For what it's worth, my July 2017 MX 100D self-presenting door sometimes opens when I walk away. I haven't trained myself to look for it, but a lot of things changed around then. I believe mine is just barely AP 2.5, and I think it just barely got the more efficient motors. That's two hardware changes, fold-flat second row seats may be a third, or they may have been available earlier. Now I'm hoping that a firmware update in June makes my door stay closed, too.
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pdxgibby
Software Engineer
Yes, I've had a mirror replacement on my S for similar issue and the housing remains. Only the motor assembly gets replaced.
Barklikeadog
Active Member
Barklikeadog
Active Member
hill
high fiber member
wow, imagine that. They are writing you custom firmware. (;-)
misery loves company. My wife was bringing her X back last Friday around noon, & 10 or 12 minutes into the drive home, the rear-view camera monitor (supposedly fixed) dropped out again. Supposedly our door repair parts were in, but nothing was noted on the repair invoice, and I was too steamed to notice it when the multi-function display was still showing rear camera display problems. Next appointment is tomorrow.
firmware update? They'd best not try to go there.
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SucreTease
Teslarian
As a software engineer, I can easily imagine a scenario where, when the car were put into reverse, it initiates a command to the unit that controls the mirror tilt, but is put back into drive before the mirror tilt completes, resulting in the command to restore the mirror position getting ignored or lost. The software designer could have easily, reasonably or not, assumed no one would go into reverse for less than 2 or 3 seconds.
Now, as human being who is very detail-oriented and experienced with software and device control, and who has learned that most other people are not nearly so, I can easily imagine a scenario where someone who works in service hearing someone tell them about how "if you go from reverse to drive fast [the mirror] won't go back up" and without understanding the details, parrots that explanation to a customer because, in their own mind, it seems relevant, even if it doesn't fit the context of the customer raising the complaint.
Remember that Tesla, like any other company, is populated by people who have limited understanding (to varying degrees) of all of the issues involved and attempt to explain something that made sense in their own mind, even if it is obviously wrong to anyone who puts thought into it. Even purportedly smart people believe some pretty absurd stuff at times (e.g. moon-landing is a hoax, etc.).
Not everyone is a critical, evidence-based thinker; in fact, so few are that those of us who are often have trouble in general society. I remember meeting with my daughter's teacher during a parent-teacher meeting, I pointed out some error on a sheet presented to me that, at least in my mind, mattered. Her response, delivered in a condescending tone, was, "Oh, you must be an engineer." Catagorizing me as picky, detail-oriented person was her defense against her perceived threat to her sense of self worth for having made a mistake, instead of just saying, "Oh, thank you for bringing that to my attention." Sadly, her response was the rule, rather than the exception.
Barklikeadog
Active Member
hill
high fiber member
They called us & said it was done - & when we got back there, it wasn't ready. So then they said it'd be done by noon Saturday, They never called back Saturday. To be continued.
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dhanson865
Well-Known Member
In a simliar vein another user on this forum said the Nissan leaf capacity warranty kicked in at 70% and I corrected him saying it is actually 66.25% and he and his wife apparently agreed to call me autistic for caring about the number Nissan corporate will actually use to honor a warranty claim. Apparently if you don't round to the next higher 5% like a "normal person" you are "on the spectrum".
Barklikeadog
Active Member
Do you think Tesla is putting the S/X owners on the backburner to take care of the model 3 owners?
hill
high fiber member
AFAICT, everything was done by appointment. That said, we counted > 50 Tesla's, including 3's, in the (Costa Mesa) shop & out front. Mighty mighty busy. she-who-must-be-obeyed is bringing the X home now. She doesn't even bother trying autopilot, after it's really poor start over a yr ago in the S - so we'll be checking that out later.
the best news was - after multiple appeals, they were in fact able to do our performance upgrade, after insisting that it was a no-go, despite taking delivery last April. still waiting for door cinch parts, and 2 new fobs to correct the cars' inability to see either of them on occasion.
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the best news was - after multiple appeals, they were in fact able to do our performance upgrade, after insisting that it was a no-go, despite taking delivery last April. still waiting for door cinch parts, and 2 new fobs to correct the cars' inability to see either of them on occasion.
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And, my X is back in the shop.
After making the appointment to have the non-returning-to-upright-after-reversing driver's side mirror replaced, while on the highway I had the red airbag warning pop up on the display behind the steering wheel.
Dropped the car off today, thinking it would be buttoned up and ready to go by the end of business - but they're keeping it into next week ("at least"). They said they wanted to take their time on the airbag issue.
