Ive heard horror stories: So maybe you guys can make me feel better about being sent through the circular file. I brought my then 6 month old Model S in for a loose driver seat. They looked at it and said they'd order a new drivers seat with an 8 week eta. It's running past 20 weeks now and after I call and they say they will chase down the parts guy, never heard back. Happened twice now. Tried emailing ServiceNA and no response. The car is almost a year old now I think 5 months is a decent enough waiting period for a part. So advice. #1 talk to someone else in your secret communications list #2 take to twitter #3 hire a lawyer. Is my experience mild, medium or hot?