Just had my first SC experience, having booked the car in for a few snags from delivery, I found another couple to add - and have that scheduled for mid October. However last night, the front license plate decided to part company with the car on one side while I was driving, and although I salvaged the plate, the outer frame didn't do well.
I texted back to the SC (from their confirmation notice), and explained, and they told me I could run it in at any time to be fixed asap - we're close enough that I did so this morning. Ten minutes later, all done - and they came to do a pre check on the issues for the mid October visit in case parts needed.
Couldn't have been happier - lovely bunch of people, great customer service, and.....Jaffa Cakes to go with the coffee
Together with the positive sales experience from Jibril at MK, I'm feeling fortunate that we're nearby.
So for those getting frustrated waiting for their cars, or aggravated because of faults, take solace in the great customer service and after sales support.....
I texted back to the SC (from their confirmation notice), and explained, and they told me I could run it in at any time to be fixed asap - we're close enough that I did so this morning. Ten minutes later, all done - and they came to do a pre check on the issues for the mid October visit in case parts needed.
Couldn't have been happier - lovely bunch of people, great customer service, and.....Jaffa Cakes to go with the coffee
Together with the positive sales experience from Jibril at MK, I'm feeling fortunate that we're nearby.
So for those getting frustrated waiting for their cars, or aggravated because of faults, take solace in the great customer service and after sales support.....