I head to vacation for Spring Break Sunday - so my X will be there at least 9 more days.
Meanwhile, as noted above, my corporate escalation ended up with a nice call from the assistant service manager. I ended up emailing him asking to discuss an extended warranty. Today is Day 8 with no reply to my initial email or my follow-up email yesterday.
This whole experience is just bizarre.
After making the appointment to have the non-returning-to-upright-after-reversing driver's side mirror replaced, while on the highway I had the red airbag warning pop up on the display behind the steering wheel.
Dropped the car off today, thinking it would be buttoned up and ready to go by the end of business - but they're keeping it into next week ("at least"). They said they wanted to take their time on the airbag issue.
I head to vacation for Spring Break Sunday - so my X will be there at least 9 more days.
Meanwhile, as noted above, my corporate escalation ended up with a nice call from the assistant service manager. I ended up emailing him asking to discuss an extended warranty. Today is Day 8 with no reply to my initial email or my follow-up email yesterday.
This whole experience is just bizarre.
Xtek
Member
If you could keep detailed logs of communication with dates. I'd like to aggregate this information at some point in the future with my experiences and others as well.
Picked up my X again today. It was in the shop 7 days this run.
They replaced by driver's side mirror assembly (it was lowering upon reversing (despite that feature being turned off), and would not return to upright when the vehicle was put into drive).
They also removed and replaced my "pyrotechnic battery switch," which they said was giving me the airbag warning on the dash behind the steering wheel.
On the bright side, I got an email on Mar 28 from the customer escalation specialist saying that the firmware update required for the auto-opening door was due to be available in 2-3 weeks, and not the 8 weeks originally quoted.
So I've got that going for me. /BillMurrayvoice
They replaced by driver's side mirror assembly (it was lowering upon reversing (despite that feature being turned off), and would not return to upright when the vehicle was put into drive).
They also removed and replaced my "pyrotechnic battery switch," which they said was giving me the airbag warning on the dash behind the steering wheel.
On the bright side, I got an email on Mar 28 from the customer escalation specialist saying that the firmware update required for the auto-opening door was due to be available in 2-3 weeks, and not the 8 weeks originally quoted.
So I've got that going for me. /BillMurrayvoice
Rumi11
Member
At least they extended the warranty! I just got my mX and hope i don't have all the issues I have seen on the forums. I would say it is worth it since at least you get a loaner...Hope some of these new updates slow down the issues.
sub
Active Member
Seriously, I get a loaner to put miles on while my car is being worked on. I live almost 2 hours from SC and it bothers me very little to drop my X off. Mine is there for the 3rd time fixing fwd seals and sensors. In the mean time I get to drive a brand new S100D that had 100 miles on it. It seems from reading the forums I should be complaining about this non stop but I've got perspective and better things to do.
Pretty much at my wit's end with this vehicle.
Picked it up yesterday after 7 days in the shop.
Last night, I was driving on the freeway on the way home, going about 55 miles an hour, and the speed icon on the main dash showed the speed limit as 25 miles an hour.
I drove for a couple tenths of a mile and it didn't change. I got off at my exit.
The nav system was fully functioning and accurately showed my position on the highway, but the recognized speed limit didn't change despite being on the freeway.
I was only on the freeway for less than half a mile - and I would really only be concerned about this in an EAP situation - but I still found it odd.
Talked to the SC, who asked me to monitor the drive home tonight.
Unfortunately, tonight was worse. On tonight's approximate three mile drive, the speed limit marker never showed up on the dash at all. It was only when I got into NW Portland that I realized that the nav system was still showing my vehicle parked at work.
It hadn't recognized the vehicle movement in the 12-15 minute, three mile drive from work.
I parked the car for about 5 minutes, and then the Nav knew where I was.
Sent an email in to the SC. We'll see.
Picked it up yesterday after 7 days in the shop.
Last night, I was driving on the freeway on the way home, going about 55 miles an hour, and the speed icon on the main dash showed the speed limit as 25 miles an hour.
I drove for a couple tenths of a mile and it didn't change. I got off at my exit.
The nav system was fully functioning and accurately showed my position on the highway, but the recognized speed limit didn't change despite being on the freeway.
I was only on the freeway for less than half a mile - and I would really only be concerned about this in an EAP situation - but I still found it odd.
Talked to the SC, who asked me to monitor the drive home tonight.
Unfortunately, tonight was worse. On tonight's approximate three mile drive, the speed limit marker never showed up on the dash at all. It was only when I got into NW Portland that I realized that the nav system was still showing my vehicle parked at work.
It hadn't recognized the vehicle movement in the 12-15 minute, three mile drive from work.
