PokerBroker - Without trying to upset anyone, during the course of doing due diligence for any major purchase, we finally reach a place in the process when we have questions that only a conversation with a sales associate/representative should be able to resolve. After the responses we received to our initial querys, it was apparent to both of us that trying to continue any discussion was not going to provide us with any meaningful information. As in any purchasing process, first impressions ARE important.
Not having been in every dealership in America, I can't agree with or deny your statement on dealership employees, but I can say not having a positive experience this past Saturday has had an effect on our view toward Tesla.
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772 - As I'm writing this on my iPad, i completely agree with you! I have learned a great deal from TMC and other EV forums. It is because of the exceptional range available between charging cycles with the Tesla that we decided to investigate all the pros AND cons of ownership of this exceptional vehicle. Like many in the Indianapolis area, we have been looking forward to the opening of a local Tesla company information source. After spending the time going over the many self-help resources in the store, what few questions remained (we thought) could be answered by a brief discussion with an employee on-site.
I live in Dallas and have been to a Tesla GALLERY (they are NOT DEALERSHIPS) in Austin, where the advisors were very helpful.
Up to a point.
The advisor could not answer any of my direct questions about pricing, financing, insurance, etc., because
this is Texas, and we have some archaic laws.
They DID put me in contact with some Tesla advisors from Colorado who patiently answered all my questions.
My point is, the "open question" your wife asked about the price of a Model S starts with which version (battery size) are you looking for, how do you intend to use the car, what sort of Options are you looking for.
And perhaps Indiana also has some similar archaic laws to those in Texas, so the advisor might have NOT been able to respond to your specific questions.
ALL the pricing information and type of Options is already available to you and your wife on the Tesla Motors web site.
The first and biggest decision is what size battery do you desire?
Next decision might be how much performance do you desire, and then color and so on...
In short: A fully loaded Model S is substantially more expensive than a base price unit.
IF you are interested in exploring how a specific feature or an Option may enhance your requirements, then perhaps you might be able to phrase the question in such a manner.
The second question regarding service IMO
was answered obliquely.
IF you are replacing the wiper blades, you probably could take it anywhere.
Brakes pads are brake pads, so that is similar.
If I understand your concern correctly, the crux of you point and maybe your concern is, "What if my new Model S requires specific Tesla Service."
If that is the case, I concur, your question was NOT answered appropriately.
Your wife's question could have been responded to better:
"The things that typically require replacement are wiper blades and tires."
"There is a local Service Center that can address any of your standard service related Items."
"The address is xxxxx xxxxxxx, not too far from here."
Again, if the advisor had spent a couple of minutes showing you the Supercharger web page, that could have answered the bulk of your third question.
And given you a quick view into 2014 and 2015 (THE FUTURE SUPERCHARGER LOCATIONS ARE NOT CAST IN STONE, they are the anticipated GOAL locations) Supercharger Network.
But please understand: NEW Supercharger Stations are coming on-line at the rate of one every 2 to 3 days, with 50 domestic OPEN Supercharger Stations opened in 2013.
There are so many new and yet undiscovered Supercharger Stations, it would be very hard to keep up with ALL of them.
Net Result: If you are genuinely serious about the Model S, you will go back to the GALLERY and have an open mind about what questions you have (and that some questions may not be answered by the INDIANA advisor).
And if you have a couple of hours to spend doing a little pre-research on TM website, you will have many more in-depth questions, and probably gain a vast understanding of what a great car the Model S actually is.
Give a man a Fish...
Teach a man to Fish...
The technology of the Model S is so advanced and adaptive you will not want to go back to an ICE.