TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Interesting Comments from Tesla "Used Vehicle Sales Advisor"

Discussion in 'Model S' started by raeB etaN, May 16, 2018.

  1. raeB etaN

    raeB etaN Member

    Joined:
    May 15, 2018
    Messages:
    10
    Location:
    San Diego
    Been lurking and reading for a month as research - great info here.
    Especially enlightening on the new non-refurb CPO/Used purchasing process and what to expect.

    I saw a P85D I liked in the Used inventory Monday morning.
    Clicked "Request Photos" and filled out the form.
    Was told it could take up to 24 hours for photos.

    Tuesday afternoon rolls by, no photos, so I called the (888) number and spoke to Tesla representative.
    He reached out to one of the local Tesla Used Vehicle Sales Advisors, and I got an email 5 minutes later with links to images of the actual P85D.

    It has a rather large ding above the front driver's wheel.
    That explains the pricing on this one.
    [Image attached]

    Playing dumb, I asked about the ding and was told:
    "This Tesla has undergone a 70-point mechanical inspection, but no further service will be provided before pick-up. For cosmetic repair, we can reference you to a Tesla Approved Body Shop."

    I asked what exactly is meant by, "no further service will be provided before pick-up" and specifically, "Does Tesla wash & clean, or do they detail the used cars before delivery?" That was yesterday about 4pm.

    Thought I knew the answer was going to be an immediate, "Yes, Tesla details used cars before delivery."
    That is what I expected on deliveries in SD from reading @noah82 's excellent writeup:
    My CPO Play By Play

    But maybe not - I'm still waiting for a response...almost 24 hours later.
    Maybe they don't want to put it in writing either way?
    Or maybe I got stuck with the B-team?
     

    Attached Files:

    • Informative x 1
  2. croman

    croman Active Member

    Joined:
    Nov 21, 2016
    Messages:
    3,466
    Location:
    Chicago, IL
    Tesla communication is very poor. Sounds like you actually got the A team.
     
    • Funny x 3
    • Like x 1
  3. raeB etaN

    raeB etaN Member

    Joined:
    May 15, 2018
    Messages:
    10
    Location:
    San Diego
    or maybe its bc they don't have my $1000 deposit yet...
     
  4. whitex

    whitex Active Member

    Joined:
    Sep 30, 2015
    Messages:
    3,988
    Location:
    Seattle area, WA
    Did they provide you the list of the 70 things they checked?
     
  5. raeB etaN

    raeB etaN Member

    Joined:
    May 15, 2018
    Messages:
    10
    Location:
    San Diego
    no - and that is an excellent point - i shall ask!
     
    • Like x 1
  6. raeB etaN

    raeB etaN Member

    Joined:
    May 15, 2018
    Messages:
    10
    Location:
    San Diego
    Got a response from the Advisor stating

    "No additional cosmetic reconditioning will occur, and the pictures should be used as a guideline for pick-up expectations. The car will be washed and vacuumed ahead of your pick-up, but there will not be paint or dent repairs. We can refer to you to a Tesla Approved Body Shop for any cosmetic refurbishment you’d like to explore after taking possession of your Model S."

    Sounds like boilerplate language being copied and used for consistency of response and setting customer expectations.
    The word choice is telling:
    Used instead of CPO;
    Pick-up and/or Take possession instead of Delivery.

    This is the new normal.
    Not sure it is what I want.
    Maybe a used Tesla is not for me...
     
    • Informative x 1
  7. AndrewTX

    AndrewTX Member

    Joined:
    Feb 15, 2017
    Messages:
    146
    Location:
    Houston, Texas
    It sounds like they're being straightforward with you on the terms of the deal. Can't really ask for much more than that. How much are they asking for a car with such a large ding?
     
    • Like x 2
  8. raeB etaN

    raeB etaN Member

    Joined:
    May 15, 2018
    Messages:
    10
    Location:
    San Diego
    Yes.

