So I know we have a 30 day / 100 mile window to report defects for a service appointment following collection.
I initially logged a service appointment on the app following delivery where we established 3 paint defects and an ugly seal of one side of the headliner to the roof glass, and these were listed on the appointment in the app.
I then today found a load more issues, such as panel gaps, misted and non flush light fittings etc, so went to edit my service apointment via the app. It let me overwrite the previous text entered, and gave me a green tick with "Appointment updated" when pressing confirm.
Problem is, once you come out of the app, and go back in, the text reverts back to the original log so it would appear that I have not "reported" the additonal defects
Anyone else had this issue or successfully updated their service request?
Is there another way to log additional defects, as I don't want to cancel the current appt (1st Nov) and then find I have to waIt even longer, or is this simply user error?
Thanks in advance
I initially logged a service appointment on the app following delivery where we established 3 paint defects and an ugly seal of one side of the headliner to the roof glass, and these were listed on the appointment in the app.
I then today found a load more issues, such as panel gaps, misted and non flush light fittings etc, so went to edit my service apointment via the app. It let me overwrite the previous text entered, and gave me a green tick with "Appointment updated" when pressing confirm.
Problem is, once you come out of the app, and go back in, the text reverts back to the original log so it would appear that I have not "reported" the additonal defects
Anyone else had this issue or successfully updated their service request?
Is there another way to log additional defects, as I don't want to cancel the current appt (1st Nov) and then find I have to waIt even longer, or is this simply user error?
Thanks in advance