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Got a text from the SC. They will have the car at least until Tuesday. That will be the 15th consecutive day it's been in the shop . . .
They think they have a "lead" on it, but can't say for sure.
While I appreciate that my last service appointment landed over the New Year's Eve holiday, I haven't owned this car for a single month where it hasn't been in the service center (overnight) for something wrong with it.
What does that mean 'they think they have a lead' ?? I would lose my sht if I were given an answer like that.
sorry to hear that this is still going on
Did they have an explanation for why it's happening? I assume that it isn't something simple like a faulty switch, but a software bug, instead.
Did they have an explanation for why it's happening? I assume that it isn't something simple like a faulty switch, but a software bug, instead.
Picked up the car tonight. Service receipt says this is the "only" car Tesla (nationally) has seen that has exhibited this behavior. Based on my car's December faults (noted above), which also required a firmware fix to resolve (which, honestly, I don't know if it's been done or not, but they haven't reoccurred) I am wondering if my car isn't unique in some capacity. All of the cars should be identical, same boards, same programming, etc. And yet Tesla is telling me everything wrong with my car is unique and has to be reprogrammed. This doesn't bode well for post-warranty issues.
I've owned my car 90 days so far, with 22 days in the shop.
My 2nd Model X, named her "Meyers" (prior one was "Eureka") and has been in the shop for over 30 days on one visit for an issue identified in week #3 post-delivery (6/17), still not resolved as the corporate engineers do not yet have a solution for my issue.
I am exhausted just reading your saga, cant keep track of how many times you brought into service for the same reason and still No Joy...
Most state Lemon Laws state 30 days accumulative, or 4 service visits for same issue and still it resolved.
Historically, Tesla would agree to "buy back" such a vehicle to avoid a Lemon Law claim (can;t talk about how I know this), but who knows at this point.
My 2nd Model X, named her "Meyers" (prior one was "Eureka") and has been in the shop for over 30 days on one visit for an issue identified in week #3 post-delivery (6/17), still not resolved as the corporate engineers do not yet have a solution for my issue. They have another 4 months to find one, local SvC won't even allow me to schedule another service visit for this issue, mostly by not returning my phone calls.
An owner in my shoes has a unique perspective of owning a "premium" vehicle, serviced by the manufacturer, and not capable of obtainng a 2nd opinion by a 3rd party.
How lucky is Tesla that you have such tolerance... as mine is simply exhausted, more so after delivery of "Meyers"....
.
For an alternative perspective, you have to look at the car as a supercomputer rather than a traditional car. This introduces experiences that you have never been exposed to in a vehicle. So, your tolerance may differ. I was an Engineering Program Manager at HP for 17 years in their Enterprise Server division as a team member on R&D design teams. I shifted my perspective of my Tesla equivalent to expectations from a computer rather than a ICE vehicle. A majority of the time, firmware updates, reset/restart and at times SC system resets will solve the issues. With critical systems that would pose a safety hazard I am sure are handled differently than secondary systems that are more convenience based. I would treat the GPS/TACC/High beams errors solved with a reset and navigation map update. Of course, if it happens again, you will need to address with your SC as a recurring problem. The doors popping back open seems to be more complex of an issue. My interpretation is that they have identified the problem noting a future firmware fix will address. You will have to gauge with your personal tolerance expectations which can range from 0 tolerance, they need to buy my car back or lemon laws will be initiated, to I'll give them a chance to fix as described with the limitation leaving the auto present off until fixed. Since you have to live with the vehicle, choose your path within your tolerance levels. Sometimes it is better to approach computers as a go forward fix scenario addressing each issue independently.Picked up the car tonight. Service receipt says this is the "only" car Tesla (nationally) has seen that has exhibited this behavior. Based on my car's December faults (noted above), which also required a firmware fix to resolve (which, honestly, I don't know if it's been done or not, but they haven't reoccurred) I am wondering if my car isn't unique in some capacity. All of the cars should be identical, same boards, same programming, etc. And yet Tesla is telling me everything wrong with my car is unique and has to be reprogrammed. This doesn't bode well for post-warranty issues.
I've owned my car 90 days so far, with 22 days in the shop.
In general if one gets a loaner of equivalent (or close enough) trim, does it really matter how long your car is in the SC ? In fact if they have my car for 60 days, and let me drive a nice loaner i really wouldn't care at all.
Just wondering why anybody's car being in the SC is a huge mental stress? it is not like you left your kid in the hostel and you have been given a loaner kid and you are missing yours.
For an alternative perspective, you have to look at the car as a supercomputer rather than a traditional car. This introduces experiences that you have never been exposed to in a vehicle. So, your tolerance may differ. I was an Engineering Program Manager at HP for 17 years in their Enterprise Server division as a team member on R&D design teams. I shifted my perspective of my Tesla equivalent to expectations from a computer rather than a ICE vehicle. A majority of the time, firmware updates, reset/restart and at times SC system resets will solve the issues. With critical systems that would pose a safety hazard I am sure are handled differently than secondary systems that are more convenience based. I would treat the GPS/TACC/High beams errors solved with a reset and navigation map update. Of course, if it happens again, you will need to address with your SC as a recurring problem. The doors popping back open seems to be more complex of an issue. My interpretation is that they have identified the problem noting a future firmware fix will address. You will have to gauge with your personal tolerance expectations which can range from 0 tolerance, they need to buy my car back or lemon laws will be initiated, to I'll give them a chance to fix as described with the limitation leaving the auto present off until fixed. Since you have to live with the vehicle, choose your path within your tolerance levels. Sometimes it is better to approach computers as a go forward fix scenario addressing each issue independently.
In general if one gets a loaner of equivalent (or close enough) trim, does it really matter how long your car is in the SC ? In fact if they have my car for 60 days, and let me drive a nice loaner i really wouldn't care at all.
Just wondering why anybody's car being in the SC is a huge mental stress? it is not like you left your kid in the hostel and you have been given a loaner kid and you are missing yours.