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IP reboot and "halo"

Discussion in 'Model S: User Interface' started by Kgdietz, Apr 14, 2016.

  1. Kgdietz

    Kgdietz Member

    Joined:
    Aug 2, 2015
    Messages:
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    Location:
    Ocean, NJ
    Got in my 70D this AM and the touchscreen came on just fine but the Instrument panel was black and the car would not come out of park (yes, foot was on the brake) . Waited a little while and then decided to reboot with the thumbwheels. When the instrument panel came up it had a rather bright "halo" around the perimeter. I took the attached picture with the brightness all the way down at 0%.

    The other thing I noticed is that the Trip display still showed "as of" information from the night before but the since last charge info seemed to be correct.

    Drove to work just fine and didn't have time to fiddle with it further, will see what happens this evening. Just wondering if others have seen this.
     

    Attached Files:

  2. DJung

    DJung Member

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    Newport Beach, CA
    I had this happen on multiple occasions. Told my service center but they were unable to resolve the issue. It goes away after an hour or so

    [​IMG]
     
  3. Kgdietz

    Kgdietz Member

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    Ocean, NJ
    ok, thanks. It will give me something to ask them at the Social this weekend.

    Ken
     
  4. Todd Burch

    Todd Burch Electron Pilot

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    Smithfield, VA
    Just a graphics bug. Notice the halo follows the "road" shape. I've rebooted before and had a mix of day and night graphics on the instrument panel before it corrected itself.
     
  5. pdxrunr

    pdxrunr Member

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  6. Electricfan

    Electricfan Member

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    This is why I love this forum! One person had a problem, another person confirms they aren't crazy, and they can tell the service center "I, and others, have this issue". And if the service center argues, you just show them this thread. GONE are the days the service people can tell you you're lying or stupid or the only one in the world that's ever had this problem - and I love love love it!!!
     
  7. DJung

    DJung Member

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    I've sent my vehicle to the service center a few times for this, every time they reset the IC and call it a day. I heard floating on the forums that it was a software issue so I'm just waiting for a fix on that front.
     
  8. Electricfan

    Electricfan Member

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    If you've had to send your car in for service for this more than once, and the issue hasn't been resolved, you should escalate it. Unless they've told you its a known issue that is pending a fix from Tesla (should be able to back up that claim with documentation). Get the name of the regional service manager from your local service center and email him/her with the issue. I had to do this once and it helped greatly.
     

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