TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
Start a Discussionhttps://teslamotorsclub.com/tmc/tags/

Just took delivery of my new Model X 90D - Not At All Silky Smooth...

Discussion in 'Model X' started by dreamwave6, Jun 27, 2017.

Tags:
  1. dreamwave6

    dreamwave6 Member

    Joined:
    Jun 7, 2017
    Messages:
    98
    Location:
    San Diego, CA
    Hi everyone,

    After designing my own brand new 90D Model X in the Design Studio on June 3rd, I took delivery of my new car (and first Tesla) yesterday evening here in San Diego. Unfortunately, while my Model X itself does have the 17.24.28 update, the experience during and, especially, following delivery was anything but silky smooth. Greg and Kiley, my Delivery Specialists, were great. That's not where the problems lied...

    It all started fairly innocently early on during the delivery process when Greg folded down one of the 3rd row seats but couldn't get it to come back up (does Tesla make Viagra for their interior seating?). Μultiple service technicians attempted to fix the seat over the course of the next hour but to no avail. As such, they had to create a "Due Bill" for me so that I could bring the car back later and have them take a deeper dive into what is wrong with the seat. And, there I was, with my Delivery Checklist (from this forum--thank you everyone) thinking that the build quality must have gotten better by now and I didn't really need the list. Suffice it to say that, while I did not have time during my delivery yesterday to go through the entire checklist, you can bet that I will once I get my car back (yes, more on the end of that statement in a moment!)

    Right after I signed my Due Bill, my husband very astutely notices that the window seal on the driver's door was broken. So, out came the Due Bill again to be amended...

    All of this, however, pales in comparison to the penultimate of the evening... I proceeded to drive my car home (a distance of approximately 20 miles). When I was just about a quarter of mile from reaching home, I made a left-hand turn on a protected green. As I made the turn, my car went rumbly-rumbly and all of us in the car went gaspy-gaspy (yes, I am quite the fan of the Herbert that is Mel from Talking Tesla). My friend sitting next to me said that he thought that what we just experienced was Tesla's version of traction control engaging. Interesting thought, though, it was much stronger than any traction control I had ever experienced. After driving another 500 feet, the car went rumbly-rumbly once more and I proceeded to pull into a parking lot. As I pulled into the parking lot, the instrument display started flashing all sorts of messages and making all sorts of warning klaxons. I felt like I was on the bridge of the Enterprise following a surprise attack from the Borg. I then received a message that the front motor had stopped functioning. Silly me, with a "D" car, I thought that the car would be able to continue to limp along but, no, the rear motor wouldn't turn at all either. So, there I was, in the roadway of a busy shopping center, right at a 4-way stop, I was stuckity-stuckity. A call to Tesla Roadside Assistance and about 45 minutes later, there I was watching my gorgeous new car get towed away from me just a couple of hours after I first got to lay eyes on her. I had no idea that this new girl would be such a tease...

    So, I eagerly await the call from my Service Advisor today letting me know how things are going and when I am going to get my baby back.

    While I am taking all of this in stride, I can't help but wonder, after spending ~$120k (my car is loaded with all options that a 90D could have) on this vehicle and having the experience described above, that Tesla owes me something. I think I am going to demand a full set (and I do mean FULL) of All-Weather floor mats given all of the above. I think that is a very small price for Tesla to pay for what I went through.

    Your thoughts?

    -Andrew
     
    • Informative x 2
    • Like x 2
  2. ShadowR55

    ShadowR55 Member

    Joined:
    Jul 1, 2016
    Messages:
    159
    Location:
    Florida
    I think that's fair but I doubt Tesla will give you anything. I'm sure Mercedes, Lexus and pretty much every other car brand would do it to make sure you were satisfied.
     
    • Informative x 1
  3. JoeZ

    JoeZ Member

    Joined:
    Mar 9, 2017
    Messages:
    83
    Location:
    Irvine
    My 100d was delivered 2 months ago, and I visited service center 5 times during the first month of the ownership because my AP was broken. From my experience I don't think they will give you anything..And why 90d not 100d? Only couple thousands more, you get more range and more resell value.
     
  4. dreamwave6

    dreamwave6 Member

    Joined:
    Jun 7, 2017
    Messages:
    98
    Location:
    San Diego, CA
    Hmmm...why would you say that Tesla will likely not give me anything? If they choose to not offer me anything, they have no idea the situation they will be creating. I am a person of strong principles who also has spent the past two decades working full-time in various areas centered around customer service. I have been doing tremendous evangelizing for the Tesla brand now for months. Tesla does not want to mess with me. I am not the typical lazy American who just lets things slide...

    -Andrew
     
  5. dreamwave6

    dreamwave6 Member

    Joined:
    Jun 7, 2017
    Messages:
    98
    Location:
    San Diego, CA
    I chose 90D over 100D because it was the sweet spot in terms of price vs. performance (i.e. range). I don't care about resell value because this is a lease.
     
  6. ckwong

    ckwong Member

    Joined:
    Mar 15, 2017
    Messages:
    191
    Location:
    Northern NJ
    I agree with ShadowR55, Tesla will not give anything away. I've read multiple stories in this forum people having problems on their brand new car and Tesla doesn't even want give away a T-shirt! After spending $120K on a car all I got was 2 Tesla pens...
     
