Just took delivery of "non-refurbished" CPO

[Super_Popular]

This is why I posted this car, because I have seen it and it's good to go!

2014 P85D CPO REFURBISHED!

 

[davidc18]

Sorry this happened to you. I hope you keep the pressure on them to undo the sale.

 

[DarrinV]

Thought I would share my story since I am likely one of the first people to take delivery of a non-refurbished CPO car.

About a week ago when it seemed like several hundred cars were added to the CPO site, I made a reservation on a CPO car with higher miles that seemed like it was well priced. Not as good as some of the deals some of the people here seem to have found apparently though. I think if you have the proper expectations, you'll be very happy with the process, but don't expect a pristine and perfect car.

The car was located in Bellevue, WA, which is close enough that I would not need to have it delivered, and would save the many weeks others seemed to have to deal with. After uploading the documents they needed, I received an email from the Tesla rep who later that day sent me photos. The photo resolution wasn't great, so it wasn't all that useful realistically. The car came with a clean carfax (they told me that they don't CPO the non-clean carfax cars generally).

Anyway, less than a week later the car is ready to be delivered- maybe less but that was the first appointment. Very happy the whole process is so quick. So I picked up my car within a week of reserving, likely because it was local and because they don't refurb it much is my guess. At the delivery the rep told me that they had been spending $7000-$10,000 refurbishing each car, and Tesla couldn't keep up with the volume, was sending them out to be repaired, and couldn't turn the cars around fast enough the way they were doing it so they are now doing it this way. The car wasn't pristine as the previous CPO program would have, but still better than the regular used car treatment.

There were two dings on the hood, a scrape on the side fender that probably bothers me the most that wasn't really repaired, and a small gouge in the leather in the back seat. The car was cleaned, but there was definitely some grit in the side rails of what the center console would ordinarily be. Curious whether they were unable to vacuum the grit out or didn't try to. There were little leaf bits under the hatch, so the car was more cleaned than detailed. The door sills weren't even wiped down, which in reality would not take much time for them (or me) to do so I feel like it's the kind of thing that should not be overlooked, but I can spend the 10 minutes to do it myself. It's just indicative that the car wasn't carefully detailed Not sure if the paint was corrected as I'd expect much more paint damage for a car this old with so many miles, but there were spots missed if it was polished where I can see swirls and light scratches. The charging cables also seem used. From a few feet away, it's still a gorgeous vehicle. I'm hoping I can get the dings removed cheaply and maybe the side scrape repainted. If it were on my existing car, I'd likely ignore it but on something you just purchased, it would be nice to feel new for a while.

The tires appear to be brand new, and the wheels are also flawless. All the carpet floor mats are also brand new, likely in the frunk, as well as the carpet in the center console space. The hatch cover also appears to be new. The steering wheel actually feels new as opposed to something that has been handled for many years, which really surprised me the most. The rep said that they would NOT fix anything purely cosmetic like paint chips, but they did offer to replace a tail light that had water inside and a molding that was just barely coming off.

While I could have been happier, I was still very happy with the car at the price I paid, and wouldn't hesitate to still recommend the CPO program. The people I dealt with were all very pleasant and responsive. If it were a new car, obviously the expectations would be higher, but as a CPO it's in much better shape than you'd expect a car with that many miles to be. I'm also sure I couldn't find a used car and bring it to this condition for less money. I'd assume if I had bought used from a third party, they wouldn't even know if the car was working properly mechanically. If you are looking for perfection like I had heard the cars were before, you will likely be disappointed though.

If you're looking for someone to fix the scrapes and dings, I would highly recommend John Devine at CARS of Bellevue. I managed to ding our Model S within 24 hours of taking delivery. John was highly recommended by Accutint in Bellevue who did our XPEL and Opticoat. His pricing is very reasonable, does great work, and works Tesla vehicles often.

 

[cwerdna]

Interesting that you consider salary, housing, and cars as similar discussions. I disagree. Your house cost is public information in my state, with a searchable database and clickable map even.

Yep. I can look up what a house previously sold for (in most cases) via zillow.com. I can also get a rough estimate of a given house's value and see what comparable houses in the area recently sold for.

 

[abasile]

They said it needs a new tire pressure sensor. And a new drive unit. I asked for a refund. They said no. Now I am battling to get them to repair the dent. Samanthajoy says no and offered one year of free service.

I would expect the tire pressure sensor and drive unit to be covered under warranty. With respect to the nondisclosed dent, hopefully you can get Tesla to make things right, to your satisfaction. Of course it would have been better to have not finalized the transaction before fully inspecting the car for that sort of damage, but that’s water under the bridge.

