I will probably never buy another GM car based on the last 3 top-of-the-line GM cars I bought:
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1999 Corvette convertible: GM bought back under "Lemon Law" since it kept running out of fuel (dual fuel tanks with defective transfer pumps & controller). Chevrolet dealers acknowledged GM had new part number of non-defective fuel tank transfer parts... but GM wouldn't send them these parts since they had a backlog of Corvette orders and diverted the parts to new cars instead.
OUCH
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2002 Corvette convertible: The insurance company body shop at the 50 year old local Chevy dealer insisted they could "repair" my severely T-bone accident Corvette to factory specs... causing my insurance company to refuse to total it. When we got it back a month later after they performed a GM approved frame rail replacement it would twist and turn all over the place when you hit a bump in a curve. Upon laser inspection at another body shop my Corvette was
severely out of iCar spec... and GMAC Leasing refused to make them do anything about it. Lucky it was leased so I turned it back at the end of my lease to a Chevy dealer who acknowledge the damage and said they'd just send it to the auto auction. So sorry for the next owner.
•
2006 Corvette Z06 (most expensive car vehicle sold by GM in 2006): At under 10,000 miles the "Active Handling System" failed repeatedly and after SEVEN multi-day stays at to TWO different Chevy dealers they were unable to fix it for more than a few minutes or a couple of days. I filed another Lemon Law claim but Chevy refused to settle since I'd already received a Lemon Law settlement previously... and the "new" post bankruptcy GM had no legal responsibility for the "old" GM's warranties.
YIKES. They finally agreed to give me a 7-year / 72,000 mile GM Protection Plan Warranty which thankfully I did. Fortunately I'd met the Chief Corvette Engineer, Tadge Juechter, at a Corvette event and got him to personally intervene to FINALLY provide a permanent fix to this ongoing serious safety issue. Without Tadge I would have been SOL.
Subsequently around 30,000 miles I got
NASTY valve clatter at 1,500 to 2,000 rpm turned out to be a known / documented issue / GM Technical Service Bulletin issue) with the LS-7 motors (vendor mis-drilled the valve guides). TWO local Chevrolet dealers and the Chevy Regional Service Manager
refused to fix it under warranty claiming it wasn't covered until something actually
BROKE (dropping a valve into the $12,000 motor. HUH?). Complicating the problem was GM had sold their GM Protection Plans to a 3rd party warranty company who clearly didn't want to pay... and GM had zero leverage. Fortunately I found a Chevy dealer 5 hours away through the Corvette Forum who replaced these defective LS-7 heads all the time... under my GMPP warranty. This happened so often this dealer kept a couple sets of these expensive heads and titanium / sodium filled valves in stock... and Corvette Z06 owners all over California and the adjoining states were driving their Corvettes hundreds of miles to get this manufacturing defect fixed to prevent their $12,000 motors imploding.
So even IF the Chevy Bolt was competitive feature-wise with the Tesla Model 3 (which it doesn't appear to be), I wouldn't buy one based on my multiple HORRIBLE experiences with GM / Chevrolet getting them to stand behind their vehicles. Sadly, it doesn't sound like GM has changed their customer service based on the
253 page Corvette Z06 Forums #1 "sticky" post being the new C7 Corvette Z06 motors "
overheating" MEGA MERGE:
ZO6 overheating issues ***MEGA Merge*** - CorvetteForum - Chevrolet Corvette Forum Discussion
EXAMPLE: "Hey guys, new to the site... I need help!! Bought my beautiful 2015 Z06 brand new in April of 2015,
all I have had is trouble, overheats any time I drive it over 80MPH, took it to the dealer
8 times for overheating issues, dealer replaced water pump 3 times, overheated on me again on a road trip to TN, under normal driving conditions, stopped at gas station and took 1.5 gallons of antifreeze,
car has now been at the dealer for 12 days only to be told "Sorry cannot duplicate within normal road laws (55MPH)".
So basically I bought a $113k Chevy Cruze. Filed a complaint with GM and the representative told me they would compensate me for 3 days car rental and would not be able to do anything about the overheating issue. The car has just over 11k and it already feels like it does not have the power it had when it was new. I ma really disappointed, cause on one side, I love the car but on the other,
cannot drive it over 55 for fear of overheating, what should I do?"
I'm glad Tesla has competition, but GM would need to completely do a 180 on their service to KEEP customers.