Induction - Tesla Control App for Android and Android Wear

[silentsnow31802]

Just updated and I am also still getting stuck at the vehicle info screen. OP is your phone and your car on the same WiFi network? Maybe the problem is with remote connections?

 

[Casey_S]

Nope, everything's been tested countless times over mobile. The silent majority of users actually aren't experiencing this issue. Not to minimize the bummer it is for those who experience it, but it isn't as big a risk as it may seem for anyone watching on the sideline.

For those that still experience it and have updated: can you try totally clearing the app's cache and stored data, and posting a screenshot of what it looks like when hung? Do you remove focus from the app at any time during loading?

 

[silentsnow31802]

This is the screen it is hanging on. I let it sit here for a good 5 minutes without letting the screen sleep or going away from the app. I cleared data and cache first.

 

[Casey_S]

This is the screen it is hanging on. I let it sit here for a good 5 minutes without letting the screen sleep or going away from the app. I cleared data and cache first.

Does the car stay in that spot the whole time?

 

[silentsnow31802]

Does the car stay in that spot the whole time?

No the car will move up slowly to the top then reappear at the bottom and repeat.

 

[vivekvinodh]

No the car will move up slowly to the top then reappear at the bottom and repeat.

If possible, could you please take a screen recording and send it to [email protected], thank you.

We haven't encountered this sort of behavior before.

 

[silentsnow31802]

If possible, could you please take a screen recording and send it to [email protected], thank you.

We haven't encountered this sort of behavior before.

Ah it only seems to do that when I pull the notification bar down. If I just tap the screen the car stays at the top. I can still send the video if you would like.

 

[Chopr147]

OK WTH. I'll give it a shot and maybe help you get it going.

 

[AvengerBB]

I'm happy to be a beta tester for you if you are looking for any, but will hold off purchasing until it's stable. Thanks for bringing this to Android!

 

[musicious]

Maybe worth checking what phone people have too.. I have Samsung S7 Edge.

Also perhaps you can make a free version with no features that just tries to connect so that we can make sure the connection works before buying the full version.. its annoying to have to uninstall for refund every time since it doesnt work yet.

 

[Travelguy]

FWIW, I'm having the same issue - stuck on "getting vehicle info" screen on my model x

 

[Casey_S]

Maybe worth checking what phone people have too.. I have Samsung S7 Edge.

Also perhaps you can make a free version with no features that just tries to connect so that we can make sure the connection works before buying the full version.. its annoying to have to uninstall for refund every time since it doesnt work yet.

I doubt it has to do with the type of phone (I'm on an S6E so I imagine an S7E would be fine), though it could be useful to know. And fwiw, the refund period is within 48 hours after purchase, so don't feel pressured to return it immediately after trying. I really appreciate your patience though. It's users like you that report problems that really help devs expedite the debug process.

We're going to release a new update soon that drastically simplifies the initial loading process in an attempt to narrow down the potential cause of the issue.

 

[rog]

Add me to the list. I'm stuck at the getting vehicle information screen. 2016 70D with AP. Galaxy S7 edge.

Sorry guys, but this isn't a "loud minority" problem.

BTW, I noticed that the app does not have any permissions, so I manually granted storage and location permission. Doesn't help either, but you might want to look into permission handling anyway.

 

[Casey_S]

Add me to the list. I'm stuck at the getting vehicle information screen. 2016 70D with AP. Galaxy S7 edge.

Sorry guys, but this isn't a "loud minority" problem.

BTW, I noticed that the app does not have any permissions, so I manually granted storage and location permission. Doesn't help either, but you might want to look into permission handling anyway.

Interesting, that makes two S7E culprits. Could anyone else affected also give a basic rundown of their car specs? Model, options, color, etc. It may have to do with assigning the car sprite upon first login.

Really not trying to sound stand-offish but we're getting plenty of emails to the dev account and messages by people that are enjoying it and want to help with development, and very few bug based returns relative to purchases. Just a bit of an echo chamber effect in the thread due to the bug, which is totally fine - if we weren't told about it we couldn't fix it!

As far as permissions, that's more a question for Vivek, but afaik we shouldn't need anything special. Location services like directions to your car are handled through Google Maps, and we don't store anything beyond the initial install and assigning your car sprite to cache.

 

[rog]

Some more details: white car, no pano roof. I can provide the JSON reply when I call the vehicle info API if you want.

 

[Casey_S]

So a body color roof then?

Yes, that could be very helpful!

 

[rog]

Yes, body color roof.

{"response":{"api_version":3,"autopark_state":"ready","autopark_state_v2":"ready","autopark_style":"standard","calendar_supported":true,"car_type":"s","car_version":"2.36.108","center_display_state":0,"dark_rims":false,"df":0,"dr":0,"exterior_color":"White","ft":0,"has_spoiler":false,"homelink_nearby":true,"last_autopark_error":"no_error","locked":true,"notifications_supported":true,"odometer":6217.741482,"parsed_calendar_supported":true,"perf_config":"P3","pf":0,"pr":0,"rear_seat_heaters":0,"rear_seat_type":0,"remote_start":false,"remote_start_supported":true,"rhd":false,"roof_color":"Colored","rt":0,"seat_type":0,"spoiler_type":"None","sun_roof_installed":0,"sun_roof_percent_open":null,"sun_roof_state":"unknown","third_row_seats":"None","valet_mode":false,"vehicle_name":"xxxx","wheel_type":"Base19"}}

 

[cplaw]

I doubt it has to do with the type of phone (I'm on an S6E so I imagine an S7E would be fine), though it could be useful to know. And fwiw, the refund period is within 48 hours after purchase, so don't feel pressured to return it immediately after trying. I really appreciate your patience though. It's users like you that report problems that really help devs expedite the debug process.

We're going to release a new update soon that drastically simplifies the initial loading process in an attempt to narrow down the potential cause of the issue.

Can you let us know when this "new update" is released? I think I will wait until that new update is released to get the app. Thx

 

[MMC-]

OK I downloaded the app tonight and it works fine for me except for one small issue.
When looking at the charging info the amps rate is incorrect. At home I charge at 48 amps (verified via Tesla app) but the Induction app shows either 30 or 31 amps. I've seen it state both.

App version 0.967
Vehicle S70D early refresh w/Pano.
Phone Note 5 on AT&T running Marshmallow.

Thanks,

 

[vivekvinodh]

BTW, I noticed that the app does not have any permissions, so I manually granted storage and location permission. Doesn't help either, but you might want to look into permission handling anyway.

Yes, body color roof.

{"response":{"api_version":3,"autopark_state":"ready","autopark_state_v2":"ready","autopark_style":"standard","calendar_supported":true,"car_type":"s","car_version":"2.36.108","center_display_state":0,"dark_rims":false,"df":0,"dr":0,"exterior_color":"White","ft":0,"has_spoiler":false,"homelink_nearby":true,"last_autopark_error":"no_error","locked":true,"notifications_supported":true,"odometer":6217.741482,"parsed_calendar_supported":true,"perf_config":"P3","pf":0,"pr":0,"rear_seat_heaters":0,"rear_seat_type":0,"remote_start":false,"remote_start_supported":true,"rhd":false,"roof_color":"Colored","rt":0,"seat_type":0,"spoiler_type":"None","sun_roof_installed":0,"sun_roof_percent_open":null,"sun_roof_state":"unknown","third_row_seats":"None","valet_mode":false,"vehicle_name":"xxxx","wheel_type":"Base19"}}

Hey thanks for posting you API response. It allowed us to narrow down a possible cause of the bug. Also, we don't need any location or storage permission at this time. We're not accessing your location, nor storing any files on your device.