gmtom1
Active Member
In the interest of full disclosure, the daughter of the owner of Jeda wrote me to relate that her dad has been "harassed" by Tesla owners resulting from my posting publicly available information (from CA Sec of State). I'm appalled that anyone here would do anything that would seem to rise to the level of harassment. But I don't consider asking for refunds to be harassment, especially when it takes multiple attempts to get the business' attention.
My response to her:
I posted publicly available information [about Jeda's legal address and ownership] on a Tesla site in response to many complaints of owners relating stories of non-responsiveness, charging for products not shipped for (now) months, and other alleged poor business practices. I posted that information to assist Tesla owners in lawfully resolving issues with your company because several owners did not receive adequate responses in their attempts to communicate with you. I certainly never had any intent that this information would result in your dad or anyone at Jeda being harassed by your customers.
I can't control what people do with that information. But my educated guess is any "harassment" received may be related to the frustration of your customers that Jeda has not been honest with about products that have not shipped.
Again, many owners report receiving emails from Jeda claiming the product will ship the following week, followed by no communication and no product shipped. Then, another cycle of boilerplate emails is sent promising another future date and so forth. This cycle continues to be reported by multiple members of the community, and has continued to this day.
I understand your father runs a small business, and I fully support merchants who find success in niche Tesla-related items. But regardless of any personal or family matters, customers expect to receive the products they've purchased in the timeframe they were promised. Honesty matters, and I don't believe you could, with a straight face, suggest Jeda's updates have been completely honest. I also believe taking payment for products you don't even have to ship is borderline unethical.
Again, I am sorry for any loutish behavior of Tesla owners awaiting your products, but my post of publicly available information and my opinion that your business ethics are poor will stand. I won't re-post the publicly available information in that forum, but I certainly will continue helping Tesla owners trying to get what they paid for. As a former small-business owner myself, I always respected the adage "it takes years to cultivate a loyal customer, but only seconds to lose one."
Your Model Y product may indeed be awesome, but the perception of your business practices seems to be anything but.
Thank you for this. 1000% agree with you. In my experience, people who justify unethical behavior and bad business practices are quick to complain about harrassment. Dish it out but can't take it, and all...
