In-car cell phone issues

[Struja]

Hey everyone. About six weeks ago, I started to encounter an issue with my cell phone (which I believe happened after an update - there is has since been one more update but it didn't correct the issue).

Basically, when I get into the car, either my first call in or out, will connect but I cannot hear the other party (they can hear me, but I can't hear them). If they call me right back, the connection will be fine on the second call or any call after the first.

Same thing for outgoing calls, if I initiate the call, the person I am calling can hear me, but I can't hear them. If I hang up and call back, everything is fine. It ONLY happens on the first call. I can make 5 more calls with NO issues but if I leave the car and the phone gets disconnected and then I get right back in and the phone has to reconnect, the first call thing happens again.

What I have been doing is getting in my car and calling an automated line (where I know I am not getting a live person) and I just hang up once the phone is connected, so I know my phone will be good to go if I get an incoming call or have to make an outgoing call.

I have a Samsung S9+ and my car is running 2018.42.3 eb373a0.

Any thoughts or has anyone else encountered this issue?

 

[Refrus_T]

I have the same phone and am having the same issues. I don't get a lot of calls so I didn't know about it only having issues with the first call. So thanks for that info. I have tried turning off Bluetooth on the phone and back on but it only helps sometimes. If I am on a call(using just the phone) the car will eventually connect back up and everything is back to normal.

 

[Dan Baldwin]

I've encountered the same issue and it was after an update. What seems to work for me is to turn up the volume as soon as I make or receive a call.

 

[Art_Vandelay]

I'm having this same issue with a Galaxy Note 9.
My car is running 2018.42.2

I've encountered the same issue and it was after an update. What seems to work for me is to turn up the volume as soon as I make or receive a call.

Do you turn up the volume on the phone or on the car?

 

[DrComputer]

Same exact problem with the Model X too (and a recent Tesla firmware update). I hope they fix it in the next release.

 

[ckoval7]

I had this happen to me a couple days ago with my Pixel 2. I rarely make/receive calls, so I never noticed before. The person who called me said they could hear me trying to talk to them, but I could not hear them. That was probably my first in car call since V9 came out in October.

 

[SMAlset]

My husband (MS and after update to 42.2) has experienced this same issue as described by OP. In fact most recently last night when he was calling to say he was coming home. Kind of a running joke lately with him saying "Can You Hear Me? I can't hear you" And I can always hear him at my end. He has an iPhone XS so it sounds like an across the board issue.

Interestingly I don't seem to have this problem on calls in my Model 3 on 42.4.

 

[Lloyd]

I have the same issue and have reported it. They acknowledge that it is a software issue to be addressed at a future S revision.

 

[Sorabh]

Same phone/issue. Thanks for bringing this up as I thought I was hitting dead spots all the time.

 

[Max*]

I have the same issue and have reported it. They acknowledge that it is a software issue to be addressed at a future S revision.

Good to know, I'm glad someone reported it.

And yes, same issue. I just take the call off bluetooth when that happens. Annoying, but what can you do.

 

[thegruf]

Again - same issue here/different phone - Oneplus 5T and Oneplus 6T.
Reported to Tesla - apparently known issue and a fix will come in future software release

 

[texas993]

As was stated earlier by Dan B, if you adjust the call volume as soon as you answer, it will work. I answer the call, roll the volume knob on the steering wheel and all is normal.

 

[Lloyd]

Good to know, I'm glad someone reported it.

And yes, same issue. I just take the call off bluetooth when that happens. Annoying, but what can you do.

I dial 611 when I get into the car. Then hangup. The following calls are connected.

 

[steve841]

I have it too ....

 

[Struja]

I have the same issue and have reported it. They acknowledge that it is a software issue to be addressed at a future S revision.

So now I am really happy I brought this up and even more happy it has been reported. I was hoping I wasn't the only one (which meant either a broken phone or broken car - lol). As long as a fix is on the way, that's fine.

 

[BerTX]

I had this happen to me a couple days ago with my Pixel 2. I rarely make/receive calls, so I never noticed before. The person who called me said they could hear me trying to talk to them, but I could not hear them. That was probably my first in car call since V9 came out in October.

Haha, that was my thought -- I wouldn't have a clue if I had this issue. No calls in or out.

 

[Litigate88]

Same issue on 36.1 but only after getting the new iPhone XS. Previous phone worked fine for some reason.

 

[Max*]

I've encountered the same issue and it was after an update. What seems to work for me is to turn up the volume as soon as I make or receive a call.

I tried that tonight, it works! Wish I knew this a couple weeks ago.

 

[sharpgator]

Same issue. iPhone xs. I suspect that this problem is also related to the new issue where music automatically starts playing on your phone when it connects to the car.

 

[odguy]

Same issue since V9, pixel 2 xl