Hi everyone,
After designing my own brand new 90D Model X in the Design Studio on June 3rd, I took delivery of my new car (and first Tesla) yesterday evening here in San Diego. Unfortunately, while my Model X itself does have the 17.24.28 update, the experience during and, especially, following delivery was anything but silky smooth. Greg and Kiley, my Delivery Specialists, were great. That's not where the problems lied...
It all started fairly innocently early on during the delivery process when Greg folded down one of the 3rd row seats but couldn't get it to come back up (does Tesla make Viagra for their interior seating?). Μultiple service technicians attempted to fix the seat over the course of the next hour but to no avail. As such, they had to create a "Due Bill" for me so that I could bring the car back later and have them take a deeper dive into what is wrong with the seat. And, there I was, with my Delivery Checklist (from this forum--thank you everyone) thinking that the build quality must have gotten better by now and I didn't really need the list. Suffice it to say that, while I did not have time during my delivery yesterday to go through the entire checklist, you can bet that I will once I get my car back (yes, more on the end of that statement in a moment!)
Right after I signed my Due Bill, my husband very astutely notices that the window seal on the driver's door was broken. So, out came the Due Bill again to be amended...
All of this, however, pales in comparison to the penultimate of the evening... I proceeded to drive my car home (a distance of approximately 20 miles). When I was just about a quarter of mile from reaching home, I made a left-hand turn on a protected green. As I made the turn, my car went rumbly-rumbly and all of us in the car went gaspy-gaspy (yes, I am quite the fan of the Herbert that is Mel from Talking Tesla). My friend sitting next to me said that he thought that what we just experienced was Tesla's version of traction control engaging. Interesting thought, though, it was much stronger than any traction control I had ever experienced. After driving another 500 feet, the car went rumbly-rumbly once more and I proceeded to pull into a parking lot. As I pulled into the parking lot, the instrument display started flashing all sorts of messages and making all sorts of warning klaxons. I felt like I was on the bridge of the Enterprise following a surprise attack from the Borg. I then received a message that the front motor had stopped functioning. Silly me, with a "D" car, I thought that the car would be able to continue to limp along but, no, the rear motor wouldn't turn at all either. So, there I was, in the roadway of a busy shopping center, right at a 4-way stop, I was stuckity-stuckity. A call to Tesla Roadside Assistance and about 45 minutes later, there I was watching my gorgeous new car get towed away from me just a couple of hours after I first got to lay eyes on her. I had no idea that this new girl would be such a tease...
So, I eagerly await the call from my Service Advisor today letting me know how things are going and when I am going to get my baby back.
While I am taking all of this in stride, I can't help but wonder, after spending ~$120k (my car is loaded with all options that a 90D could have) on this vehicle and having the experience described above, that Tesla owes me something. I think I am going to demand a full set (and I do mean FULL) of All-Weather floor mats given all of the above. I think that is a very small price for Tesla to pay for what I went through.
Your thoughts?
-Andrew
After designing my own brand new 90D Model X in the Design Studio on June 3rd, I took delivery of my new car (and first Tesla) yesterday evening here in San Diego. Unfortunately, while my Model X itself does have the 17.24.28 update, the experience during and, especially, following delivery was anything but silky smooth. Greg and Kiley, my Delivery Specialists, were great. That's not where the problems lied...
It all started fairly innocently early on during the delivery process when Greg folded down one of the 3rd row seats but couldn't get it to come back up (does Tesla make Viagra for their interior seating?). Μultiple service technicians attempted to fix the seat over the course of the next hour but to no avail. As such, they had to create a "Due Bill" for me so that I could bring the car back later and have them take a deeper dive into what is wrong with the seat. And, there I was, with my Delivery Checklist (from this forum--thank you everyone) thinking that the build quality must have gotten better by now and I didn't really need the list. Suffice it to say that, while I did not have time during my delivery yesterday to go through the entire checklist, you can bet that I will once I get my car back (yes, more on the end of that statement in a moment!)
Right after I signed my Due Bill, my husband very astutely notices that the window seal on the driver's door was broken. So, out came the Due Bill again to be amended...
All of this, however, pales in comparison to the penultimate of the evening... I proceeded to drive my car home (a distance of approximately 20 miles). When I was just about a quarter of mile from reaching home, I made a left-hand turn on a protected green. As I made the turn, my car went rumbly-rumbly and all of us in the car went gaspy-gaspy (yes, I am quite the fan of the Herbert that is Mel from Talking Tesla). My friend sitting next to me said that he thought that what we just experienced was Tesla's version of traction control engaging. Interesting thought, though, it was much stronger than any traction control I had ever experienced. After driving another 500 feet, the car went rumbly-rumbly once more and I proceeded to pull into a parking lot. As I pulled into the parking lot, the instrument display started flashing all sorts of messages and making all sorts of warning klaxons. I felt like I was on the bridge of the Enterprise following a surprise attack from the Borg. I then received a message that the front motor had stopped functioning. Silly me, with a "D" car, I thought that the car would be able to continue to limp along but, no, the rear motor wouldn't turn at all either. So, there I was, in the roadway of a busy shopping center, right at a 4-way stop, I was stuckity-stuckity. A call to Tesla Roadside Assistance and about 45 minutes later, there I was watching my gorgeous new car get towed away from me just a couple of hours after I first got to lay eyes on her. I had no idea that this new girl would be such a tease...
So, I eagerly await the call from my Service Advisor today letting me know how things are going and when I am going to get my baby back.
While I am taking all of this in stride, I can't help but wonder, after spending ~$120k (my car is loaded with all options that a 90D could have) on this vehicle and having the experience described above, that Tesla owes me something. I think I am going to demand a full set (and I do mean FULL) of All-Weather floor mats given all of the above. I think that is a very small price for Tesla to pay for what I went through.
Your thoughts?
-Andrew
