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iPhone app connection
- Thread starter jlghertner
- Start date
RTPEV
Active Member
Do you have the car yet? I think this is all you get until a car is assigned to your account (at which point the vehicle status & controls will show up).
RTPEV
Active Member
There is (was?) an issue with the car disappearing (and then later re-appearing) in the account between 48-72 hours after delivery, so you are technically in that window, but I would still call Tesla with your VIN and make sure it is tied to the account in their system. Once they do this, I think your app will work normally.
Knightshade
Well-Known Member
On your tesla.com account does the car show as owned, or still awaiting delivery?
I got my car Sunday and mine still shows awaiting delivery- until the Tesla back end knows you have the car you're out of luck.
I got my car Sunday and mine still shows awaiting delivery- until the Tesla back end knows you have the car you're out of luck.
Good point. It says still waiting delivery. Just add more to the organizational chaos I’ve experienced.
ceekz
Member
The phone app won't work until Tesla updates your account information to show the vehicle as delivered. I've heard you will receive a welcome email, but I'm in Day 3 of ownership and no phone app as well.
My delivery was last Friday, and the delivery specialist (home delivery) told me that it would take 2-3 days for the app to sync with my car. Fortunately, a friend who already has his 3 told me that during his delivery the specialist turned on remote access on the car UI.
I believe it was under Safety and Security, then click the gear icon in the right corner to click the radio button next to "allow remote access". After that my phone app sync'd up.
I believe it was under Safety and Security, then click the gear icon in the right corner to click the radio button next to "allow remote access". After that my phone app sync'd up.
Knightshade
Well-Known Member
Apples and turnips.
Remote access needs to be on- but the car also has to be set to "delivered" by Tesla in their system.
My car was delivered Sunday, with remote access already enabled.
But it still hasn't been changed to delivered on tesla.com, so no phone access.
Same here. Called and was told this will take longer for those of us who received their cars during this past weekend's delivery blitz. Could take up to 7 business days.
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