Incorrect payment accusations

[CuriousG]

I think OP thinks he may be able to get out of the $10k due to a technicality and solicits advice on how to achieve this. When everyone here basically tells him to pay up he calls them judgmental.

 

[182RG]

Very judgey group. Tough crowd.

It's because you're sniffing around, and asking, without asking, if you are liable for the missing $10K. Otherwise, this thread wouldn't exist......

 

[jimmyjohn]

ok, I took delivery of my refresh model s a month ago. I financed. On delivery, the delivery specialist looked up my payments and deposit from my credit union, and it showed my balance as zero. My tesla account online also read as balance zero, and the car showed as delivered. I drove the car home. Now one month later I get an email from my delivery specialist that I never gave them a check for $10,000 which was what he said we agreed to and he had my tesla opened back up to reflect a payment deficit of $10,000 and when do I plan on paying this. My response was that I took possession already, and they told me it was balance of zero, and that no car company would allow anyone to take possession of a car without full payment. He said that they submit the papers to California, and then the finance department found this "descrepancy". As it is now a month later, that money isn't readily available. Does anyone have any thoughts about this? If it turns out that it was a shortfall in payment due to their mistake, but they delivered, and now a month later they want more money, how should I proceed.

"No one wants advice, only corroboration."
- John Steinbeck

 

[kort677]

I could, but I would rather just discuss. Let's hypothesize for a moment that they are correct in that there is a deficit of $10,000. If this were the case, and they made a mistake on the website which made them think that I was paid up at the time of delivery, and then they eventually realized their error a month later...where would we go from there? I know no car company that would allow you to take possession without full payment. If there ends up being proof that there is a $10,000 deficit do I wire them the money? Or do I say, I was paid up and you gave me my car, saying I was paid up?

hypothesize? either you made the payments or you didn't! this is easy to discern by producing your proof of payment. either there is a physical check or there is a record of a wire transfer. It sounds like you're playing some sort of game here.

 

[ishop4more]

The same thing happened to me- the website said I had no balance. I laughed about it with my husband and saved the page. But if you read the page, it says to contact the DS or another phone number number if it is not correct. (I'd post the page with the language, but I'm on my tablet and I think I deleted it.). I supposed most people contact asap if the error hurts them, i.e. Upon notice.

I contacted DS because there was no way on the MyTesla page make my payment-I kept checking so I could transfer funds. I was fully paid at the time of delivery.

 

[Mickie]

Just bring this to the DS and clear up the misunderstanding.

 

[ecarfan]

I could, but I would rather just discuss.

So you want to hear from people who support your position that you do not owe the money that you obviously do, without providing supporting evidence for your case.

I'm not trying to get out of anything, when I picked up the car, they told me that the balance was zero, despite the original agreement calling for payment of $10,000 at delivery

Yes, you are trying to get out of something that you appear to owe (as far as I can tell, even though you offer no supporting evidence beyond your description of events) just because Tesla made an error.

Sounds like you do owe the money and you know you do. You have the original purchase agreement, you know how much the car retailed for (plus fees and taxes), and you know how much you financed. If you were supposed to pay the balance of 10k when you took receipt of the car, you don't get to get a freebie just because the sales person made a mistake

Exactly.

First of all, I am not looking for a freebie. Second, it would not be the salesman who made a mistake, it would be the tesla website which after receiving wired funds from my credit union considered the transaction paid in full. But I'm merely asking what my obligations would be in terms of timing of payment.

Based on what you have posted, I would say you are looking for "a freebie", regardless of whether the Tesla employee or the Tesla back end payment system made the error.

You insist you only want to know what your "obligations" are. That is a legal issue and you should consult a qualified attorney instead of asking for legal opinions from people online who you do not know personally and are not lawyers.

 

[Johan]

Here's my input to the discussion: there's a contract and there's documentation of however much has been paid. If there is a $10k deficit outstanding then you owe Tesla $10k. If you've paid the full amount you owe them nothing.

Any court would reach this conclusion. So if you go to court you'll be paying $10k + legal fees.

 

[Matias]

I could, but I would rather just discuss. Let's hypothesize for a moment that they are correct in that there is a deficit of $10,000. If this were the case, and they made a mistake on the website which made them think that I was paid up at the time of delivery, and then they eventually realized their error a month later...where would we go from there? I know no car company that would allow you to take possession without full payment. If there ends up being proof that there is a $10,000 deficit do I wire them the money? Or do I say, I was paid up and you gave me my car, saying I was paid up?

