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iPhone X pairing issues

Discussion in 'Model S: User Interface' started by Howiestock, May 12, 2018.

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  1. Howiestock

    Howiestock Member

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    I’ve had my Tesla 100D for 8 months. Upgraded to iPhone X a few months ago and pairing is terrible. I’m so frustrated that the two most advanced products on the market don’t work well together. Speaker phone garbled. Can’t see any contacts or previous calls. Jumps from Bluetooth to handheld randomly. I can stream music from my phone though and unlock and start from my phone. When will Tesla fix this? really disappointing.
     
  2. ucmndd

    ucmndd Active Member

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    I’ve used an iPhone X daily, since launch day, without even one of the issues you describe, so I’m not sure I’d immediately write this one off as a problem that Tesla needs to “fix”.
     
  3. GaryREM

    GaryREM Member

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    I've seen none of these problems with my iPhone X after months of use.
     
  4. Howiestock

    Howiestock Member

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    Interesting. There’s been lots of posts claiming poor blue tooth quality and when I took my car to Tesla service center they told me that Tesla technology hasn’t caught up with iPhone X technology. I guess not happening in all cars. Your Lucky.
     
  5. arubinst

    arubinst Member

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    Do you have an Apple Watch (especially the LTE version)?

    If you do, put the Apple Watch in airplane mode and give it a try.

    Bluetooth issues with Teslas and iPhone+Apple Watch are a know issue. Of course, putting the Apple Watch in airplane mode should not be a "fix" for the problem, but it is currently a workaround.

    By the way, this seems to be a recurring problem with other car brands as well. There are a bunch of threads on the Apple forums about it and how getting the Apple Watch out of the equation seems to improve things.

    I have no Bluetooth problems whatsoever with my iPhone X + Apple Watch (not the LTE version...) and my 5 years old Prius (waiting for my Tesla to be delivered in June). However, I test-drove a Model X for a couple of days and Bluetooth seemed to work fine.
     
    • Informative x 1
  6. Galinette

    Galinette Member

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    What do you mean by speaker phone garbled?

    That's an iOS security feature. When connected to the car, go to bluetooth devices on the phone settings. Click on the (i) next to the tesla and enable Sync contacts & calls

    I have the same issue. Randomly when accepting a call on the car, the sounds goes to the phone.
     
  7. krr99

    krr99 New Member

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    I have a 2-month old Model S, had the same issues with my iPhone X, and couldn't get any satisfactory answers from Tesla. They kept telling me it was a firmware issue or iOS issue. Tried everything that was suggested (pairing & unpairing, rebooting my phone every time I stepped into the car, rebooting the MCU2, upgrading to newer firmware, etc.) but nothing worked and calls kept jumping between the phone and the car.

    Separately, my 12V battery for my MCU2 died a couple of weeks ago and had to be replaced. As soon as I had a new 12V battery my problems with calls switching from the car to my handheld stopped and my Bluetooth connections held steady. I still have the issue that my contacts won't synch, but feels like a small victory that I can at least carry a conversation without the call jumping back and forth between the car and my phone.

    So maybe ask Tesla if a weak 12V battery has anything to do with it?
     
  8. Howiestock

    Howiestock Member

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    Thanks Galinette, garbled as if I was underwater, no one can hear me on the other end. Just bought a external Bluetooth headset as a work around. I have sync contacts checked and under groups Phone favorites, phone recents and all contacts checked. I will try and remove and re install.
     
  9. Howiestock

    Howiestock Member

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    I don't have an apple watch
     
  10. GreenMachina

    GreenMachina Member

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    No glaring issues here pairing with the iPhoneX. Very, very rarely has it not done so.
     
  11. nevrenuf

    nevrenuf Member

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    Mine works great, and I do have both the iPhoneX and Apple Watch with me all the time. My contacts sync, calendar syncs, speaker works great, streams music well, and the Tesla connects to my iPhoneX hotspot just fine for internet.
     
  12. eJonny

    eJonny Member

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    I have the same problem with my P100D and iPhone X. I also have an Apple Watch. I would try to suggestion to put it in airplane mode, but I currently have the car in the shop for this issue (and a separate unrelated issue).

    I don't sync contacts or call history so I don't know if that is an issue, but I also have a problem with voice command hearing anything I say, at times.

    I was told that they think it is a firmware issue (on the car), but they are waiting for feedback. They've kept my car for nearly a week.
     
  13. Stevestub

    Stevestub Member

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    I took delivery 3/21, Model S MCU2. Iphone X will pair, but bluetooth cuts in and out every 10 seconds or so. Doen't matter if its music or phone call. Last month Apple even gave me a new Iphone X (after multiple resets and reinstalling all the since both my wife's iphone 7 and daughter's Iphone 6 work flawlessly. Unfortunately no help. Was told be Tesla tech support that there is an issue with the Iphone X and Iphone 8 with the the 11.2 software, with the MCU2 and they are working with Apple to try and resolve it.

    So my question, does anyone have an Iphone X running the latest Apple software that works with an MCU 2 car??
     
  14. Stevestub

    Stevestub Member

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    It likely wasn't that the battery was weak, but you got a "12V reset" by replacing the battery. Basically like unplugging your computer or modem when its locked up. I had that done early on to try and fix the MCU2 reset problem, but we've had a few software updates since then. Maybe its time to go back to the service center for another one.
     
  15. tropical1

    tropical1 Member

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    Having the same problem with iPhone X and model 3, keeps switching back to phone speaker from car.
    Will try watch airplane mode but it is driving me crazy
     
  16. ArbitrageMan

    ArbitrageMan Supporting Member

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    Maybe try pairing a different phone and seeing if the issues persist. That would narrow down whether the issue is with the phone, or with the car.
     
  17. Jonathantuba

    Jonathantuba Member

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    I have just successfully paired by iPhone X with my MX after 3 weeks of trying. It looks like I had too many contacts on my iphone for it to sync. I tried again declining to transfer contacts and the iPhone paired with the Tesla no problem at all.

    Hope this helps other people with this problem!
     
    • Informative x 1

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