I have been on the fence for almost a year over having Tesla do a 7.6kW system with Q-cell panels + 2 PW2’s or using a local company for Solar.
The local installer will do the same 7.6kW size install with LG panels, SolarEdge inverter and optimizers for significantly less than Tesla.
This same local installer will price match the PW2 for an LG chem if I decide to go that way. The local installer can also do the full install in under two months.
As I understand it, if I go with Tesla I will be likely waiting 4-8 months for a complete Tesla solar and PW2.
Is the Tesla battery worth waiting for vs an LG battery system?
For those of you who have Tesla installed systems, would you use them again?
I don’t recommend Tesla Energy for your install. They were very incorrect on timelines for installing when selling me the system (told me I would get installed in 2017 with a Sept order, but got pushed to March 2018). System design took numerous back and forths with various miscommunications. Install day they installed the WRONG PANELS on my house. They had to come back a month later to fix that. In the mess with the panels, I didn’t notice that I ended up with Delta string inverters instead of the Solar Edge optimizers the sales person had said I would get. The inverters are not specified on the design docs, so I was out of luck there. Getting my PTO took an extra 2
months because Tesla forgot to push a button on the utility online submission process. I had to be the one that figured that out by calling my utility, Tesla thought it was fine every time I called, they said my utility was just slow. (My utility had my PTO 3 days after me fixing the issue).
After the install, getting service has been a huge hassle. 6 of my panels were not hooked up correctly day one. I could see the reduced output in my data, but every time I called, I was just brushed off and told they don’t worry about performance until the system drops to
50%. No one would agree to send a tech out to look. Finally after 4 months and many calls I had enough of a trend to show I was going to come under the yearly performance garauntee, Tesla finally agreed to have their techs look at my system remotely. 2 days later, they were calling telling me something was wrong and they needed to come out. Tech spent 3 hours on my roof fixing the wiring the original installers had got wrong. I was so frustrated that if they had not agreed to send out a tech that last time, I was going to hire a different solar company to maintain my panels and just throw Tesla’s warranty in the trash. I still lost out on 6 panels worth (1.8kW) of solar during the prime production months because it took so dang long to get them to even look at my issue.
Oh, hold times on the customer service line are regularly 1 hour long. Emails are not answered, so the only way to get service is to wait on hold.
