Is getting a Model S really that hard?

[golfpilot]

My dad hit buy on one of the inventory cars a few days ago. He is ready to take delivery, everything is filled out, money is ready, etc etc. But today the advisor called him with "good news". They have a gray one for $1200 less, only downside is it won't have free supercharging. My father told him he wants the red one he bought with free supercharging. The advisor let him know its in LA so it won't be here in time. "I thought it was in San Francisco? That is ok, we will fly down there and get it, can I pick it up tomorrow?" Advisor "uh, I don't think you can do that".
When he clicked buy the website said $79,200. Instantly the order agreement sent to him said $80,000. When asked the advisor said "oh it does that sometimes" My dad wasn't thrilled but kept moving forward. Then they throw this at him today. It sounds like they already sold the car.
My dad doesn't get the car before the tax credit is up he is going to cancel the order. This is the 3rd time he has ordered a Model S and the third time Tesla fiddled with him. The first time they took free supercharging away (it was right when they changed) the second time was around the time of the new hardware, the car they were selling him at full price didn't have the newest available so he cancelled. He said if they don't get him the car by the 30th (tax credit) he is cancelling and will never try to buy a Tesla again. He is really upset about it. I think he is right to be upset, I

I had no issues getting my Model 3, my mom (my dad took part in this) had no issues with the model 3, my brother had no issues getting his Model 3. Is this a Model S thing?

It sounds like his advisor really messed something up, is there a way to escalate the issue?

 

[EV-CPO]

Someone is pulling your leg.. ALL inventory cars bought before June 30th include free unlimited super charging, including the 'grey one for $1200 less'... From Tesla: Tesla on Twitter

 

[golfpilot]

Someone is pulling your leg.. ALL inventory cars bought before June 30th include free unlimited super charging, including the 'grey one for $1200 less'... From Tesla: Tesla on Twitter

I suspect that car is a raven standard range. Either way he just wants the car on his order agreement.

 

[EV-CPO]

Sure, but any inventory car he buys should have FUSC until June 30th.

 

[golfpilot]

Sure, but any inventory car he buys should have FUSC until June 30th.

no, only pre-raven cars do. There are Raven cars in inventory right now

 

[iqless]

Someone is pulling your leg.. ALL inventory cars bought before June 30th include free unlimited super charging, including the 'grey one for $1200 less'... From Tesla: Tesla on Twitter

Does that include the Raven models? I guess it has to, but the inventory pages don't show it. From the tweet it definitely looks like Ravens would be included.

 

[EV-CPO]

From the tweet it definitely looks like Ravens would be included.

That tweet was 30 days ago. It sure sounds like to me that it includes all Inventory cars.

 

[wordless888]

Here an inventory Raven. It clearly says pay-as-you-go supercharging.

2019 Model S | Tesla

 

[iqless]

What an excellent example of Tesla inconsistency.

I'd say though that the tweet probably takes precedence because it's so plain

 

[EV-CPO]

Here an inventory Raven. It clearly says pay-as-you-go supercharging.

2019 Model S | Tesla

That's not how it works. Tesla isn't going to dynamically toggle or change the option codes on every listed car to reflect these off-book specials. Since I'm not Tesla nor represent Tesla I can't guarantee that every inventory car bought until June 30th will include FUSC, but it sure seems like that's what their tweet clearly promises and a buyer could and should rightfully demand. Ravens surely existed 27 days ago, and their tweet doesn't have any conditions placed upon it.

 

[AMPd]

That's not how it works. Tesla isn't going to dynamically toggle or change the option codes on every listed car to reflect these off-book specials. Since I'm not Tesla nor represent Tesla I can't guarantee that every inventory car bought until June 30th will include FUSC, but it sure seems like that's what their tweet clearly promises and a buyer could and should rightfully demand. Ravens surely existed 27 days ago, and their tweet doesn't have any conditions placed upon it.

I would absolutely fight tesla on this
The tweet says “all inventory”.

