Hi all. I purchased a Model S in Hong Kong over the past summer and was - and still am - delighted with it. My S has been perfect thus far. With that in mind, I decided to order a Model X for my second home in Vancouver.
P90D Ludicrous, produced in July, VIN 10xxx. I would not say it is an early vehicle, and I did not expect the number of issues I have had with it.
It has been in service for 60 days now since delivery in September. Tesla has had the vehicle for the same amount of time I have had it at this point. Fixes include a replacement dashboard, replacement tailgate, replacement spoiler assembly, realigning both bumpers and FWD (..twice), replacement fog lights, replacement charger assembly, and so on.
I had to drive around for almost a week without functioning front turn signals - until I escalated the issue to the service manager, I was told to simply continue driving my unsafe vehicle until the parts came in.
Every issue was documented and listed to service. Service and service manager has been helpful and are doing their best to get my vehicle fixed - allegedly will be done by end of next week, but that has been the story for each and every of the past four weeks now. Think it is still at the bodyshop. At this point, I think more of my X has been built in Canada than California... haha
The NW US/Western Canada regional manager has been utterly unhelpful at resolving the situation, simply saying service will take care of the issues and that Tesla will not be replacing my vehicle or assisting with trade in. I have even offered to pay the difference and whatever fee they'd like to charge for the 2500 miles on my vehicle to no avail - was simply directed to sales and told to go through the trade in process there like anyone else would.
To make matters even more confusing, when I asked her to help with getting me a value on my vehicle, it took almost 3 weeks and constant prodding before anyone got back to me with a number. I have never before had so much difficulty trying to give a company more of my money...
Unfortunately, we do not have lemon laws in British Columbia. To be clear, I love the Tesla lifestyle, and I do not want to end up with anything other than another Model S or X, despite everything - but I am not willing to take a 20% depreciation hit just to get out of my defective vehicle.
After spending upwards of CDN$200k, I honestly do not feel valued as a customer. Am I being unreasonable in asking Tesla to assist with a buy-back/trade in? The regional manager has made it clear she will not be helping further with seeking a replacement vehicle for me. If anyone could assist with contacts further up in corporate, that would be very helpful.
Apologies for the long post and thank you all for any input.
P90D Ludicrous, produced in July, VIN 10xxx. I would not say it is an early vehicle, and I did not expect the number of issues I have had with it.
It has been in service for 60 days now since delivery in September. Tesla has had the vehicle for the same amount of time I have had it at this point. Fixes include a replacement dashboard, replacement tailgate, replacement spoiler assembly, realigning both bumpers and FWD (..twice), replacement fog lights, replacement charger assembly, and so on.
I had to drive around for almost a week without functioning front turn signals - until I escalated the issue to the service manager, I was told to simply continue driving my unsafe vehicle until the parts came in.
Every issue was documented and listed to service. Service and service manager has been helpful and are doing their best to get my vehicle fixed - allegedly will be done by end of next week, but that has been the story for each and every of the past four weeks now. Think it is still at the bodyshop. At this point, I think more of my X has been built in Canada than California... haha
The NW US/Western Canada regional manager has been utterly unhelpful at resolving the situation, simply saying service will take care of the issues and that Tesla will not be replacing my vehicle or assisting with trade in. I have even offered to pay the difference and whatever fee they'd like to charge for the 2500 miles on my vehicle to no avail - was simply directed to sales and told to go through the trade in process there like anyone else would.
To make matters even more confusing, when I asked her to help with getting me a value on my vehicle, it took almost 3 weeks and constant prodding before anyone got back to me with a number. I have never before had so much difficulty trying to give a company more of my money...
Unfortunately, we do not have lemon laws in British Columbia. To be clear, I love the Tesla lifestyle, and I do not want to end up with anything other than another Model S or X, despite everything - but I am not willing to take a 20% depreciation hit just to get out of my defective vehicle.
After spending upwards of CDN$200k, I honestly do not feel valued as a customer. Am I being unreasonable in asking Tesla to assist with a buy-back/trade in? The regional manager has made it clear she will not be helping further with seeking a replacement vehicle for me. If anyone could assist with contacts further up in corporate, that would be very helpful.
Apologies for the long post and thank you all for any input.