 

[Benjamin4stack]

DarrinV, thanks for sharing your experience with John Divine with everyone. Seems like many places won't work on Teslas. I plan to visit him for an estimate this week.
Abasile - you are correct, tire pressure sensor and drive unit are both covered under warranty. Not what I expected to deal with on day one, but definitely glad they both will be covered. Indeed I should have given the car a good look over. Next time I will for sure. I must say Samanthajoy has been very responsive and doing everything in her power to provide excellent customer service through the entire process.

 

[bluhorshue]

DarrinV, thanks for the referral. I was probably visiting Peterson Dent Repair just before I saw this, but was quite pleased. Here is the video of Garth Peterson fixing my dent. I was quite pleased with the results, and his prices seem fair. He spent more than 2.5 hours tackling my hood dings. Its long, so you might want to just look at the beginning and ending. Since the Teslas are aluminum, I'd make sure you find someone that is comfortable working with aluminum.

Benjamin4- From what I saw of my dent repair, I can tell you that a dent that close to the edge is going to be a lot more difficult to fix than mine was.

 

[Benjamin4stack]

bluehorshue - you are correct. Garth said he could fix my dent based on pictures I sent him so I made the drive up to Everett yesterday evening. He worked on it for about an hour and a half but couldn't get it out. It cost me $150 instead of the quoted $350 but the dent is still there and now I'll need to pay $500 to replace the clear hood film he removed! That being said, Tesla is telling me they will fix it. Stay tuned.

 

[banned-66611]

This thread is terrifying. 1
$10k to get cars in acceptable shape, broken drive units on supposedly mechanically checked vehicles, undisclosed but very obvious and expensive dents...

 

[xyeahtony]

Not comfortable sharing things like car price, that's like asking someone how much they get paid or their house costs. It was less than half original sticker (though high miles), which I haven't seen a lot of lately.

You think they were asking for a social security number or something. Funny you mention house prices, since they are typically public record.

That's what I love about Tesla. The prices are the same for every single new vehicle. CPO/Used/Inventory may vary but for the most part all of us paid the same price for our new cars.

 

[Fur Face]

Thought I would share my story since I am likely one of the first people to take delivery of a non-refurbished CPO car.

About a week ago when it seemed like several hundred cars were added to the CPO site, I made a reservation on a CPO car with higher miles that seemed like it was well priced. Not as good as some of the deals some of the people here seem to have found apparently though. I think if you have the proper expectations, you'll be very happy with the process, but don't expect a pristine and perfect car.

The car was located in Bellevue, WA, which is close enough that I would not need to have it delivered, and would save the many weeks others seemed to have to deal with. After uploading the documents they needed, I received an email from the Tesla rep who later that day sent me photos. The photo resolution wasn't great, so it wasn't all that useful realistically. The car came with a clean carfax (they told me that they don't CPO the non-clean carfax cars generally).

Anyway, less than a week later the car is ready to be delivered- maybe less but that was the first appointment. Very happy the whole process is so quick. So I picked up my car within a week of reserving, likely because it was local and because they don't refurb it much is my guess. At the delivery the rep told me that they had been spending $7000-$10,000 refurbishing each car, and Tesla couldn't keep up with the volume, was sending them out to be repaired, and couldn't turn the cars around fast enough the way they were doing it so they are now doing it this way. The car wasn't pristine as the previous CPO program would have, but still better than the regular used car treatment.

There were two dings on the hood, a scrape on the side fender that probably bothers me the most that wasn't really repaired, and a small gouge in the leather in the back seat. The car was cleaned, but there was definitely some grit in the side rails of what the center console would ordinarily be. Curious whether they were unable to vacuum the grit out or didn't try to. There were little leaf bits under the hatch, so the car was more cleaned than detailed. The door sills weren't even wiped down, which in reality would not take much time for them (or me) to do so I feel like it's the kind of thing that should not be overlooked, but I can spend the 10 minutes to do it myself. It's just indicative that the car wasn't carefully detailed Not sure if the paint was corrected as I'd expect much more paint damage for a car this old with so many miles, but there were spots missed if it was polished where I can see swirls and light scratches. The charging cables also seem used. From a few feet away, it's still a gorgeous vehicle. I'm hoping I can get the dings removed cheaply and maybe the side scrape repainted. If it were on my existing car, I'd likely ignore it but on something you just purchased, it would be nice to feel new for a while.

