IOS App & Stats app have lost connectivity

[SWUtah]

My Tesla mobile app (IOS) is stuck on a wait cursor when attempting to update. Last update was abt 12 hrs ago. Also, my Stats app (IOS) now says I have no cars in my acct!! All was working normally earlier today. Both the phone & the car have several bars LTE. The car’s bluetooth is connected to my iPhone 8.

I have rebooted both the car & the iPhone 8 that’s linked to it. The car recognizes the iPhone & lets me control & drive it. Safety & Security -> Allow Mobile Access is ‘On’.

Any suggestions?

 

[WilliamG]

My Tesla mobile app (IOS) is stuck on a wait cursor when attempting to update. Last update was abt 12 hrs ago. Also, my Stats app (IOS) now says I have no cars in my acct!! All was working normally earlier today. Both the phone & the car have several bars LTE. The car’s bluetooth is connected to my iPhone 8.

I have rebooted both the car & the iPhone 8 that’s linked to it. The car recognizes the iPhone & lets me control & drive it. Safety & Security -> Allow Mobile Access is ‘On’.

Any suggestions?

I hate to be that guy, but have you seriously not seen the 200,000 other threads on this right below this thread?

 

[SWUtah]

OK. The app (& phone key) is now connected but the Stats app still says I have no cars. ??? Strange.

 

[WilliamG]

OK. The app (& phone key) is now connected but the Stats app still says I have no cars. ??? Strange.

No, it's not strange. Don't worry about it, go about your evening, and by the time you wake up it'll likely all be working again. Tesla's doing maintenance.

 

[SWUtah]

I hate to be that guy, but have you seriously not seen the 200,000 other threads on this right below this thread?

No, seriously, but thanks for the jab. If I were a little mote astute I might have more quickly recognized that my issue was also a ‘server maintenance’ issue, but I didn’t.

 

[PACEMD]

It's all back online now..........try again.........

 

[18_Mdl_P3D]

It's all back online now..........try again.........

no it isn't. mine keeps spinning showing the last update time, which was this morning CDT.

 

[PACEMD]

Did you close the app, restart the device?

 

[18_Mdl_P3D]

Did you close the app, restart the device?

Closed the app a number of time...didn't restart the phone...will try that.

 

[18_Mdl_P3D]

rebooted the phone...no change...still can't connect

 

[PACEMD]

I read reports of people in Australia and other locations being back online close to an hour before I was able to reconnect. Not sure what that means but I tried immediately after reading those reports without success, until........it worked. Point is, keep trying.

 

[sduck]

Sign out, log back in.

 

[ilyak]

FYI if your Stats no longer displays any historic data after last night's API outage, please see the last entry in the in-app FAQ for instructions on recovering it.

 

[ZooSean]

I have same problem starts today. On the phone with service for 30min wait and 50min chat. But she seems still could not resolve the issue. She told me completely reset the car but after closing the door, power off the wait for 5mins , my car went right back . Looks like I can’t completely turn the car off.

If it is there server issue, service call center ppl shall know.

 

[EVie'sDad]

Tesla app issue