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Literally came in the mail today..That looks really torn up and terrible and cracked, and more specifically OLD. Consider me also skeptical that you just bought and received that from EVSEAdapters.
OK, sorry. I guess that was a little rude. I've bought several pieces from EVSEAdapters, and they have all worked and looked perfect. I have never seen a plug from anywhere before that had giant chunks broken out at the base of the pins like that, so it seems really shocking (Ha! Unintentional) that EVSEAdapters would sell something so busted up like that.Literally came in the mail today..
Def could have been packaged better, I believe it may have been damaged in transit.OK, sorry. I guess that was a little rude. I've bought several pieces from EVSEAdapters, and they have all worked and looked perfect. I have never seen a plug from anywhere before that had giant chunks broken out at the base of the pins like that, so it seems really shocking (Ha! Unintentional) that EVSEAdapters would sell something so busted up like that.
It's hard to tell from the picture, but it does not look to me like "giant chunks broken out of the base of the pins ". They appear symmetrical. I assume they're molded into the...phenolic? bakelite?OK, sorry. I guess that was a little rude. I've bought several pieces from EVSEAdapters, and they have all worked and looked perfect. I have never seen a plug from anywhere before that had giant chunks broken out at the base of the pins like that, so it seems really shocking (Ha! Unintentional) that EVSEAdapters would sell something so busted up like that.
It's hard to tell from the picture, but it does not look to me like "giant chunks broken out of the base of the pins ". They appear symmetrical. I assume they're molded into the...phenolic? bakelite?
A plug in an airplane hangar.Forgive me, but I just realized.... The NEMA 15-30 is a 3 phase standard. What are you plugging this into?
edit: Or asked another way... Where do you have access to 3 phase power?
Sounds good John, much appreciated.John here with EVSE Adapters. We did sell this adapter to Steve. The NEMA 15-30 is a fairly uncommon connection and this type of plug is sometimes hard to source. The majority of our adapters are fully molded and look much nicer. Unfortunately, the plugs we usually use for this adapter were unavailable last month when this one was made. Sometimes plug availability is a real issue with this adapter, which is why we mention that appearance may vary. The enclosure is indeed bonded to ground. Although it may not look as nice as our other adapters, I was going for function over form.
Considering the feedback here though, I think we won't be using those plugs again. While they were made to meet applicable safety standards, they don't meet the design aesthetic of our brand and I think the right-angle plug is preferable anyway.
Now based on that last photo, it does also appear that a small crack developed during shipment. We do have a couple of the NEMA 15-30 adapters in stock now with the nicer plugs (like in the attached picture). @Steve2121 If you accept, I'd like to go ahead and send you one of them as a replacement and will include a prepaid return label for you to send back the damaged one.
No worries, it's what we should doSounds good John, much appreciated.
John;John here with EVSE Adapters. We did sell this adapter to Steve. The NEMA 15-30 is a fairly uncommon connection and this type of plug is sometimes hard to source. The majority of our adapters are fully molded and look much nicer. Unfortunately, the plugs we usually use for this adapter were unavailable last month when this one was made. Sometimes plug availability is a real issue with this adapter, which is why we mention that appearance may vary. The enclosure is indeed bonded to ground. Although it may not look as nice as our other adapters, I was going for function over form.
Considering the feedback here though, I think we won't be using those plugs again. While they were made to meet applicable safety standards, they don't meet the design aesthetic of our brand and I think the right-angle plug is preferable anyway.
Now based on that last photo, it does also appear that a small crack developed during shipment. We do have a couple of the NEMA 15-30 adapters in stock now with the nicer plugs (like in the attached picture). @Steve2121 If you accept, I'd like to go ahead and send you one of them as a replacement and will include a prepaid return label for you to send back the damaged one.
Point well taken. Will definitely keep this in mind going forward.John;
Good customer service with this. But you have to admit the adapter you show in your image looks a lot better than what Steve received.
I think I would have waited till I had the nice adapters in stock to ship, rather than shipping the piece Steve received.
Most of the Tesla people are willing to wait and pay for quality products.