 

[golfpilot]

Well they found his car and "logistics found a way to fit it on a truck" back to the Bay Area... This car was originally located in the Bay Area so somehow after he bought it it ended up in Socal. It is possible that when they saw the address they mistaken it as a so-cal delivery and sent it on its way!? They somehow put two destination fees in there, I don't think that is going to be hard to sort out but who knows.

 

[Mikeisnomech]

Raven aren't included in the unlimited supercharging. You can argue, and they will argue back as its crystal clear in the description of each specific car. All the pre raven inventory that were listed when the tweet went out got it but even back then there was the odd raven in the world that didn't have it..

Musk/Tesla like to make sweeping statements that aren't 100% true.

Anyone surprised with Tesla moving the definitions around shouldn't be, they do it often enough.

 

[EV-CPO]

There's a big difference between Elon making an off-hand promise that doesn't actually happen ("probably 3 months, 6 months definitely").

But when Tesla publicly announces a sale, without conditions, it's actually illegal for them to change the terms of that deal, or have hidden conditions that were never mentioned "in the fine print" (where there was none). If Tesla is actually denying FUSC for any inventory car bought on or before June 30th, file a complaint with the FTC. It's false advertising and a clear 'bait and switch' tactic, which are both indisputably illegal. Tesla would lose this in any lawsuit.

They can't announce a unconditional public sale, and then add disclaimers after the fact to the product descriptions. If that's what they intended, they should have included that in the original tweet. To do otherwise is illegal.

Like I said, the product descriptions are just reflected from the stored option codes in the car, and do not change based on sales or promotions.

 

[AMPd]

Raven aren't included in the unlimited supercharging. You can argue, and they will argue back as its crystal clear in the description of each specific car. All the pre raven inventory that were listed when the tweet went out got it but even back then there was the odd raven in the world that didn't have it..

Musk/Tesla like to make sweeping statements that aren't 100% true.

Anyone surprised with Tesla moving the definitions around shouldn't be, they do it often enough.

Then why did they say all inventory vehicles?
Why not have an asterisk at the ends with an exclusion of certain models.

 

[BPeter]

If you look now, they have ravens listed and they say Pay as you go supercharging before you press buy.

For OP, it sounds like the issue I had buying mine last quarter. They were confused as to where the car was because it was inside and had a software update applied that resets the GPS coordinates until it goes outside and drives around.

They also are trying to get him to take delivery before the end of the quarter so that's why they're trying to find a closer one. You should definitely be able to fly down and get it as long as they can locate it! Make sure someone gets actual eyes on the car, not just reading out what the computer says.

Also is the purchase agreement now an even $80,000 or is it $80,400? Tesla has a $1200 destination and documentation fee that they like to leave off until the very end.

 

[Bodyhauler]

I bought a preowned 2016 Model S through Tesla. Didn't have any real problems purchasing online. The only drawback is the wait but I knew it could take a while. It actually took 4 weeks to get mine. It was shipped to Texas from Florida and was here in Texas for at least 3 weeks, but they checked it over and repaired a few minor issues before I picked it up.
Since it is a 2016 I get free Supercharging which was a big incentive.

 

[EV-CPO]

If you look now, they have ravens listed and they say Pay as you go supercharging before you press buy.

To repeat, that is just the STANDARD option code SC04 attached to each car. Its existence does not automatically invalidate a special short-term promotion offered by Tesla for all inventory cars sold until June 30th.

 

[Simon21]

You're buying a very expensive car. I don't think a difference of less than $2000 should make that big of a difference of whether to buy or not. You should be able to get it in time though. These OAs don't really have any incentive in trying to help you get the one you want so just push the other people involved, like the delivery specialist

 

[Mikeisnomech]

Then why did they say all inventory vehicles?
Why not have an asterisk at the ends with an exclusion of certain models.

You've been a member here for 7 years I'm surprised you're surprised.

I'm a relative newboy but have done a lot of back reading and I already know that their communication is dreadful. Remember the wording on the "unlimited supercharging for life" when the referral scheme first came out that turned out to be "life of your ownership of the car", or the "for any car you buy in the future" which turned out to be "while the scheme is running"?