I think the article was well written.
When trip is 209 miles and car tells it can go 247 miles, average consumer of course thinks he has enough capacity to make the trip.
I would not blame the driver for believing what the car tells to him.
If Tesla wants to sell model E to average consumers, Tesla has to understand this.
I'm driving my friends truck the past week (we might lose my wifes civic). When I filled it up it said I had ~400 miles on the tank. I've driven it about 220 and it is bone dry. It dropped from 60 mile to empty to 7 miles to empty in about 15 miles.
Would you blame me if my fuel gauge is on 'E' and my DTE changed to 7 but still expecting me to go the additional 150+ miles my original estimate gave me?
I understand that seeing 247 and getting 200 is a disconnect, but it isn't any different than ICE cars. The only difference is there normally is a fuel stop every couple of miles. Getting a GOOD charging location is not nearly as easy. Getting A charge spot isn't that hard.