Tesla Motors Club
Hey Guys,
Talk me down here. I took delivery of a Model 3 SR+ in early December. First inspection found body panel gaps, bubbling paint and a cracked vanity mirror. Since it was dropped at my house, there wasn't a Tesla employee present to go over the car with me. I immediately notified my delivery coordinator. He passed the pictures along to the service center. The nearest service center is over an hour drive from my house. They cancelled the first appointment saying they didn't have the front fascia to do the job. They rescheduled. My issue is this. It's my responsibility to drive the hour plus to the center and sit around all day while they fix the car even though when I purchased it I was told I never had to worry about that. If they can't fix the car they said they would give me a Enterprise rental voucher. So let me get this straight. I bought an all electric vehicle so my wife could drive the 100 mile round trip commute to work without using gas and they intend to give us an ICE vehicle to drive while they fix their screw up? I love my car, but Tesla's customer service from the SA to the DA to the SC has been horrendous.
Talk me down here. I took delivery of a Model 3 SR+ in early December. First inspection found body panel gaps, bubbling paint and a cracked vanity mirror. Since it was dropped at my house, there wasn't a Tesla employee present to go over the car with me. I immediately notified my delivery coordinator. He passed the pictures along to the service center. The nearest service center is over an hour drive from my house. They cancelled the first appointment saying they didn't have the front fascia to do the job. They rescheduled. My issue is this. It's my responsibility to drive the hour plus to the center and sit around all day while they fix the car even though when I purchased it I was told I never had to worry about that. If they can't fix the car they said they would give me a Enterprise rental voucher. So let me get this straight. I bought an all electric vehicle so my wife could drive the 100 mile round trip commute to work without using gas and they intend to give us an ICE vehicle to drive while they fix their screw up? I love my car, but Tesla's customer service from the SA to the DA to the SC has been horrendous.