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I'm speechless, how can Tesla do this?

Discussion in 'Model 3' started by Rojer Lockless, Jun 5, 2019.

  1. Chasingmars

    Chasingmars Member

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    There's times when hyperbole ought to be minimized and kept to the level that the issue actually is... unless you haven't noticed that this thread's title and content is currently being used on #TSLAQ to generate more FUD... Thomas Thornton on Twitter

    Not suggesting (nor do I actually think) it's the case here, but one has to wonder if FUDsters don't come places like this, throw a staged fit, and then go use the ashes of their own fire for their ends elsewhere sometimes.
     
    • Like x 2
  2. silentcorp

    silentcorp Member

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    Have we gotten this fixed yet? I know I wrote in to my senator.
     
    • Funny x 2
  3. neroden

    neroden Model S Owner and Frustrated Tesla Fan

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    Always request a refund from the company first. If they won't give it to you, do a chargeback. Don't worry about their attitude; if they give you hassle, you can and should sue them.
     
  4. notAnExpert

    notAnExpert Member

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    On what evidence are you basing these claims?
     
    • Like x 1
  5. MXWing

    MXWing Well-Known Member

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    #105 MXWing, Jun 10, 2019
    Last edited: Jun 10, 2019
    I wonder how @Rojer Lockless would react if Burger King wouldn’t serve him a croissant at 10:29AM.
     
    • Funny x 2
  6. Rojer Lockless

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    Still no reply back to my email, Sent two more today to different Tesla help emails I've found. Here's hoping I hear something back this week.
     
  7. Rojer Lockless

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    Ugh, I tweeted at Musk the picture the same day as this and those guys picked it up so fast I deleted the tweet. Not interested in shooting Tesla down I just want them to step their game up. Not even about someone returning an empty box and them selling it again although it should have been checked. It's about their lack of contact in getting back to me with a solution.
     
    • Like x 1
  8. sixela

    sixela Active Member

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    And what about out suggestions to either try to get a human on the phone or to ask at a Service Center?

    No arguments from me about the lack of contact from the online store. Online shops that unresponsive (someone quoted weeks for the mail to be answered and a month to get it fixed) are really frustrating.
     
  9. Chasingmars

    Chasingmars Member

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    So the thing that actually has me ... not speechless but, mildly surprised... is that I bought a bunch of stuff from the Tesla store, all at once for my new M3, and they appear (so far, with 1 item received and 2 items shipped) to be shipping it to me one individual item at a time... at a time that the CEO has directed frugality, it seems they aren't holding orders for combined shipping even when items are shipping within a day or so of each other. There's probably a reason though, maybe the items are drop shipped.
     
  10. sixela

    sixela Active Member

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    It is far from sure the items all ship from Tesla itself...
     
    • Like x 1
  11. Chasingmars

    Chasingmars Member

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    Yes, that's what drop shipping is, coming direct from the OEM supplier when/if Tesla is the reseller. However, it looks so far like everything is coming from Fremont CA. Might also just be a holdover from before Tesla's high margin premium to mass market car maker transition.
     
  12. dsvick

    dsvick Closed

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    ^This^

    It is highly likely that if they aren't coming from the OEM themselves then they are being shipped from a fulfillment company whose sole purpose is to get and ship orders.
     
  13. LCR1

    LCR1 Active Member

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    What would GixxerBill do?
     
    • Like x 1
  14. SO16

    SO16 Active Member

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    Try going to tesla support site and use their chat option. I have used that and get right through. (If you haven’t done so already.)
     
  15. Rojer Lockless

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    <3 <3 <3 Probably never ever buy an Electric car ;)
     
  16. Rojer Lockless

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    Still zero reply from all 3 tesla emails I sent. I'm going to the service center today to talk with someone.
     
  17. SO16

    SO16 Active Member

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    Try using the online chat.
     
  18. Rojer Lockless

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    My car was getting some glass replaced that cracked going to pick it up today. Might as well talk to them about it.
     
  19. SO16

    SO16 Active Member

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    Ok. I have had good luck with their chat system. Phone and email, not so much.
     
  20. notAnExpert

    notAnExpert Member

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    I’d be curious to know if the service center is able to help. My guess would be no.

    I have bought a bunch of things from Tesla’s online store. Almost all orders were shipped fine, but on one of them (for a $14 USB-Lightning cable) Tesla hadn’t shipped it for a couple of months. I contacted their phone support, chat support, and sent an email to the online store email address. The phone and chat folks said they had no visibility to the online shop’s computer systems, so couldn’t help. Two emails went unanswered. I figured I had given enough chances to reach the vendor and called my credit card company to dispute the charge. They immediately refunded me and sent a message to Tesla online store to respond if they disagreed. That’s how cc disputes work. Anyway, Tesla never responded to them either.

    Meanwhile, two days after I got my refund, my order shows up at the door! I contacted the cc company again and asked them to take back my refund. They said they couldn’t! Apparently, the only way they can take back my money is if Tesla disputed my refund claim. I then emailed Tesla again and asked them to charge back my credit card. Until today, 5 months later, I have heard nothing from Tesla and my credit card was never charged.

    My takeaway from all this is that Tesla online store is a mess, but that’s no major revelation.

    I think you have given them enough chances to respond. If I were you, I’d get a refund from the cc company and order the item again. You shouldn’t have to work any harder to get the attention of a vendor who shipped you an empty box.
     
    • Like x 1

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