I dropped off the model Y 2/22 in the morning. Wasn’t provided an estimate in the app, handed off the key card and went home. The issue was that the software system kept crashing or stuttering whenever I launched the dashcam viewer.
It’s been 3 days now and no specific updates from the service center. If I call in and go through the prompts, I’m usually on hold for about 20 min before the system hangs up. There aren’t any specific updates in the app messaging. On day 1 someone managed to reply no your car won’t be ready. Day 2 someone managed to reply that they are “seeking necessary clarity for the necessary service”.
This doesn’t seem normal to me compared to service departments with other brands. I guess if I knew it would be so long I would have pulled out my kid’s car seats beforehand. Perhaps there’s a different way others have had success reaching someone or a reply in this situation?
It’s been 3 days now and no specific updates from the service center. If I call in and go through the prompts, I’m usually on hold for about 20 min before the system hangs up. There aren’t any specific updates in the app messaging. On day 1 someone managed to reply no your car won’t be ready. Day 2 someone managed to reply that they are “seeking necessary clarity for the necessary service”.
This doesn’t seem normal to me compared to service departments with other brands. I guess if I knew it would be so long I would have pulled out my kid’s car seats beforehand. Perhaps there’s a different way others have had success reaching someone or a reply in this situation?