Invoices for supercharging in Tesla Account Error

[Rooster6655]

Hi,

Has anyone since the 21st of January been able to download any invoices for supercharging under history in your Tesla account?

All I get is "Something went wrong, Please try later." previous to this date they worked, rather annoying as who you going to call to fix this!

As they are legally required to provide VAT invoices I hope they sort it out soon...

 

[freekie]

Mine is working ok under ‘History’.

 

[R.A.G]

Having the same issue myself, did you manage to resolve it?

 

[Hatchie]

What browser you using, mine works on works on ms edge beta , but not internet explorer

 

[R.A.G]

I’ve tried Safari and Chrome, I’ll try a few more!

Update: Now tried Safari, Chrome and Firefox on Os x and Edge on iOS, same error!

If anyone can generate invoices without an error can you post your platform and browser please.

I've also logged a support ticket with Tesla.

 

[Rooster6655]

I’ve tried Safari and Chrome, I’ll try a few more!

Update: Now tried Safari, Chrome and Firefox on Os x and Edge on iOS, same error!

If anyone can generate invoices without an error can you post your platform and browser please.

I've also logged a support ticket with Tesla.

Its not a browser issue as I tried many, I did not manage to resolve it and its been broke since the 19th of Jan!

As usual Tesla are non responsive but as VAT invoices are a legal requirement its in their interest to sort it out!

 

[Andy_T_73]

Working fine for me, downloaded invoices from 26th and 27th Dec, only time I've Supercharged.

 

[Rooster6655]

Working fine for me, downloaded invoices from 26th and 27th Dec, only time I've Supercharged.

previous to 19th invoices are fine it’s the ones after this date

 

[Jellus]

VAT invoices are only legally required if both parties are VAT registered.

Curious to know if people on this thread experiencing the problem are actually VAT registered?

 

[R.A.G]

As usual Tesla are non responsive but as VAT invoices are a legal requirement its in their interest to sort it out!

Contacted them yesterday and no response yet... shocked/stunned/surprised lol.

 

[R.A.G]

VAT invoices are only legally required if both parties are VAT registered.

Curious to know if people on this thread experiencing the problem are actually VAT registered?

The business that these charges are going through is indeed VAT registered so it's a big inconvenience for me.

 

[Rooster6655]

VAT invoices are only legally required if both parties are VAT registered.

Curious to know if people on this thread experiencing the problem are actually VAT registered?

Yes....

 

[Rooster6655]

Contacted them yesterday and no response yet... shocked/stunned/surprised lol.

I would be shocked if they had got back to you!

The business that these charges are going through is indeed VAT registered so it's a big inconvenience for me.

Yes its another stupid thing they have broke!

 

[brigham86]

Can anyone download them in bulk for monthly expenses?

 

[Rooster6655]

Can anyone download them in bulk for monthly expenses?

Just right click and save them, wouldn't take more than a minute. If you mean a bulk spreadsheet then not as far as I know