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iPhone app connection

Discussion in 'Model 3: User Interface' started by jlghertner, Oct 3, 2018.

  1. jlghertner

    jlghertner Member

    Joined:
    Mar 6, 2018
    Messages:
    139
    Location:
    Sodus, NY
    can someone tell me how to get the iPhone Tesla app to work. All I get is those short intro videos.
     
  2. RTPEV

    RTPEV Member

    Joined:
    Mar 21, 2016
    Messages:
    804
    Location:
    Durham, NC
    Do you have the car yet? I think this is all you get until a car is assigned to your account (at which point the vehicle status & controls will show up).
     
  3. jlghertner

    jlghertner Member

    Joined:
    Mar 6, 2018
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    139
    Location:
    Sodus, NY
    Car was delivered two days ago.
     
  4. RTPEV

    RTPEV Member

    Joined:
    Mar 21, 2016
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    804
    Location:
    Durham, NC
    There is (was?) an issue with the car disappearing (and then later re-appearing) in the account between 48-72 hours after delivery, so you are technically in that window, but I would still call Tesla with your VIN and make sure it is tied to the account in their system. Once they do this, I think your app will work normally.
     
  5. jlghertner

    jlghertner Member

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    Mar 6, 2018
    Messages:
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    Location:
    Sodus, NY
    Call what number?
     
  6. Knightshade

    Knightshade Well-Known Member

    Joined:
    Jul 31, 2017
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    Location:
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    On your tesla.com account does the car show as owned, or still awaiting delivery?

    I got my car Sunday and mine still shows awaiting delivery- until the Tesla back end knows you have the car you're out of luck.
     
  7. jlghertner

    jlghertner Member

    Joined:
    Mar 6, 2018
    Messages:
    139
    Location:
    Sodus, NY
    Good point. It says still waiting delivery. Just add more to the organizational chaos I’ve experienced.
     
  8. ceekz

    ceekz Member

    Joined:
    May 14, 2018
    Messages:
    465
    Location:
    Sacramento, CA
    The phone app won't work until Tesla updates your account information to show the vehicle as delivered. I've heard you will receive a welcome email, but I'm in Day 3 of ownership and no phone app as well.
     
  9. patron

    patron New Member

    Joined:
    Aug 2, 2018
    Messages:
    4
    Location:
    Bay Area
    My delivery was last Friday, and the delivery specialist (home delivery) told me that it would take 2-3 days for the app to sync with my car. Fortunately, a friend who already has his 3 told me that during his delivery the specialist turned on remote access on the car UI.

    I believe it was under Safety and Security, then click the gear icon in the right corner to click the radio button next to "allow remote access". After that my phone app sync'd up.
     
  10. Knightshade

    Knightshade Well-Known Member

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    Location:
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    Apples and turnips.

    Remote access needs to be on- but the car also has to be set to "delivered" by Tesla in their system.

    My car was delivered Sunday, with remote access already enabled.

    But it still hasn't been changed to delivered on tesla.com, so no phone access.
     
  11. statistix

    statistix New Member

    Joined:
    Sep 14, 2018
    Messages:
    2
    Location:
    Seattle
    Same here. Called and was told this will take longer for those of us who received their cars during this past weekend's delivery blitz. Could take up to 7 business days.
     
  12. getto

    getto Member

    Joined:
    Apr 2, 2016
    Messages:
    12
    Location:
    02026
    This process worked for me as well.
     

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