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Incorrect payment accusations

Discussion in 'Model S: Ordering, Production, Delivery' started by Clint Eastwood, Jul 24, 2016.

  1. Clint Eastwood

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    ok, I took delivery of my refresh model s a month ago. I financed. On delivery, the delivery specialist looked up my payments and deposit from my credit union, and it showed my balance as zero. My tesla account online also read as balance zero, and the car showed as delivered. I drove the car home. Now one month later I get an email from my delivery specialist that I never gave them a check for $10,000 which was what he said we agreed to and he had my tesla opened back up to reflect a payment deficit of $10,000 and when do I plan on paying this. My response was that I took possession already, and they told me it was balance of zero, and that no car company would allow anyone to take possession of a car without full payment. He said that they submit the papers to California, and then the finance department found this "descrepancy". As it is now a month later, that money isn't readily available. Does anyone have any thoughts about this? If it turns out that it was a shortfall in payment due to their mistake, but they delivered, and now a month later they want more money, how should I proceed.
     
  2. FlatSix911

    FlatSix911 918 Hybrid

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    Interesting. Can you post your Bill of Sale document (with personal information removed) :cool:
     
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  3. BrandonR22

    BrandonR22 Member

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    I'm curious to see that too.
     
  4. S4WRXTTCS

    S4WRXTTCS Active Member

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    I'm really confused about this one.

    What does maths say?
     
  5. Clint Eastwood

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    I could, but I would rather just discuss. Let's hypothesize for a moment that they are correct in that there is a deficit of $10,000. If this were the case, and they made a mistake on the website which made them think that I was paid up at the time of delivery, and then they eventually realized their error a month later...where would we go from there? I know no car company that would allow you to take possession without full payment. If there ends up being proof that there is a $10,000 deficit do I wire them the money? Or do I say, I was paid up and you gave me my car, saying I was paid up?
     
  6. Krugerrand

    Krugerrand Active Member

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    So, were you suppose to, as part of the financing terms, give Tesla a check in the amount of 10k (with the balance financed)? If so, then simply provide them with a copy of the cashed check to prove you paid them. If not, then provide a copy of the signed, written agreement that proves the entire amount of the car was being financed.

    Otherwise it sounds like you're saying you were suppose to give them a check for 10k, you didn't, they missed catching that at delivery, and now you're trying to get out of it - which can't be true, right?
     
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  7. Krugerrand

    Krugerrand Active Member

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    There's no discussion required if all the people sitting at the table are good, honest citizens. Seriously.
     
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  8. Clint Eastwood

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    I'm not trying to get out of anything, when I picked up the car, they told me that the balance was zero, despite the original agreement calling for payment of $10,000 at delivery. Now a month later they are saying that they erred, and that the balance wasn't zero at the time of delivery. I am an honest person. My question is, how could this possibly have happened? This is a $10,000 glitch.
     
  9. Clint Eastwood

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    #9 Clint Eastwood, Jul 24, 2016
    Last edited: Jul 24, 2016
    Thank you voice of reason and morality. I'm not saying that if I owe the money I want to refuse to pay it. But this is quite a crazy error on the part of a company of such magnitude.
    But as I said, if the money isn't readily available, what are my immediate obligations if they are correct.
     
  10. Krugerrand

    Krugerrand Active Member

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    Meh. Happens all the time in business. As long as humans remain imperfect, mistakes will be made. Besides, someone else was doing their job and caught the mistake as they are paid to do.
     
  11. Clint Eastwood

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    Well, I've never heard of such a discrepancy in delivery of a $100,000 automobile. Except for my friend who also had a similar experience that was noticed in days, not a month.
     
  12. 808?

    808? Member

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    How much of the $100,000 did you finance?

    100%
    90%
    50%?

    Surely if you knew when arranging the finance that 10K was owing on before delivery, that would be on paper somewhere right?
     
  13. mhan00

    mhan00 Member

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    Sounds like you do owe the money and you know you do. You have the original purchase agreement, you know how much the car retailed for (plus fees and taxes), and you know how much you financed. If you were supposed to pay the balance of 10k when you took receipt of the car, you don't get to get a freebie just because the sales person made a mistake.
     
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  14. Clint Eastwood

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    First of all, I am not looking for a freebie. Second, it would not be the salesman who made a mistake, it would be the tesla website which after receiving wired funds from my credit union considered the transaction paid in full. But I'm merely asking what my obligations would be in terms of timing of payment. I am not in the habit of keeping 10k unattended. Also, I love tesla, this is my second go around. My friend said he had a similar experience but was found in days, not a month. How can this possibly happen?
     
  15. Clint Eastwood

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    Obviously it will be easy to calculate to see if the funds are truly owed, that is not the question. My delivery specialist sent me emails tonight about it. It's actually amusing, he started with small talk in the email, then hit hard with the nitty gritty and asking about my timing about when this will be taken care of. Interesting that he responded to each of my replies in minutes, when obviously he was not nearly as responsive when my car was in production. And FYI, a Lannister always pays his debts.
     
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  16. 808?

    808? Member

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    #16 808?, Jul 24, 2016
    Last edited: Jul 24, 2016
    Did you cancel the 10K cheque you had ready on delivery day? (which you did not use)
     
  17. calisnow

    calisnow Active Member

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    Then pay them the $10K that you obviously owe them.

    As for this part - either ask them for a payment plan for this $10K at a monthly chunk you can afford. If they say "no dice" then consult a consumer attorney. Nobody on this board - except an attorney - can give you any advice worth a hoot.

    Well now you have. You didn't seem to catch the "discrepancy" of an extra $10K sitting in your account now did ya? Funny how that works.

    So you're saying you didn't notice the extra $10K sitting in your bank account when Tesla forgot to collect their check? But now that Tesla noticed it you claim you've spent it all. Righttttt...
     
  18. mhan00

    mhan00 Member

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    How do you not know if you owed money that day or not? Seriously. It's a 100k plus purchase (I'm guessing), you entered into a pretty large loan for it, and as you said, 10k isn't chump change so if you owed it, you sure as hell would have known about it since you'd have had to had the money available to pay the balance. If you owe the money and spent it on something else, well, that's on you. If you don't, then you should have all the relevant paperwork from Tesla, your creditor, and your bank to show you're in the clear.
     
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  19. Clint Eastwood

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    Very judgey group. Tough crowd. None of you know how I handle my finances, and none of you know what my plans were on delivery day. I also never said I don't plan on paying what I rightfully owe. Jeeze. I thought the interesting part is teslas history of confusing payments on delivery. My friend had a similar experience but was notified in days. I was notified in month.
     
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  20. 808?

    808? Member

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    I don't understand why you didn't offer the 10K on delivery, as you knew its a mistake from time they checked.

    What were you expecting to happen?
     
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