
  11. woodguyatl

    woodguyatl Member

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    #71 woodguyatl, Jun 7, 2019
    Last edited: Jun 7, 2019
    Agreed. In this case Tesla neither produces nor packs the paint. I also suspect they are using a third party to ship it. The OP is either having fun or being unnecessarily dramatic. I think it is the former and I am playing along. Here are quotes from the OP

    “ I feel like I'm being fu#[email protected] with, how on earth can Tesla's quality control be so bad they send me an empty #)$(@ box? “

    and, just so there is no question about the OP’s seemingly intentional drama

    “I’m going to cry.”

    Do you think OP is actually going to cry or is using some hyperbole (see also the claim that Tesla has chosen to @#$& with him.)?
     
    • Disagree x 2
  12. BrokerDon

    BrokerDon Active Member

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    Nobody "accused" the OP of any of the above "nasty stuff" you stated above. However it has been suggested that these were possibilities since a LOT of people feel there really isn't a good reason to create a CLICK BAIT post titled

    I'm speechless, how can Tesla do this?

    ... about 2 missing touch up paint bottle(s).

    YES this meltdown is supposedly over 2 missing bottles of touch up paint !!!


    IMHO (and several other TMC members here) either:
    1. the OP's reaction is WAY overblown (which should elicit an apology or just DELETE their initial post) OR
    2. there is some other reason this CLICK BAIT was created
    In the interest of reducing the fuel for this lame thread hoping it will die, I'm ending any further comment. No reason to feed it. The OP has been given several logical and mature ways to handle this "pebble" (not pothole, sinkhole, crevasse, or canyon) in his "road of life". If people complain about "tripping on pebbles" again, I suggest they pick up their feet. Life is hard... and this missing touch up paint situation isn't hard by any stretch of imagination... and certainly not worth becoming "speechless" and creating a thread on TMC proclaiming "how can Tesla do this?".
     
    • Disagree x 2
  13. Nocturnal

    Nocturnal Supporting Member

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    This happens all the time. Somebody probably stole the paint and returned the box and it was missed.
     
    • Like x 1
  14. TS-LA143

    TS-LA143 Member

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    It must be the new Invisible coating :) Sorry could not help it :(
     
    • Funny x 1
  15. 4K2GO

    4K2GO Member

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    I would guess you could say you didn't get your money's worth!
     
    • Funny x 1
  16. Stratusbill

    Stratusbill Member

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    How’s the car working?
     
  17. msbuffy100

    msbuffy100 Member

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    SE Michigan
    Wow this forum is full of people who think they are funny huh? Yep they aren't fun to deal with. I've gotten responses within and hour and sometimes no response. I just returned something and they have had it for 4 days and won't give me back my $! takes a week to get the item, week to ship back, who knows how long to get my $. Yup annoying. I'm sure you'll get your paint eventually, that said its just for in case... I would order from Dr colorchip instead. Its double the amount, cheaper and the paint in general expires in 1 year.
     
    • Informative x 1
  18. Valerie A

    Valerie A Me & "Wattson Ampz"

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    So DRAMATIC!!! My lord, just email them and request an exchange. I've been shipped the wrong thing, empty packages, damaged packages, things that I never ordered! Just deal with it.
     
    • Love x 1
  19. m.c.b.

    m.c.b. Member

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    Tolland, CT
    I did the same thing and got exactly what I ordered. I would call them and have them ship another one. Manufacturing issue? Theft issue? Whatever it is, they need to fix it and fix their quality control.
     
  20. Daniel in SD

    Daniel in SD Well-Known Member

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    San Diego
    Does Tesla even run their store? Seems like something that should be outsourced.
     
    • Like x 1

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