International Centre delivery experiences

[ksumnole]

So as far as the delivery experience is concerned....it kind of went as expected for me.

There were a large number of people as well as brand new employees. Everyone was very helpful but you could tell there were a few new employees that were overwhelmed.

My appointment was at 1:15...they didn't let anyone in until about 1:30 or maybe even 1:45.
You check in and then you just kind of stand around until someone comes up with your folder. They literally have to find you in a sea of people. It was about 2:30 when a guy from California who was kind of supervising things asked how things were going. I told him that I am still waiting and he looked into it. Turns out my paper work went missing and they had to re-print it.
Signing everything took about 5 minutes and then my paperwork went into the back room. About an hour later I started loitering around the area where keys were being distributed. That are was disorganized and they were not processing things by appointment time. It was literally last in first out it seemed. The girl was just grabbing random folders.

Finally another employee came up and took control and asked "who is first". I chimed in with my early appointment time and she found my folder and brought me outside to my car. Then I was off. After looking it over (everything looks pretty good, just a few minor cosmetic items) I was off. I think I got out of there around 4pm.

Again, I kind of expected this to happen due to the volume and it being the first day. Everyone was very friendly, there are refreshments and they really are trying. The delivery experience has potential to be quite good and I expect people who are going next week will be happy with the process. Just be prepared to be there at least a couple of hours.

 

[RapTelligence]

For those been international center, will there be a place to get food? My appts are at noon, being delay will make me hungry.

Walk across and there is lots of Indian food.

 

[Towner]

Basically the same thoughts as many of the others.

Great front line staff dealing with a huge bottleneck in scanning documents.

You get to see the car for 2 seconds inside and take a picture with it. They tell you to inspect the car later and that it has already been inspected. Then you have to sign saying you accept the car as is. I didn't particularly like that but figured it would be fine. It was 2 hour wait from there and the water is in the staff area. I dont run on coffee so glad they were able to grab me a bottle.

From there, they give you the key, walk you to the car and leave you. The front plate was already on at this point...if you don't want it on, I would ask earlier to have it left off. Today the car is having paint protection applied to the front and was hoping to avoid some extra labour. oh well.

Car is amazing - Put it into chill mode after you've had your fun to avoid losing it on day 1.

 

[edyee]

That's normal. They really should tell people to keep their key cards with them for the first 24-48 hours and that the app will reset.

Does it mean you can not use a Supercharger during this period of time ?

 

[RapTelligence]

So as far as the delivery experience is concerned....it kind of went as expected for me.

There were a large number of people as well as brand new employees. Everyone was very helpful but you could tell there were a few new employees that were overwhelmed.

My appointment was at 1:15...they didn't let anyone in until about 1:30 or maybe even 1:45.
You check in and then you just kind of stand around until someone comes up with your folder. They literally have to find you in a sea of people. It was about 2:30 when a guy from California who was kind of supervising things asked how things were going. I told him that I am still waiting and he looked into it. Turns out my paper work went missing and they had to re-print it.
Signing everything took about 5 minutes and then my paperwork went into the back room. About an hour later I started loitering around the area where keys were being distributed. That are was disorganized and they were not processing things by appointment time. It was literally last in first out it seemed. The girl was just grabbing random folders.

Finally another employee came up and took control and asked "who is first". I chimed in with my early appointment time and she found my folder and brought me outside to my car. Then I was off. After looking it over (everything looks pretty good, just a few minor cosmetic items) I was off. I think I got out of there around 4pm.

Again, I kind of expected this to happen due to the volume and it being the first day. Everyone was very friendly, there are refreshments and they really are trying. The delivery experience has potential to be quite good and I expect people who are going next week will be happy with the process. Just be prepared to be there at least a couple of hours.

My appointment is at 2.30. My wife finished work at 3.30. So she could be there after work to drive home together. It works for me. I was kinda feeling bad she could not drive with me.

 

[alsetym]

This is going amazing well so far. Paper work done 5 minutes after I got here. Everyone is nice and seems uncharacteristically organized for tesla lol

 

[insaini]

Does it mean you can not use a Supercharger during this period of time ?

