Just saw Tesla roadside roll up to black MS in our VISA parking lot...

[Shaggy]

I thought I read that there was no Ranger service anymore. Is this something else? We are within 10 miles of the Austin service center here...

 

[msnow]

I thought I read that there was no Ranger service anymore. Is this something else? We are within 10 miles of the Austin service center here...

There are people grandfathered in.

 

[jcoverton]

Tesla recently sent me an email announcing Ranger service within 50 miles of Virginia Beach and Richmond. The nearest service center is 200 miles from Virginia Beach.

 

[cpa]

Tesla has Ranger Service in Fresno for transport to the Seaside/Monterey Service Center, about 150 miles away. According to the Ranger, Tesla has established a "Service Center" in Fresno, even though there is no permanent building. Our Ranger is resident, so he can come to the car to do minor fixes, or attach the trailer to haul our cars to Seaside where he will work on them there. He said we have about 110 Teslas in and about town, but the exact timing of opening a brick-and-mortar Service Center is yet to be determined.

I had to have my battery heater replaced two weeks ago, and voila! he showed up and took it away to Seaside, returning the next day. No charge as it was a warranty item.

 

[markb1]

Probably just undrivable. Then it's roadside assistance, not ranger service.

 

[kendallpb]

Also, I'm guessing warranty issues - at least, Tesla-initiated ones - don't count as Ranger service. Maybe it was something like that.

I say this because Tesla contacted me about some battery thing they want to do to my car (no clue what it is, really) that requires my car have 30% charge or less. They offered to pick up my car and drop off a loaner; I was surprised. I do have to pick it up at the Service Center the next day (they weren't sure they'd have someone available to swap the car back), which I was fine with.

ETA: To clarify, my car is fine (totally drivable); they contacted me out of the blue.

 

[pilotSteve]

Also, I'm guessing warranty issues - at least, Tesla-initiated ones - don't count as Ranger service. Maybe it was something like that.

I say this because Tesla contacted me about some battery thing they want to do to my car (no clue what it is, really) that requires my car have 30% charge or less. They offered to pick up my car and drop off a loaner; I was surprised. I do have to pick it up at the Service Center the next day (they weren't sure they'd have someone available to swap the car back), which I was fine with.

ETA: To clarify, my car is fine (totally drivable); they contacted me out of the blue.

Tesla service is doing this for my car (Sig S85, VIN 009xx). They proactively called, arranged a loaner P85D for the day while they swapped my battery for a loaner sent from Freemont. Said I'd get my upgraded battery in 4-6 weeks, meantime enjoy driving all I want on their loaner battery.

Excellent proactive service that I only experience from Tesla. Wow.

 

[kendallpb]

Tesla service is doing this for my car (Sig S85, VIN 009xx). They proactively called, arranged a loaner P85D for the day while they swapped my battery for a loaner sent from Freemont. Said I'd get my upgraded battery in 4-6 weeks, meantime enjoy driving all I want on their loaner battery.

Excellent proactive service that I only experience from Tesla. Wow.

Cool - is this a warranty thing, then, or are you buying a battery upgrade?

 

[TexasEV]

Cool - is this a warranty thing, then, or are you buying a battery upgrade?

Tesla does not sell battery upgrades, other than the one to that annoying blogger a few years ago.

 

[GasKilla]

Tesla does not sell battery upgrades, other than the one to that annoying blogger a few years ago.

How do you know with certainty that no battery upgrades are available? 10 years from now I might want one.

 

[Kandiru]

In TX they will bend over backwards just to look good, the battle against Big Oil is raging on.