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Intermittent Loss of Autopilot and automatic lights

Discussion in 'Model X' started by jdexter, Mar 26, 2018.

  1. jdexter

    jdexter Member

    Joined:
    Nov 26, 2017
    Messages:
    19
    Location:
    Syracuse, NY
    My 2017 X100D has for the past few months at random lost the ability to use autopilot. I notice the car does not show the lanes on the dash. Interestingly it also has the lights turned on during the day when this occurs. Everything else works as normal, but no active cruise control or autopilot. When this happens if i power off the car in the menu, then hit the brake after 30s, it will restart the car. That has fixed the issue on some occasions, but other times nothing seems to fix it. I've tried all the reset techniques with the scroll buttons. I'm on 10.4 firmware now. This issue has persisted on 3 different firmware releases. Anyone else with similar? I live far from a service station, so they have offered to pick up the car and give me a loaner. But since this is such an intermittent issue, I'm not sure they will find anything, especially since all the mobile logs have been normal.

    Thanks in advance for any help
     
  2. boaterva

    boaterva Supporting Member

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    All the logs are normal? That doesn't make much sense. If you call the support number, and tell them times that the problem surfaces, they have no clue what the car was doing? I would think they would see a camera fault or the like, because that's what it smells like, especially with the auto-lights issue.
     
    • Like x 1
  3. jdexter

    jdexter Member

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    Nov 26, 2017
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    Location:
    Syracuse, NY
    Agreed, but I've called service multiple times, they have checked all logs and reset whatever they can remotely, and did not tell me about any faults. I suppose I should let them take it to evaluate...
     
  4. boaterva

    boaterva Supporting Member

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    At this point, I think you have to... But good grief. Hope they at least give you a good loaner! And let us know what happens.

    This is the textbook case for the logs, and it shows nothing. Wow!
     
  5. Matutino

    Matutino Member

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    Sep 6, 2017
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    283
    Location:
    Lake Forest, CA
    Same happen d to mine, they replaced the auto pilot module and still had the same issue, it ended up being the tri-camera set up on the windshield, they replaced it and problem gone.
     
    • Like x 1
  6. jdexter

    jdexter Member

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    Nov 26, 2017
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    Location:
    Syracuse, NY
    I wonder if I could convince them to send the mobile guys out to replace the tri-camera rather than take the car...
     
  7. Matutino

    Matutino Member

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    Location:
    Lake Forest, CA
    Doesn’t hurt to ask but doubt it, I had a Mobil guy come over and he wasn’t able to fix it, maybe he didn’t have the part with him?
    He said the SC will call me to make an appointment.
     
  8. boaterva

    boaterva Supporting Member

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    The problem with that is then it needs calibration, and I believe at least at one point, there were special jigs needed. Not sure if that was a mobile task or not?
     
    • Like x 1
  9. Veez75D

    Veez75D New Member

    Joined:
    Apr 6, 2018
    Messages:
    1
    Location:
    San Francisco
    I have a similar problem with AP 2.0, it intermittently doesn't work. The SC thought I might have a bad front camera so we replaced that and after that they even replaced the DAS ECU. I live at an elevation and my drive from home takes me immediately downhill, and I see the speed limit sign show up on the monitor for a brief moment and then it disappears. I assume that's the initial sequence of starting AP. After after a little while it again briefly shows the speed limit sign, and then nothing else happens through the trip, and TACC or Auto Steer don't work. I have better luck if I start from a flat parking lot, and in warm temperature. Too many, variables to debug what is going wrong.

    Please let me know if anybody has ideas.
     
  10. lalithvaka

    lalithvaka Member

    Joined:
    Aug 22, 2018
    Messages:
    6
    Location:
    san ramon
    Hi @jdexter , Is this issue resolved for you where the Autopilot does not engage and the headlights come on intermittently? I recently got my model 3 (one month old) RWD 600miles old and have been noticing exact behavior and the online support team could not notice much from the logs and I was given a service appointment @Dublin Pleasanton service center to check things out. Would really appreciate if you can let me know your issue status and any potential fixes.
     

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