I left this feedback via the form in my tesla.com account:
First, let me give massive kudos to the Watertown, MA service center for doing an excellent job servicing my car during a time when I've been reading up a lot about diminishing customer satisfaction around Tesla service. Everyone treated me courteously and addressed all my concerns seriously, no matter how trivial they may have been.
One of my issues was a very annoying tapping sound coming from the rear of the car. The service tech sat with me on a drive to diagnose the issue. His initial hunch turned out to be the correct one and he fixed it. The tapping is gone.
The main reason I'm leaving feedback is that I wanted to share that after the fix, there was such a HUGE change in my perception of my car. Every day, I had to be reminded that my early-VIN build was less than ideal, be that a tap or a creak in the cabin. While something like that is so minor compared to, say, a failure of the 12V system or a drivetrain motor gone bad, never underestimate the owner's emotional experience with the car. My car is silent again and it feels like a brand new car. I had a huge smile on my face during the drive home.
I work in the field of Technical Support where we triage issues by severity and customer priority. These cosmetic issues, while low in severity, are often high priority for the customer. It takes courage to prioritize issues like this, but I believe it's completely worth it, because you've earned yourself a brand promoter.
Thanks for hearing me out! Good luck with your company mission!