  7. rjdoc74

    rjdoc74 Member

    Joined:
    Feb 27, 2014
    Messages:
    378
    Location:
    LA, CA
    Welcome to Tesla ownership Andrew. You will love this car, but you WILL have many many "I can't believe I bought a $120k car and they are doing/not doing X" moments.

    I've owned a MX for 4 months now and my experience had me go up to North America head of sales for certain issues. Trust me, they won't give you anything. And, don't try tweeting Elon as many in this forum would recommend. He is busy with model 3 roll out.
     
    • Love x 1
  8. dreamwave6

    dreamwave6 Member

    Joined:
    Jun 7, 2017
    Messages:
    98
    Location:
    San Diego, CA
    Thanks RJDOC. I hear what all of you are saying but, nonetheless, I can't help but try. That's how i roll...

    -Andrew
     
  9. rjdoc74

    rjdoc74 Member

    Joined:
    Feb 27, 2014
    Messages:
    378
    Location:
    LA, CA
    I get so pissed seeing post like yours. We are up to 50xxx VIN now and they STILL delivery unfinished cars.
     
    • Like x 4
  10. AnxietyRanger

    AnxietyRanger Well-Known Member

    Joined:
    Aug 22, 2014
    Messages:
    7,468
    Location:
    EU
    End of quarter rush! Better deliver anything and fix later... quarter after quarter they are in this infinite loop...

    Sorry to hear about it, @dreamwave6.

    I agree with others Tesla does not have the normal level of customer service or courtesy, so don't expect any goodies to make it right. They are rare, because Tesla is very bureaucratic about stuff like that. What you might get more easily is a waiver/voucher towards some future annual service or the like.
     
    • Like x 2
    • Helpful x 1
  11. gabeincal

    gabeincal Enjoying Napa life the electric way

    Joined:
    Jul 5, 2016
    Messages:
    520
    Location:
    Napa, CA, USA
    Sad to hear about your experience. Not the first one though... And Tesla will give you plenty. How do I know? Because I had similar problems and I've been given and given. To the OP: message me directly and I let you know what I got :)
     
  12. rjdoc74

    rjdoc74 Member

    Joined:
    Feb 27, 2014
    Messages:
    378
    Location:
    LA, CA
    Why don't you post here what you got? We all want to know what tesla "gives and gives". I got diddly squat so far.
     
  13. Rockster

    Rockster Active Member

    Joined:
    Oct 22, 2013
    Messages:
    1,145
    Location:
    McKinney, TX
    I'm so sorry to hear about your new ownership woes. That's maddening, I'm sure. I must say, however, that I very much appreciate any Star Trek references that folks manage to include in their narratives!
     
  14. Peteybabes

    Peteybabes redneck drivin' a tesla...

    Joined:
    Apr 8, 2016
    Messages:
    807
    Location:
    'murica
    i was told that when you get a new car you get up to 3 shirts from the store, (which i did) and i've also got free upgraded FWD switches and unbelievable service so far. (my car is a leased demo model too)

    they may give floor mats away, but they are very expensive so it might be asking a bit much...
     
  15. ckwong

    ckwong Member

    Joined:
    Mar 15, 2017
    Messages:
    191
    Location:
    Northern NJ
    They used to give swag bags but Tesla stopped that a few weeks or months before my delivery (June 2017).
     
  16. Peteybabes

    Peteybabes redneck drivin' a tesla...

    Joined:
    Apr 8, 2016
    Messages:
    807
    Location:
    'murica
    i picked my up in May...got the swag bag as well with umbrella and coffee cup.
     
    • Like x 1
  17. oktane

    oktane Active Member

    Joined:
    Oct 25, 2016
    Messages:
    1,427
    Location:
    USA
    My experience - salesmen are very nice but they can only do so much. They are not empowered to really help. The store managers can do more, but still are powerless. Sorry about your experience. Mine was also very poor with many defects in the car upon delivery, none of which really could be corrected. I accepted it for what it is, a poorly made yet novel disposable car. I'm going to drive the crap out of it and then dump it when the next good car comes out.
     
  18. boelkers

    boelkers Member

    Joined:
    May 30, 2017
    Messages:
    66
    Location:
    Minnesota
    Picked mine up yesterday and no swag bag. Going to contact my delivery specialist and see whats up with that. Mine came with the tow package but the hitch mount was not in the car. I had to bring that up for them to notice. You'd think they would go through their own checklist to make sure the car has all its items included. This is my first Tesla and we took just over 2 hours for the delivery. They were pushing to get me out at the end. Wife and I just kept asking questions and getting more comfortable with the car before I took it out the door.
     
  19. Peteybabes

    Peteybabes redneck drivin' a tesla...

    Joined:
    Apr 8, 2016
    Messages:
    807
    Location:
    'murica
    my paperwork process was like 2-3 signatures and about 5 minutes of my time. :)

    i already knew more about my car than the delivery specialist and he knew it. i asked like 1 or 2 questions and left.
     
    • Like x 2
  20. BestRadar

    BestRadar Member

    Joined:
    Nov 14, 2013
    Messages:
    420
    Location:
    NJ
    We always see many issues with deliveries at the end of the quarter from the rush to get units out in time for the quarterly numbers.
     

Share This Page