I have been a loyal Tesla owner since 2013. My family currently owns a 2012 Tesla Model S 85, 2016 Tesla Model X 90 and just most recently purchased a 2018 Model S 100. The most important reason we continue to purchase from Tesla is the infinite mile battery and power train warranty.
My 2012 Tesla Model S was purchased in 2013 and therefore the warranty doesn't expire until 2021. Tesla has replaced the power train 3 different times since 2013 for the Model S without any problems in honoring the warranty. In January of 2019 we broke down on the side of the highway with 16 miles left on the range indicator and only 139 miles on the current trip being taking. The only warning the car gave me at that time was "battery very low, needs charging" once we had broken down. I had been having problems for years with the decreasing battery range and Tesla just saying it is degradation or the way I drive it. I drive all of the vehicles the same. The only difference is the amount of miles the 2012 actually gets when driving. The battery capacity was getting around 175 miles per trip charge before the most recent break down. Tesla is not wavering on not replacing the battery. The Houston North service center actually responded that the warranty clearly states degradation isn't covered. My argument was this is clearly more than degradation but they said this is what upper management has told me to say. I told them that i have read in other articles that batteries have been replaced for the same issues that I am having but the response I got was still they would not replace the battery. I asked how low the battery has to get for them to honor the warranty and the response i got was if it isn't a hardware issue that they wouldn't replace the battery. I responded by saying so the car could get down to 50 miles of battery range and you could say it is just degradation. The response was, “yes”.
I desperately would appreciate any suggestions to get Tesla to honor the warranty and to warn others about Tesla's new policy on battery replacement.
*Content edited by moderator to make it more legible and eliminate the "all caps"
My 2012 Tesla Model S was purchased in 2013 and therefore the warranty doesn't expire until 2021. Tesla has replaced the power train 3 different times since 2013 for the Model S without any problems in honoring the warranty. In January of 2019 we broke down on the side of the highway with 16 miles left on the range indicator and only 139 miles on the current trip being taking. The only warning the car gave me at that time was "battery very low, needs charging" once we had broken down. I had been having problems for years with the decreasing battery range and Tesla just saying it is degradation or the way I drive it. I drive all of the vehicles the same. The only difference is the amount of miles the 2012 actually gets when driving. The battery capacity was getting around 175 miles per trip charge before the most recent break down. Tesla is not wavering on not replacing the battery. The Houston North service center actually responded that the warranty clearly states degradation isn't covered. My argument was this is clearly more than degradation but they said this is what upper management has told me to say. I told them that i have read in other articles that batteries have been replaced for the same issues that I am having but the response I got was still they would not replace the battery. I asked how low the battery has to get for them to honor the warranty and the response i got was if it isn't a hardware issue that they wouldn't replace the battery. I responded by saying so the car could get down to 50 miles of battery range and you could say it is just degradation. The response was, “yes”.
I desperately would appreciate any suggestions to get Tesla to honor the warranty and to warn others about Tesla's new policy on battery replacement.
*Content edited by moderator to make it more legible and eliminate the "all caps"
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