Instrument panel (speedometer) rebooting itself

[deweisz]

I have a 2017 Model S and over the past couple of months, the instrument panel where the speedometer is has begun to reboot itself on nearly every drive (for example on a 2 mile drive, I will typically see one to two reboots).

I was told by Tesla service that this was caused by a firmware bug that is under review, however, it's been at least a month now and I'm a little surprised to not read about it anywhere else or see a fix. Has anyone else experienced anything like this?

 

[Category5]

yes this is now constantly happening on my 2017 Model X - have had it in twice for the same issue and got the same answer as you from Tesla. I keep telling them this is a SAFETY ISSUE as it happens when I'm driving but they keep saying it's under review. Pretty frustrating honestly..

 

[Doreheel]

Happening frequently to me, also. Tesla’s inability to solve (or even acknowledge, really) this big-time safety issue (as far as I can tell, none of the safety controls work while rebooting) has me questioning their focus. I’m hoping it will be solved in a future upgrade, but I haven’t gotten any reassurance from techs and support that anyone is actually working on it.

 

[Category5]

I've opened up another service request with the specific note that I will open up a safety defect complaint file with Transport Canada if this does not get resolved. Transportation authorities mandate that a vehicle needs to have a functioning speedometer at ALL times. I'm sure the NHTSA would equally be interested in this issue...

 

[Wol747]

Not a priority now that Tesla is ready to roll out autonomous driving.
(Yes, sarcasm.)

 

[deweisz]

Sorry to hear others are having this problem. I've continued to contact Tesla every couple of weeks since my initial service (April 5 and then again on April 25) about this and definitely have not gotten further info.

Does anyone know how to track a bug? I was told this was a known issue, so I'm thinking it must be logged somewhere and I ought to be able to find out where and then look myself as each software update rolls out. Seems odd to never know and then have no idea if a software update is intending to fix a specific issue or not.

@Doreheel - what safety controls do you think are not working? I definitely haven't tried everything but I haven't been able to tell that anything else doesn't work during this reboot.