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iPhone not unlocking?

Discussion in 'Model Y: User Interface' started by interfx, Jan 26, 2021.

  1. interfx

    interfx Member

    Joined:
    Feb 22, 2020
    Messages:
    52
    Location:
    Greater Atlanta
    Over the past 2 updates, my iPhone is no longer opening my model Y, when I approach the car. makes me use by Tesla card to unlock car/start the car.

    How have others addressed? Does reinstalling the Tesla App work? or something else? Re-pair my iPhone with my MY?

    Curious if others have similar issues?
     
    • Like x 1
  2. Kerry Blue

    Kerry Blue Member

    Joined:
    Dec 2, 2020
    Messages:
    18
    Location:
    Colorado
    Only if phone is in back pocket
     
  3. theganjaguru

    Joined:
    Jul 20, 2012
    Messages:
    402
    Location:
    Houston, TX
    Recently updated to 2020.48.35.5. Makes the problem worse
     
  4. Pianewman

    Pianewman Member

    Joined:
    Oct 28, 2020
    Messages:
    554
    Location:
    Fort Worth
    Same problem here.
     
    • Like x 1
  5. kashian

    kashian Member

    Joined:
    Jan 4, 2021
    Messages:
    54
    Location:
    San Diego
    Here's what they made me do at the SC.
    1. Delete the phone key from the car
    2. Delete the bluetooth device from the car
    3. Delete the mobile app from the phone
    4. Download and install the mobile app on the phone
    5. Sign in to Tesla Account using the mobile app
    6. Create new phone key
    7. Pair new bluetooth device
    Seems to have worked for me, but don't know for how long though.

    Hope that helps...
     
    • Helpful x 2
    • Like x 1
  6. DaveORD

    DaveORD Member

    Joined:
    Mar 12, 2020
    Messages:
    618
    Location:
    Chicagoland
    Have you tried turning off the bluetooth stack in your phone, waiting say 5 sec and turning it back on? Or rebooting your phone. Could be out of sync with the security handshakes, needs to be reset. I have had similar type of bluetooth related issues with other non-Tesla gear lately, and that fixed it. Worth a shot.
     
  7. interfx

    interfx Member

    Joined:
    Feb 22, 2020
    Messages:
    52
    Location:
    Greater Atlanta
    Kashian - I will be trying the delete/re-pair with my iPhone process. I've restarted my iPhone/Bluetooth a few different ways but didn't work.

    Thanks!
     
    • Like x 1
  8. mark95476

    mark95476 Member

    Joined:
    Jun 21, 2020
    Messages:
    725
    Location:
    Bay Area CA
    Sometimes when I don't launch the app on my iphone I can get inside, but it won't allow me to start my car or switch gears. It shows a giant green circle and some text. I need to launch the app from my iphone then I can switch gears to drive.

    This happened before the 35.5 firmware update as well.

     
  9. Pianewman

    Pianewman Member

    Joined:
    Oct 28, 2020
    Messages:
    554
    Location:
    Fort Worth
    I just now realized that I didn't have these issues (only the first 5-6 days of ownership) prior to the past 2 updates.

    Hope Tesla fixes this. It's a royal pain.
     
  10. Raiders

    Raiders Member

    Joined:
    Mar 14, 2020
    Messages:
    168
    Location:
    Guam
    I'm going to try what kashian recommended above. I've had my Y since June and only recently has this started occurring for me. Thanks for the recommendation kashian....
     
    • Like x 1
  11. theganjaguru

    Joined:
    Jul 20, 2012
    Messages:
    402
    Location:
    Houston, TX
    Tried Kashian’s fix and did not work. Drove to get takeout after I applied the fix. Parked, got my food, unlocked frunk with the app, put my food in, shut the frunk and went to open my door only to be denied.
     
  12. kashian

    kashian Member

    Joined:
    Jan 4, 2021
    Messages:
    54
    Location:
    San Diego
    Hi. Sorry to hear it didn't work for you. Not sure what else to suggest.
     
  13. fr4c

    fr4c Member

    Joined:
    Jan 4, 2019
    Messages:
    55
    Location:
    New Jersey
    Check to make sure in Settings > Privacy > Location Services, the Tesla app is set to "Always".
     
    • Like x 2
  14. phokin good

    phokin good Member

    Joined:
    Dec 21, 2020
    Messages:
    16
    Location:
    SoCal
    happened to me as well I just switched BT on and off. started working again. now that I posted this, it prolly won't work again...
     
  15. theganjaguru

    Joined:
    Jul 20, 2012
    Messages:
    402
    Location:
    Houston, TX
    I made a service appointment via the app and the next day I received a message in the app asking for additional detail (times and events) because the logs in the y are massive (no surprise).

    I called and was able to give exact time because my iPad had a notification when my phone was removed as a key. The next day I provided information exactly when the phone key did not work because it happened two additional times after.

    The person I spoke with said they would remote in and view the logs. Not sure (and don’t care) if they fixed things behind the scene because ever since I submitted the last time I was locked out, it’s been working flawlessly.

    Will cancel the service appointment if everything works as designed.
     
  16. Pianewman

    Pianewman Member

    Joined:
    Oct 28, 2020
    Messages:
    554
    Location:
    Fort Worth
    I don't know if anyone has mentioned this, but on the app, during each of the "lockout" events, still says, "Phone key: connected,"
     
  17. Doleary

    Doleary New Member

    Joined:
    Jan 7, 2021
    Messages:
    4
    Location:
    Beaver, Pa
    I am having the same problems. Sometimes car opens when I approach it and not other times. Sometimes walk away lock works and sometimes it doesn’t (scary). When in the car, sometimes it will operate and other times I get directed to hold key card to console ( at least that does work without taking it out of my wallet). Suggestions ?
     
  18. Teledatageek

    Teledatageek Member

    Joined:
    Aug 13, 2020
    Messages:
    51
    Location:
    Rochester, NY
    Now my wife and I are having this issue. Started yesterday and it's not working for either of us. If we open the app and unlock, hit the climate, etc. the Y unlocks. I wonder if the latest version of iOS hosed this up for us. Sounds like not though after reading the comments here. Has been flawless until yesterday.
     

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