I dont think supercharger has anything to do with the app not being active. Supercharging works regardless as long as your car is active and registered with Tesla Network which it is even though the app does not work.

 

[alsetym]

I can now report that they are out of coffee!!!

 

[Veedio]

I can now report that they are out of coffee!!!

Will the madness ever end?

 

[Insilin]

I’m here, they don’t have my green plates. The coffee did go fast

 

[RapTelligence]

I can now report that they are out of coffee!!!

I am carrying Granola bars and Gatorade. Just staying safe.

 

[Vawlkus]

If I was closer, I’d donate my whiteboard so they can write stuff down.

 

[jabe]

If I was closer, I’d donate my whiteboard so they can write stuff down.

data projector on the big white wall they have there would work. witha word document display who they are looking for and what keys are now available...

 

[akidesir]

data projector on the big white wall they have there would work. witha word document display who they are looking for and what keys are now available...

Projector with name, now that would have been a good idea.

 

[Black Rain]

Whhhhhat a GONG SHOW.

930AM appointment. Arrived at 9am. Left at 2pm. Nuff said.

If you don't have your paperwork before hand be prepared to wait. They have folks running to MTO to get plates - which is good but takes a while.

Best tip -- do NOT arrive early... you are just wasting your time.

Pet pevee: car was charged only 40%. Made it home with 8% remaining. Should have had this charged to at least 70% IMHO.

All is foregiven though... as annoying as the deliver was, the M3 is an awesome car

 

[eepic]

Whhhhhat a GONG SHOW.

930AM appointment. Arrived at 9am. Left at 2pm. Nuff said.

If you don't have your paperwork before hand be prepared to wait. They have folks running to MTO to get plates - which is good but takes a while.

Best tip -- do NOT arrive early... you are just wasting your time.

Pet pevee: car was charged only 40%. Made it home with 8% remaining. Should have had this charged to at least 70% IMHO.

All is foregiven though... as annoying as the deliver was, the M3 is an awesome car

Ugh, did you at least get time to inspect your vehicle before accepting? (someone above claimed they tell you to sign before you get to inspect)

 

[akidesir]

Whhhhhat a GONG SHOW.

930AM appointment. Arrived at 9am. Left at 2pm. Nuff said.

If you don't have your paperwork before hand be prepared to wait. They have folks running to MTO to get plates - which is good but takes a while.

Best tip -- do NOT arrive early... you are just wasting your time.

Pet pevee: car was charged only 40%. Made it home with 8% remaining. Should have had this charged to at least 70% IMHO.

All is foregiven though... as annoying as the deliver was, the M3 is an awesome car

Ya my appointment was 10am got to my car at 1:50pm to do my detailed inspection and then drive off. Only had 112km of range on mine. At ikea doing a bit of free charging right now

 

[Linamani]

Whhhhhat a GONG SHOW.

930AM appointment. Arrived at 9am. Left at 2pm. Nuff said.

If you don't have your paperwork before hand be prepared to wait. They have folks running to MTO to get plates - which is good but takes a while.

Best tip -- do NOT arrive early... you are just wasting your time.

Pet pevee: car was charged only 40%. Made it home with 8% remaining. Should have had this charged to at least 70% IMHO.

All is foregiven though... as annoying as the deliver was, the M3 is an awesome car

Wow that's a lot of fail right there. Hope they get it together by next week.. It's pretty wild to pay this much for a car and have a shity delivery experience.. Glad you like the car!

 

[jabe]

Ugh, did you at least get time to inspect your vehicle before accepting? (someone above claimed they tell you to sign before you get to inspect)

they just say.."we have inspected it closely..all is good..sign here."
i was happy to get car and complain later if issues..
the odd thing was they had mobile disabled so couldn't use the app..the worker said the service is down and will come on later which i had a hunch was wrong. I just went searching for option and found it and turned it on...
i hope they sort out bugs since whole process should be shorter
jb
btw as mentioned above awesome car..too bad getting it was so awfully organized

 

[Buggle]

They claim to be about and hour behind currently, we'll see how true that is.

Theres a cop parked at the far edge of lot 4, keeping an eye on things...