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Is waiting 2 months+ for P90D parts normal?

So I spend $140k+ on a car. 4 days later it takes a minor hit to the front wheel causing $22k in damage. Fine. Mercury insurance handles the claim, the certified repair shop does their thing, Tesla is silent, the certified repair shop can't get the simple parts they need to complete the repair. So now we wait and wait and wait. 2 months and counting. Fremont is clueless, too busy selling new cars to support the ones they already sold. Beyond disappointing. If I bought a Honda for $30k it would been repaired months ago. It is taking 4 times longer to receive a knuckle joint than it took to build the whole car! The only answers we can get from Tesla are "Well we closed for Christmas last month so we don't know when parts will become available." The sales staff sure aren't burdened by that line.

Beware. Do not damage your car. Tesla is unable to support the fleet at this time.
 
I should have just driven it into a tree after the minor damage. I could have had a few built back to back in this time. They have parts to build 'em but not to fix 'em? Way to think it through, Elon.

#JustTotalIt

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Totally.
Seems like one has to preorder basic parts before they get into an accident. Smh

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Thanks man. A support group or therapist should come standard with this car.
Yep.. parts are not easy to come by. My repair on 6th day of ownership took about 3 months with most of that waiting for parts from Tesla. It sucks not to have the car, but it's like taking delivery of the car all over again when it's done!

Hang in there...

-m
 
So I spend $140k+ on a car. 4 days later it takes a minor hit to the front wheel causing $22k in damage. Fine. Mercury insurance handles the claim, the certified repair shop does their thing, Tesla is silent, the certified repair shop can't get the simple parts they need to complete the repair. So now we wait and wait and wait. 2 months and counting. Fremont is clueless, too busy selling new cars to support the ones they already sold. Beyond disappointing. If I bought a Honda for $30k it would been repaired months ago. It is taking 4 times longer to receive a knuckle joint than it took to build the whole car! The only answers we can get from Tesla are "Well we closed for Christmas last month so we don't know when parts will become available." The sales staff sure aren't burdened by that line.

Beware. Do not damage your car. Tesla is unable to support the fleet at this time.

Please join a long list of MS owners who complain about this....I am one of them...Tesla sucks big time in communication with body shops
 
I suspect, given all we've seen over the past few years, the situation is essentially this: Tesla, to whatever extent possible, makes their own parts and does so in batches. If you need a part that Tesla has determined they can use to deliver a car and make their sales numbers, the part goes to delivering the car and you will wait. If all copies of the part you need are already allocated to upcoming cars, you wait until they run another batch of that part.

The result is a lean and streamlined production system, and a slow, inefficient parts system. Replacement parts can be a huge drag on a manufacturer, especially one struggling to cut costs and stay above water, so the situation makes sense, but it doesn't make it suck any less.
 
Yep, right there with ya man.

Mine was 6 days old when someone backed into me. It wasn't 2 months though, sheesh. It took them I think 3 weeks to get the initial quarter panel in. Since it was drivable during that time, I just waited until the body shop called to let me know the parts were in. So when they called, I took it in and got my rental car. It was supposed to be a 3 week repair job. The day before 3 weeks was up, the body shop calls and say, "Ummmm, we ordered the wrong quarter panel. Sorry." So in other words, they didn't even start on it until right up until the original completion date. Then it took Tesla another 2 or three weeks to get the right quarter panel (on an "emergency order").

So yes, you are in good company. They are so focused on making new cars, and so anything else comes secondary...unfortunately.
 
So I spend $140k+ on a car. 4 days later it takes a minor hit to the front wheel causing $22k in damage. Fine. Mercury insurance handles the claim, the certified repair shop does their thing, Tesla is silent, the certified repair shop can't get the simple parts they need to complete the repair. So now we wait and wait and wait. 2 months and counting. Fremont is clueless, too busy selling new cars to support the ones they already sold. Beyond disappointing. If I bought a Honda for $30k it would been repaired months ago. It is taking 4 times longer to receive a knuckle joint than it took to build the whole car! The only answers we can get from Tesla are "Well we closed for Christmas last month so we don't know when parts will become available." The sales staff sure aren't burdened by that line.

Beware. Do not damage your car. Tesla is unable to support the fleet at this time.

Yes, it is normal and yes, it sucks!
 
What will this mean when they try to ramp up Model 3 production?

It means they need to multiply the parts production tenfold to meet demand and have spare parts. Waiting weeks for a simple quarter panel or something else like a bumper that you can only get from Tesla will NOT fly with the general public who can buy a ford and have the whole car worth of replacement parts in a day or two.

IF Tesla continues this practice when the M3 comes out... it will be very bad news for investors because they will get hammered by everyone because of it.
 
Tesla sucks on service period, repair costs are similar to what it costs to build a rocket, parts are shipped from the manufacturing facility on Mars, Body shops are total rip off.

Owning a Tesla if you need repairs is the most frustrating experience I've ever had with owning cars. Mine took 2 months to repair last time and just over $17000 for minor damage.
 

CHG-ON

Still in love after all these miles
So sorry to hear this after you just bought the car. That's a heartbreaker.

I haven't had any damage, so I can't comment on timing there. But I have found for the little things I have had fixed that required parts: new rear view mirror, new pano seal all around, it was just a couple of weeks for the appt. That was through last Nov, I think. Now the appt lead times have moved to 5-6 weeks for anything at the Sunnyvale, CA shop. I don't know if the repairs require parts or not. I don't think they do.
 
Yep. Went into a service appt early Nov where they determined I needed replacement parts. 3 mo. later they scheduled me in to actually replace them (at my inquiry).

I'm getting the feeling that similar to issues with "Delivery Specialists", service is going through some growing pains as they scale up...
 
Same thing over here in Europe. I got rear ended on December 21st. All parts but one arrived on January 4. The trunk base plate took 32 days from order to delivery. The body shop is currently working on my car and it should be ready by next week.

This type of repair takes 2 weeks max at a normal car manufacturer. Because Tesla does not have its logistics under control it will take 6. There's no communication and not even a "sorry" during the long weeks of delay. Even worse, for the body shop it is forbidden to share info about the communication with Tesla on the parts! It seems Tesla couldn't care less about what this does with a customer.

Is someone in charge of customer service at Tesla? My advise to all that have experienced this, please write an e-mail to Tesla after your car has been fixed. Sharing experiences here on TMC is great but you need to make sure Tesla HQ gets the message as well. If nobody speaks up, this will not be prioritized and it clearly needs to.

I'm going to have a drink now and try to remember what my car looks and feels like again. :crying:
 

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