Is nothing under warranty now?

[mattack4000]

I am supposed to have a service appointment coming to fix my leaky falcon wing door seal and a piece of trim that fell off from underneath the car. Somehow I received an estimate that I have to pay $1200 for it? Is this something new or is it just a generic message they send before each service now? My car is 6 months old

 

[scottf200]

That is quite odd. Certainly you didn't put 50K miles on in 6 months. Please update us when you find out.

 

[jboy210]

I wonder if it is for the piece of trim that fell off the car. If you hit a pothole or curb and something broke and fell off that is on you. If it was something that was defective that is one them. In the former case rub marks and scrapes will show.

 

[Krazaak]

I am supposed to have a service appointment coming to fix my leaky falcon wing door seal and a piece of trim that fell off from underneath the car. Somehow I received an estimate that I have to pay $1200 for it? Is this something new or is it just a generic message they send before each service now? My car is 6 months old

My experience is that they provide an estimate as if it weren't covered, but then adjust to zero cost if covered by warranty.

 

[Shateam]

For all the talk about how dealerships are bad for consumers, warranty repairs is one area where Tesla lags due to the conflict of financial interest.

 

[Rockster]

My experience is that they provide an estimate as if it weren't covered, but then adjust to zero cost if covered by warranty.

This is my experience, too. They just want to manage expectations in case the repairs turn out to be not under warranty.

 

[mattack4000]

The falcon wing door leaks water into the cabin when I open it, how is that not covered under warranty?

The bottom piece, I don't know how it came off. There is no contact under the body, the trim piece's clip fell out and the trim was dragging on the ground. Mobile ordered it for me 4 months ago. I almost forgot about it

 

[Terthen]

Hope both are covered. I would expect them to cover it if it were my car.

 

[mattack4000]

If they don’t cover it for free, I am not doing that trim. The falcon wing door water leak, they have to cover it.

 

[MD JD]

The falcon wing door leaks water into the cabin when I open it, how is that not covered under warranty?

The bottom piece, I don't know how it came off. There is no contact under the body, the trim piece's clip fell out and the trim was dragging on the ground. Mobile ordered it for me 4 months ago. I almost forgot about it

I think it is designed this way. There is a bypass of this issue and cheap. Try search it. I remember you need to purchase a 3rd party "round trim" and stick it to the edge of the window.

 

[mickey6]

This is from March 2018.

Concern: Customer: Falcon Door has water ingress between upper and lower door (Both
sides)

Pay Type: Goodwill
Corrections: Adjustment General Diagnosis
Technician re positioned top seal for both falcon door and performed water test to verify
repairs.

 

[dailo]

They typically send you an invoice regardless before and then won’t charge you. This seems to apply to all service as I had wipers replaced which I expected to pay for but was never billed or asked for any payment info. Things are so poorly run they can’t bill properly either.

 

[RDoc]

I never had an invoice for warranty work. I got a service report afterward the listed what they did, but the price column always had zeros.

 

[Yinn]

This is from March 2018.

Concern: Customer: Falcon Door has water ingress between upper and lower door (Both
sides)

Pay Type: Goodwill
Corrections: Adjustment General Diagnosis
Technician re positioned top seal for both falcon door and performed water test to verify
repairs.

That’s the new strategy, cover nothing. No loaners. No car washes. No warranty. What’s service??

Ironically service got me into a Tesla when I had no desire or interest in an electric car. And it will be service that drives me away from Tesla.

 

[mattack4000]

This is from March 2018.

Concern: Customer: Falcon Door has water ingress between upper and lower door (Both
sides)

Pay Type: Goodwill
Corrections: Adjustment General Diagnosis
Technician re positioned top seal for both falcon door and performed water test to verify
repairs.

That’s 2018....

 

[mattack4000]

I think it is designed this way. There is a bypass of this issue and cheap. Try search it. I remember you need to purchase a 3rd party "round trim" and stick it to the edge of the window.

My last x didn’t do it. This one the water dumps on my sons head

 

[boaterva]

Right. Just got the lost of work they are doing on my X today and it’s annual maintenance and warranty work and all the warranty work is no cost.

Brake fluid: I pay
New AP camera: warranty (appears to be free upgrade)
Charger fix (after testing); Warranty
Wheel alignment: I pay
12 V battery replacement: Warranty

Nowhere do warranty items have cost to be backed out later.

 

[NHK X]

Right. Just got the lost of work they are doing on my X today and it’s annual maintenance and warranty work and all the warranty work is no cost.

Brake fluid: I pay
New AP camera: warranty (appears to be free upgrade)
Charger fix (after testing); Warranty
Wheel alignment: I pay
12 V battery replacement: Warranty

Nowhere do warranty items have cost to be backed out later.

what is the new AP camera upgrade for? Interesting.