    I appreciate the clear language and that they are being honest with me.
    Did not mean to imply any negativity towards my Advisor or feeling misled somehow.
    [In hindsight my "B Team" comment was ill-advised...was frustrated with delay in response]

    I should direct any negativity about this towards myself for waiting and missing out on the good old days of CPO.

    The price is discounted by maybe $3k from similarly-equipped ones that (I assume - no pics to verify) lack the large ding.
     
  9. Macbest

    Macbest Member

    Joined:
    Sep 14, 2012
    Messages:
    76
    Location:
    Bay Area
    That is min $2000 to fix.
     
    • Disagree x 1
  10. xanatos

    xanatos Member

    Joined:
    Jun 21, 2016
    Messages:
    142
    Location:
    SF Bay Area
    similar response from my advisor:

    Do they still fix dents, scratches, and wheel rashes?


    No


    What about detailing/cleaning inside the cars?


    Yes. A full detail is still included.


    3) if they find something wrong during the inspection do they still fix it or just make a note of it?


    If anything pops up that would be considered a cosmetic concern, it would be noted and photographed. As for mechanically, we would repair any safety concerns. Anything that needed an immediate fix, we would also take handle. Past that, you have the same wonderful extended warranty to cover you.

    Indeed, the warranty on my current CPO was so "wonderful", I've had to use it at least 10 times in the past 1.5 years...yay...
     
  11. BigNick

    BigNick Member

    Joined:
    Dec 3, 2017
    Messages:
    122
    Location:
    Pennsylvania, USA
    This wouldn’t happen to be P73733, would it? That one recently disappeared from my ev-cpo hunter list.
     
  12. raeB etaN

    raeB etaN Member

    Joined:
    May 15, 2018
    Messages:
    10
    Location:
    San Diego
    nope, not that one.
     
  13. dethman

    dethman Member

    Joined:
    Apr 19, 2018
    Messages:
    629
    Location:
    socal
    that is a HUGE f'in ding.
     
  14. andrewket

    andrewket Well-Known Member

    Joined:
    Dec 20, 2012
    Messages:
    5,699
    That’s not a ding. That’s a crater.
     
    • Funny x 1
  15. .Supercharged.

    Joined:
    Jan 19, 2018
    Messages:
    6
    Location:
    94020
    Paintless dent removal? It's amazing what some of those folks can do at a fraction of cost and time.
     
    • Like x 1
  16. Dborn

    Dborn Confirmed

    Joined:
    Aug 26, 2011
    Messages:
    2,580
    Location:
    Sydney, Australia
    Actually, while the photo looks bad, paintless dent removal would probably work. There is some paint scratching in the middle of that and touch up guys could probably handle it. All up, maybe a grand. I had a similar dent fixed in a previous car and could not see where it had been afterwards. Mind you, that was steel, not aluminum. I would call one of those folks up, ask about aluminum, and send them the photo for a quote. Then make up your mind.
     
  17. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    5,682
    Location:
    Northern Virginia, USA
    Have to say, the 'Used' vs 'CPO' was mandated by Elon, what, a year ago? He wanted truth in advertising... It wasn't part of the recent 'realignment' of process. The other stuff is a bad idea, I think, if they really want to move these cars and uphold Tesla's image. (lol)
     
  18. HankLloydRight

    HankLloydRight No Roads

    Joined:
    Jan 18, 2014
    Messages:
    11,221
    Location:
    Connecticut
    ^^^^^ Yes, thanks for posting this, I was just about to say the same thing.
     
  19. bro1999

    bro1999 Active Member

    Joined:
    Apr 26, 2016
    Messages:
    1,811
    Location:
    Maryland
    [​IMG]
     
    • Helpful x 1
  20. TaoJones

    TaoJones Beyond Driven

    Joined:
    Nov 10, 2014
    Messages:
    3,016
    Location:
    The Americas
    What would it cost to replace, color match, and of course re-align that entire piece? I’d start there as a baseline and see how the various repair options stacked up cost-wise.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC