I received a new car purchase survey from JD Power and it was incredibly painful to complete. Not the amount of time to complete the survey, but it's laser focus on the dealership experience. It really posed a problem on how to approach the answers. Do I consider the stores as dealerships? What about the service center? Lots of focus on dealerships trying to upsell features or various other techniques that just don't happen with the Tesla. Well, the "upselling" happens by the buyer, not the seller with a Tesla. They haven't yet thought through how to handle the Tesla model when asking questions about the new car experience. I'll be shooting them an email with a few thoughts.