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Is this acceptable leather condition for inventory car?

Scheduled to pick up next week. Delivery center refusing to address and states this is normal wear. Accept or refuse delivery? What would you do?
 

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Of course not. That looks all saggy and creased up like the car was used as a taxi.

They should fix and or replace that seat. The seat back is fine it is just the seat cushion but I would not accept a seat in that condition unless they disclosed to you in advance that the seat is in poor shape.

Also is the seat really dirty with stains or is it just a bad quality photo?
 
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Photo was taken by my OA through closed window. This was before the prep so I am hoping they made it look better. The DA did point out that at inspection at Fremont they said that seat will not be replaced at delivery center. I can either accept it, refuse delivery or take my chances at the service center at a later date without any promises.
 
41xx miles. $26000 off.

Is the car sold as CPO or Inventory? If the car is sold as an inventory car, you might be able to get that seat fixed under the new car warranty included with the vehicle. It's unacceptable for the leather to bunch of and sag like that.

Our car's Next gen seats are immaculate so this is not usual.

Have to say, that is a pretty decent discount though. Wonder if a high-end seat upholstery place can fix that for you.

I would definitely push for replacement because if the eat looks this bad now, how bad would it look after another 4,000 miles?
 
It’s an inventory car sold as new.

Is the car sold as CPO or Inventory? If the car is sold as an inventory car, you might be able to get that seat fixed under the new car warranty included with the vehicle. It's unacceptable for the leather to bunch of and sag like that.

Our car's Next gen seats are immaculate so this is not usual.

Have to say, that is a pretty decent discount though. Wonder if a high-end seat upholstery place can fix that for you.

I would definitely push for replacement because if the eat looks this bad now, how bad would it look after another 4,000 miles?
 
Is that 4,xxx miles, or 4x,xxx miles?

I'd ask for a new seat cushion or a new seat, or get an estimate for a replacement from a high-end auto interior shop.

Our seats (two 2017's MS's) look like new at 16,000 combined miles (Ultra White, no less), so I'm guessing these are the old NextGen/Recaro seats, before Tesla began making their own seats?
 
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Four thousand miles.

Is that 4,xxx miles, or 4x,xxx miles?

I'd ask for a new seat cushion or a new seat, or get an estimate for a replacement from a high-end auto interior shop.

Our seats (two 2017's MS's) look like new at 16,000 combined miles (Ultra White, no less), so I'm guessing these are the old NextGen/Recaro seats, before Tesla began making their own seats?
 

TaoJones

Beyond Driven
Nov 10, 2014
3,064
3,030
The Americas
Scheduled to pick up next week. Delivery center refusing to address and states this is normal wear. Accept or refuse delivery? What would you do?

Definitely seek seat cushion replacement as part of the due bill. That’s far too few miles for that to happen.

Just because they see it happening with other cars doesn’t mean it’s acceptable.

There are probably cars there with more miles and seats in better condition - might point them out when asking for that line item as part of the due bill.

FWIW, my driver’s seat in the 2nd S was replaced due to looking like that. Ordered the new seat at 8,000-12,000 miles if I recall - and it took several months to arrive.
 

verygreen

Curious member
Jan 16, 2017
2,992
11,605
TN
Scheduled to pick up next week. Delivery center refusing to address and states this is normal wear. Accept or refuse delivery? What would you do?
Hey, this looks even a bit better than on my new custom order delivery a year ago ;)

Random Delivery Specialist said:
Please note that when purchasing an inventory car with XXXX+ miles and a price adjustment of $YYYYY, that the price adjustment is applied towards miles and wear and tear so there could be some cosmetic imperfections that will not be fixed

...

Pre-sold inventory was supposed to be sold to the customer with the understanding that the car may have up to 2000 miles added prior to delivery, but any price adjustment would account for that added mileage
So don't be surprised if the mileage does not match what was promised either.
 

verygreen

Curious member
Jan 16, 2017
2,992
11,605
TN
@verygreen - are you serious?
Yup. Though I cannot find exact pictures right now, I think I took some back then.

Of course with new delivery they agreed to replace them (also back row), but here's the kicker, the replacement was even worse (according to their words, I never saw the replacement seats)! So in the end they just paid for some guy to iron out the seats to tighten them up (or some such, I am no seat reconditioning specialist).
 
Yup. Though I cannot find exact pictures right now, I think I took some back then.

Of course with new delivery they agreed to replace them (also back row), but here's the kicker, the replacement was even worse (according to their words, I never saw the replacement seats)! So in the end they just paid for some guy to iron out the seats to tighten them up (or some such, I am no seat reconditioning specialist).

Did that fix the issue?
 

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