"I do feel badly for those that returned the whole rack. As the problem appeared to be the clips, I did not return my rack - that seemed crazy to me. I have not received any email or replacement clips yet. I am one that has the rack and the clips without the notch. I reinstalled my rack a couple of weeks ago and everything appears to be fine and solid. But for peace of mind, I would like to get the replacement clips.
I think my issue is that for Tesla to be able diagnose the issue and come up with the replacement clip solution, some people were required to send their racks back for inspection. I understand why Tesla would want to inspect a few racks before providing the solution. What I don't understand is their inability to treat these customers respectfully. For example, updating them that the clips were found to be faulty, or when they expect a replacement to arrive.
Yesterday I had a conversation with Tesla representative and was told things such as "the person handling this is backed up and they will get back to you as soon as they can" when I asked if I should expect this to be in the order of days, weeks, or months, their answer was: "I don't know, it is not handled by my department".
My take home message from this is to wait for someone else to report the problem, and if everybody reaches the same conclusion no one would report problems and they will only be discovered when a fatal accident occurs. This is no way to foster user trust, and is a sign of a very badly managed organization.