If you agree that you have paid 10k not enough, why wouldn't you pay the missing 10k?

 

[tomas]

Original post is crystal clear: @Clint Eastwood thinks tesla should forgive $10k because their system failed to recognize it was missing at delivery.

While it is a failure of tesla's systems that should be addressed, the governing document is the sales agreement, and all amounts due must be paid. There's no free lunch here. If you have to ask, you need a class in ethics.

 

[bonnie]

It's obvious from your answers that the deal was for $10k more than you paid. A mistake was made. You owe the money, it's not a free gift.

If a bank teller mistakenly hits an extra zero or two and you find yourself with a windfall in your bank account, you don't get to keep it. In fact, people who have been in that situation and quickly spent the money, have found themselves charged with theft of property lost by mistake.

A Tesla employee made a mistake. You know they made a mistake. You kept quiet about it hoping to get a free $10k. Inconvenient to pay it now? That's on you. You should have paid it to begin with.

 

[CapeOne]

Does anyone have any thoughts about this? If it turns out that it was a shortfall in payment due to their mistake, but they delivered, and now a month later they want more money, how should I proceed.

Mistakes are sometimes made. If you owe the $10K then you owe the $10K. Tesla may (should!) be willing to give you some sort of ‘freebie’ since it was their error e.g. free one, two or three annual service.

 

[Mickie]

Tesla may (should!) be willing to give you some sort of ‘freebie’ since it was their error e.g. free one, two or three annual service.

Award someone for trying to pull a fast one. Let me know if that works out, OP. lol

 

[Krugerrand]

Well, I've never heard of such a discrepancy in delivery of a $100,000 automobile. Except for my friend who also had a similar experience that was noticed in days, not a month.

Not only have you now heard of such a discrepancy but you've experienced one personally, proving that they do in fact happen. Don't know what else to tell you other than write the check and pay the balance you owe on the car.

 

[Chickenlittle]

Thank you voice of reason and morality. I'm not saying that if I owe the money I want to refuse to pay it. But this is quite a crazy error on the part of a company of such magnitude.
But as I said, if the money isn't readily available, what are my immediate obligations if they are correct.

Very confused. There is a contract you signed for the cost of the car. It's very simple to add up the payments made. If the payments are 10000 less than an error was made that is likely to cost employee his or her job. If a payment was made that wasn't credited than prove it and issue resolves.

I think it more likely you drove off realizing mistake with a bounce in your step. It's human nature to do so but not right

 

[ishop4more]

I don't think it's a matter of entry error. When Tesla receives funds, it assumes its from the purchaser. If you finance any of it, it's reflected in the balances. When the funds are received from the financing company, it is simply credited as a purchaser payment and assumes it's from the purchaser, not the financing company. In fact, the way the system seems to be set up, it appears tesla thinks the purchaser will make payment before the financing company.

Again, the MyTesla page does not reflect that there may be an error. Mi mean seriously, did you regard the progress of you production as the final word?

 

[ishop4more]

Thank you voice of reason and morality. I'm not saying that if I owe the money I want to refuse to pay it. But this is quite a crazy error on the part of a company of such magnitude.
But as I said, if the money isn't readily available, what are my immediate obligations if they are correct.

Per the page, your obligation was to notify Tesla when you noticed the discrepancy. I'm pretty sure the page instructed you to do so. Mine did when it happened to me.

 

[CapeOne]

Award someone for trying to pull a fast one. Let me know if that works out, OP. lol

Although details are vague, Tesla made the mistake here not the OP. Assuming the OP is willing to pay the $10K, Tesla should be willing to give some sort of ‘freebie’ for good customer relations. A few hundred dollars or so isn't going to make a break Tesla. Again, it was Tesla's error and a rather large one at that.

If the OP is unwilling to pay the $10K, Tesla should repossess the car.

 

[cantdecide]

What if you had given them a $10k check, they give you the paperwork saying you owe nothing, then the check bounces? Obviously you would owe the $10k despite the piece of paper.
What matters is not the statement, but the mvpa imho... That shows what you agreed to pay. So the question is... Have you paid as to the mvpa?

 

[Super_Popular]

Ok people, the horse is dead and the stick is broken.