Had a SC visit today (was booked on 23rd August) in Birmingham. It was for a minor Paint scratch and the rear drivers side door is misaligned slightly at the bottom. Arrived at 8am, they quickly (3 mins) had a look, agreed it needed fixing, and then booked me in to have it fixed on the 21st Oct. I Drove from Leicester (home) to Birmingham then to Derby (work)! 2hrs 30mins driving for 3mins for then to be given a October time slot! It will be in for 7days and you get a loaner car, what ever that is?
(1) warped seal around the boot
(2) mis-aligned rubber trim on the driver’s window
(3) badly misaligned rear door
(1) and (2) were fixed at a SC visit, which was meant to take 1.5 hours but ended up taking 4 hours. They couldn’t fix (3) during that time, so it’s going back in next month. They’re also going to look at mis-aligned silver trim on the other rear door, and the driver’s door now makes a scraping sound when opened / closed.
My car went to Dartford on Wednesday, I should get it back Tuesday they say. Driver door, frunk lid and boot lid alignment issues. Also some minor paint issues. I've got a S 90D as a loan car - very nice.
SMS communications with Dartford very good, response within 10 mins. Drop off very efficient, they marked the car with wax (?) pen to highlight the issues.
I have paint issues.. Booked the car in, Stockport couldn't fix it (after I'd gone out to them). Crossing my fingers I'm actually going to get a date to fix it and won't end up paying a body shop to do it..