I parked the car for about 5 minutes, and then the Nav knew where I was.
Sent an email in to the SC. We'll see.
Once again, I share your pain, my navigation screen has been locking up on occasion since I got my vehicle in late September. The first time it happened, the navigation screen locked up while I was driving. Every time since then, it has shown me sitting where the drive started for the entirety of the drive. When this happens, it still shows me sitting in that location until the vehicle starts moving in my next drive. Service center hasn't been able to resolve this so far. They were hoping it was resolved with the replacement of a faulty DASECU(?), but those faults showed back up, and then those faults were supposed to be prevented with the firmware installed the night after the second-to-last occurrence (2018.10.4), but the lockup occurred again ten days later (I haven't gotten feedback from logs on that yet).
Your concerns with EAP (even TACC) may be valid or may already be dealt with to some degree. More specifically, the first time I had the navigation lock up, I was able to use cruise & auto-steer, and that may have been due to the GPS locking up while I was moving or the version I was on. The next few times it locked up, I couldn't use cruise control while it was locked up and the logs showed I couldn't use cruise control because I was going 0 MPH. I was able to use cruise control and auto-steer on the most recent lockup, which is why I think it may be addressed to some degree. However, I have also been unable to use cruise control when navigation wasn't locked up on this latest version, but that was yesterday (so I haven't gotten feedback from logs on it yet, either).
Until recently, these issues were so intermingled I wasn't sure they were separate, but at this point, it is possible that the DASECU(?) replacement was supposed to resolve the auto-steer issue and the navigation lockup hasn't even been diagnosed at all yet.
Your concerns with EAP (even TACC) may be valid or may already be dealt with to some degree. More specifically, the first time I had the navigation lock up, I was able to use cruise & auto-steer, and that may have been due to the GPS locking up while I was moving or the version I was on. The next few times it locked up, I couldn't use cruise control while it was locked up and the logs showed I couldn't use cruise control because I was going 0 MPH. I was able to use cruise control and auto-steer on the most recent lockup, which is why I think it may be addressed to some degree. However, I have also been unable to use cruise control when navigation wasn't locked up on this latest version, but that was yesterday (so I haven't gotten feedback from logs on it yet, either).
Until recently, these issues were so intermingled I wasn't sure they were separate, but at this point, it is possible that the DASECU(?) replacement was supposed to resolve the auto-steer issue and the navigation lockup hasn't even been diagnosed at all yet.
The hilarity continues:
My Home Link did not function when I left the garage this morning. Additionally, the speed limit indicator did not come on. Both are unusual - although the Home Link failure occurs about once every two weeks normally. So I was not worried about that.
(Meanwhile, the Nav appeared to show an accurate depiction of my position and moved with the car as I drove.)
TACC availability did come on, but - of great concern to me - it showed the max speed available as double the actual speed limit where it became available.
It showed 44 mph as the max speed for the 20 mph road. (I have the TACC limit set at 4 mph over the speed limit.) Had I activated TACC, it would have taken me to twice the speed limit (plus 4 mph).
The speed limit display function did come on about 3 minutes after I left the house. It ultimately showed a 35 mph limit, again on a 20 mph road, however.
I drove a short ways to drop my dog off, and only had one further speed limit indicator issue after that - the TACC showed a limit of 34 while the speed limit display showed 30 on a stretch of street marked as 25. (It was funny to me that I could literally see the 25 mph speed sign out of my windshield while the dash was showing something else.)
I have no idea if this is a GPS issue, or something else.
My Home Link did not function when I left the garage this morning. Additionally, the speed limit indicator did not come on. Both are unusual - although the Home Link failure occurs about once every two weeks normally. So I was not worried about that.
(Meanwhile, the Nav appeared to show an accurate depiction of my position and moved with the car as I drove.)
TACC availability did come on, but - of great concern to me - it showed the max speed available as double the actual speed limit where it became available.
It showed 44 mph as the max speed for the 20 mph road. (I have the TACC limit set at 4 mph over the speed limit.) Had I activated TACC, it would have taken me to twice the speed limit (plus 4 mph).
The speed limit display function did come on about 3 minutes after I left the house. It ultimately showed a 35 mph limit, again on a 20 mph road, however.
I drove a short ways to drop my dog off, and only had one further speed limit indicator issue after that - the TACC showed a limit of 34 while the speed limit display showed 30 on a stretch of street marked as 25. (It was funny to me that I could literally see the 25 mph speed sign out of my windshield while the dash was showing something else.)
I have no idea if this is a GPS issue, or something else.
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