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Issues with Gen 3 wall connector install

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I have installed tesla wall connector Gen 3 and all connection for wiring .voltage reading good but when I turned power on light does not come on the white plate, two electrician have checked. is something wrong with the unit? whom do I call for support.
 
I have installed tesla wall connector Gen 3 and all connection for wiring .voltage reading good but when I turned power on light does not come on the white plate, two electrician have checked. is something wrong with the unit? whom do I call for support.

Did any of you attempt to commission the wall connector (connect it to your network, perform setup, etc)?