There is a cinch motor on the rear liftgate. When the liftgate closes, this is supposed to activate and pull the liftgate down. Sometimes I think the motors on the liftgate struts run a bit fast, such that the liftgate slams into the sill. The liftgate still seems to be tightly latched, and the car does not alert you for an open liftgate.
FWIW on my 2013 my liftgate latching system seized with the liftgate barely open. Service had to replace the latch and cinch motor. I am hearing a few more S with this issue as the old builds age.