Kofther
Member
Just received this email...
Frankly we don't know how to start this, as there's been so many cataclysmic delays in processing these hubs. To add insult to injury, we've been unable to accurately foresight the challenges and delays which can and may happen when it comes to supply chains, and logistics, and having enough support to get everything shipped in a coordinated time frame. While COVID has played a massive part in all of our delays and challenges, we failed in not being able to keep up with our previously promised timeframes, and for being overly optimistic we could accomplish quite a lot, in little time.
Here's where we currently and accurately stand:
Recently, we were hit by another delay: customs and quality checks. Due to COVID, the recent presidential elections, and two federal holidays, the customs process delayed our cargo by about three weeks, which put a massive dent into our promised timeframe for deliveries.
One of the containers has been released, and our team will be getting to work on it right after it delivers to begin quality checks, and labelling the orders.
The other container will likely not release for another week, based on how things are moving.
We know many of you have been utterly frustrated at this process. It has absolutely been the most trying for us as well. Both the development aspect, and the supply-aspect was impacted directly by COVID.
Here's where shipments stand:
Order numbers (note: these are not chronological, our system skips numbers)
160000-171980 - the cargo for these will be arriving within 1-2 days, and will take our team 4-5 days to inventory, quality check, and package for you. ETA: shipments begin earliest November 25th, latest November 30th.
171980-180600 - the cargo for these will be arriving in approximately one week, and will take our team 4-5 days to inventory, quality check, and package for you. ETA: shipments begin earliest December 2nd, latest December 7th. If you fall into this category, we will be sending a new email to you by Monday November 23rd to confirm the above with you.
As always, we offer 100% cancellations and refunds for anyone who does not wish to wait for their hubs. Our current response times are 24-72 hours, but we will be working throughout the Thanksgiving holiday period to ensure delivers go smoothly and customer inquiries are responded to. We know many of you have chosen to stick with us, and we hope you
Frankly we don't know how to start this, as there's been so many cataclysmic delays in processing these hubs. To add insult to injury, we've been unable to accurately foresight the challenges and delays which can and may happen when it comes to supply chains, and logistics, and having enough support to get everything shipped in a coordinated time frame. While COVID has played a massive part in all of our delays and challenges, we failed in not being able to keep up with our previously promised timeframes, and for being overly optimistic we could accomplish quite a lot, in little time.
Here's where we currently and accurately stand:
Recently, we were hit by another delay: customs and quality checks. Due to COVID, the recent presidential elections, and two federal holidays, the customs process delayed our cargo by about three weeks, which put a massive dent into our promised timeframe for deliveries.
One of the containers has been released, and our team will be getting to work on it right after it delivers to begin quality checks, and labelling the orders.
The other container will likely not release for another week, based on how things are moving.
We know many of you have been utterly frustrated at this process. It has absolutely been the most trying for us as well. Both the development aspect, and the supply-aspect was impacted directly by COVID.
Here's where shipments stand:
Order numbers (note: these are not chronological, our system skips numbers)
160000-171980 - the cargo for these will be arriving within 1-2 days, and will take our team 4-5 days to inventory, quality check, and package for you. ETA: shipments begin earliest November 25th, latest November 30th.
171980-180600 - the cargo for these will be arriving in approximately one week, and will take our team 4-5 days to inventory, quality check, and package for you. ETA: shipments begin earliest December 2nd, latest December 7th. If you fall into this category, we will be sending a new email to you by Monday November 23rd to confirm the above with you.
As always, we offer 100% cancellations and refunds for anyone who does not wish to wait for their hubs. Our current response times are 24-72 hours, but we will be working throughout the Thanksgiving holiday period to ensure delivers go smoothly and customer inquiries are responded to. We know many of you have chosen to stick with us, and we hope you
