I know we've seen a lot of horror stories for service, but I wanted to share a good one that I just had.
Last night at 8pm I set out on a 250mi drive, for the holiday weekend here in the US. As I was leaving, I got the alert below that my low voltage battery needed to be replaced and I should schedule service. Because I'm traveling this week, and again next week, I was a bit nervous about delaying. So I opened the Tesla app on my phone, went to schedule service, and in the area to select the category of concern, there was something like "Recent Alerts (1)". So I chose that, and it showed the alert, which I confirmed, and it created a service request with the info from the alert in it. When it got to asking my address, I put in my destination address (which was 250 miles away). It came up and said mobile service was available the next morning (today) from 7:30am-1:30pm. Luckily that was a good time for me, so I confirmed the appointment.
The tech showed up at 11:12am, replaced the battery in 25 minutes, and all is good
BTW, that's the first time the low voltage battery was replaced. Got my car in Dec 2016, currently 75k miles.
Last night at 8pm I set out on a 250mi drive, for the holiday weekend here in the US. As I was leaving, I got the alert below that my low voltage battery needed to be replaced and I should schedule service. Because I'm traveling this week, and again next week, I was a bit nervous about delaying. So I opened the Tesla app on my phone, went to schedule service, and in the area to select the category of concern, there was something like "Recent Alerts (1)". So I chose that, and it showed the alert, which I confirmed, and it created a service request with the info from the alert in it. When it got to asking my address, I put in my destination address (which was 250 miles away). It came up and said mobile service was available the next morning (today) from 7:30am-1:30pm. Luckily that was a good time for me, so I confirmed the appointment.
The tech showed up at 11:12am, replaced the battery in 25 minutes, and all is good
BTW, that's the first time the low voltage battery was replaced. Got my car in Dec 2016, currently 75k miles.
