"The J.D. Power 2020 Initial Quality Study (IQS), released today, places Tesla at the bottom of its quality rankings. It’s the first time that Tesla was profiled in J.D. Power’s influential study of quality.
It’s widely regarded as the industry benchmark for new-vehicle quality. The key metric is problems experienced for 100 vehicles (PP100). A lower score reflects fewer problems and, therefore, higher quality. Tesla received an initial quality score of 250 PP100 – or 250 problems per 100 vehicles.
Tesla’s quality issues are primarily with cosmetic items, such as paint imperfections, poorly fitting body panels, and squeaks and rattles – rather than core powertrain or infotainment functions."
Tesla ranks lowest on J.D. Power 2020 quality study, 250 problems per 100 cars - Electrek
The good news is that the issues are cosmetic so they don't affect actual driving.
I will say that I have been very happy with my Model 3. Yes, there might be some small cosmetic issues like my charge port is not perfectly flush with the panel. But I don't really care because the car itself is really amazing.
I would also be curious to know if Tesla's Quality issues are different based on model. For example, I would hope that the more expensive model S has less quality issues than the more mass produced Model 3. And it is certainly a bit more understandable that the Model 3 might have more cosmetic issues as Tesla did really mass produce the car pretty fast. Tesla's priority was selling card and making a profit, not in making every single car perfect.
Having said all that, I do think that Tesla should work to improve quality. Sure a lot of Tesla owners might not care because they love the other characteristics of the car but I think improved quality could help in promoting Tesla among the general public. I know there are folks who don't know about Tesla, especially if they are buying a more expensive model, who will want a car that looks perfect and won't like cosmetic problems.
It’s widely regarded as the industry benchmark for new-vehicle quality. The key metric is problems experienced for 100 vehicles (PP100). A lower score reflects fewer problems and, therefore, higher quality. Tesla received an initial quality score of 250 PP100 – or 250 problems per 100 vehicles.
Tesla’s quality issues are primarily with cosmetic items, such as paint imperfections, poorly fitting body panels, and squeaks and rattles – rather than core powertrain or infotainment functions."
Tesla ranks lowest on J.D. Power 2020 quality study, 250 problems per 100 cars - Electrek
The good news is that the issues are cosmetic so they don't affect actual driving.
I will say that I have been very happy with my Model 3. Yes, there might be some small cosmetic issues like my charge port is not perfectly flush with the panel. But I don't really care because the car itself is really amazing.
I would also be curious to know if Tesla's Quality issues are different based on model. For example, I would hope that the more expensive model S has less quality issues than the more mass produced Model 3. And it is certainly a bit more understandable that the Model 3 might have more cosmetic issues as Tesla did really mass produce the car pretty fast. Tesla's priority was selling card and making a profit, not in making every single car perfect.
Having said all that, I do think that Tesla should work to improve quality. Sure a lot of Tesla owners might not care because they love the other characteristics of the car but I think improved quality could help in promoting Tesla among the general public. I know there are folks who don't know about Tesla, especially if they are buying a more expensive model, who will want a car that looks perfect and won't like cosmetic problems.