So as far as the delivery experience is concerned....it kind of went as expected for me.
There were a large number of people as well as brand new employees. Everyone was very helpful but you could tell there were a few new employees that were overwhelmed.
My appointment was at 1:15...they didn't let anyone in until about 1:30 or maybe even 1:45.
You check in and then you just kind of stand around until someone comes up with your folder. They literally have to find you in a sea of people. It was about 2:30 when a guy from California who was kind of supervising things asked how things were going. I told him that I am still waiting and he looked into it. Turns out my paper work went missing and they had to re-print it.
Signing everything took about 5 minutes and then my paperwork went into the back room. About an hour later I started loitering around the area where keys were being distributed. That are was disorganized and they were not processing things by appointment time. It was literally last in first out it seemed. The girl was just grabbing random folders.
Finally another employee came up and took control and asked "who is first". I chimed in with my early appointment time and she found my folder and brought me outside to my car. Then I was off. After looking it over (everything looks pretty good, just a few minor cosmetic items) I was off. I think I got out of there around 4pm.
Again, I kind of expected this to happen due to the volume and it being the first day. Everyone was very friendly, there are refreshments and they really are trying. The delivery experience has potential to be quite good and I expect people who are going next week will be happy with the process. Just be prepared to be there at least a couple of hours.
There were a large number of people as well as brand new employees. Everyone was very helpful but you could tell there were a few new employees that were overwhelmed.
My appointment was at 1:15...they didn't let anyone in until about 1:30 or maybe even 1:45.
You check in and then you just kind of stand around until someone comes up with your folder. They literally have to find you in a sea of people. It was about 2:30 when a guy from California who was kind of supervising things asked how things were going. I told him that I am still waiting and he looked into it. Turns out my paper work went missing and they had to re-print it.
Signing everything took about 5 minutes and then my paperwork went into the back room. About an hour later I started loitering around the area where keys were being distributed. That are was disorganized and they were not processing things by appointment time. It was literally last in first out it seemed. The girl was just grabbing random folders.
Finally another employee came up and took control and asked "who is first". I chimed in with my early appointment time and she found my folder and brought me outside to my car. Then I was off. After looking it over (everything looks pretty good, just a few minor cosmetic items) I was off. I think I got out of there around 4pm.
Again, I kind of expected this to happen due to the volume and it being the first day. Everyone was very friendly, there are refreshments and they really are trying. The delivery experience has potential to be quite good and I expect people who are going next week will be happy with the process. Just be prepared to be there at least a couple of hours.