The tires appear to be brand new, and the wheels are also flawless. All the carpet floor mats are also brand new, likely in the frunk, as well as the carpet in the center console space. The hatch cover also appears to be new. The steering wheel actually feels new as opposed to something that has been handled for many years, which really surprised me the most. The rep said that they would NOT fix anything purely cosmetic like paint chips, but they did offer to replace a tail light that had water inside and a molding that was just barely coming off.

While I could have been happier, I was still very happy with the car at the price I paid, and wouldn't hesitate to still recommend the CPO program. The people I dealt with were all very pleasant and responsive. If it were a new car, obviously the expectations would be higher, but as a CPO it's in much better shape than you'd expect a car with that many miles to be. I'm also sure I couldn't find a used car and bring it to this condition for less money. I'd assume if I had bought used from a third party, they wouldn't even know if the car was working properly mechanically. If you are looking for perfection like I had heard the cars were before, you will likely be disappointed though.

I myself have been looking at the CPO cars and was very disappointed to discover that they changed their policy.

I have a friend who purchased one, and other than the odometer, you would have never known it was a used car. Brand new tires, perfect rims. The steering wheel, interior, you name it. When he took delivery, they even presented him with two brand new keyfobs in the Tesla boxes. Very impressive.

In my searching, I've already been shocked by what I've seen. Truly scary beaters, with dirt, and damage, and that's just in the low-resolution photos I've been sent. I wonder how bad they would look in person?

I'm surprised that Elon would allow his flagship to find new owners in such deplorable conditions.

I've heard from fairly knowledgeable people, including an ex-Tesla employee, that it has to do with the expected large number of lease vehicles being turned, and here in CA, where the HOV sticker rules are changing, that many might be seeking to trade in to secure new cars that are eligible for the carpool lane.

I still scratch my head, knowing that any damage to a lease vehicle, body damage, excess wear, wheel road rash, worn out tires, should all be the responsibility of the lessee. Tesla should be recovering those costs, so why not put those resources back into restoring the cars?

Anyway, let's hope that moral suasion (and a lot of customer complaints), will cause them to rethink their policy, and make buying a Tesla the premium experience it has historically been.

Otherwise, I'm going to start listening to the conspiracy shouters, that this is just an early sign that Tesla may be on it's way out, or at least going to end up in a post-Elon ownership dynamic.

 

[RDoc]

If Tesla can keep selling these cars in this condition then clearly there's a market for them. When sales drop off, then they may do something.

Personally I think this is a pretty disastrous corporate policy because it will even further damage Tesla's less than glowing reputation, but Elon seems OK with it.

 

[banned-66611]

If Tesla can keep selling these cars in this condition then clearly there's a market for them. When sales drop off, then they may do something.

Personally I think this is a pretty disastrous corporate policy because it will even further damage Tesla's less than glowing reputation, but Elon seems OK with it.

How much do they save vs. how much does it cost them on the rejects.

 

[Dp7-81]

Has anyone shared any of these threads to Elon on Twitter? I'm surprised that this isn't bigger news in the Tesla/EV community other than some forums.

 

[Benjamin4stack]

Happy to report Tesla has agreed to fix my hood.

 

[Super_Popular]

Happy to report Tesla has agreed to fix my hood.

Good ole Samantha Joy.

 

[Doanster1]

Good ole Samantha Joy.

Samantha rocks!!!!

 

[dkella]

If you are interested in getting it Detailed, Metropolitan Detail in Bellevue is well worth the cost. They also can install paint armor (some acrylic-like stuff) and they even have loaner cars - last I heard, 1 Tesla Model S and a bunch of Scion SBs.

Hi there. I am a researcher and am looking to talk to Lyft/Uber electric vehicle drivers in Seattle. Would you consider chatting with me? It's for a City of Seattle project....I'm not sure how this forum works, or if there's a dm option. Thank you!

 

[P85_DA]

Hi there. I am a researcher and am looking to talk to Lyft/Uber electric vehicle drivers in Seattle. Would you consider chatting with me? It's for a City of Seattle project....I'm not sure how this forum works, or if there's a dm option. Thank you!

Create a new thread with that title maybe ...

 

[barcagp]

Upon taking delivery of my car there were a few things that stood out that I wondered if they’d be considered warranty.
1 peeling rim (thanks @Plan B)
2 leather peeling/ stuffing kind of coming out
3 lastly was the door handle that seemed dinged by a ring.

Any chance Tesla would consider fixing?
The delivery center flat out said it was wear and tear.
I never met my OA so wasn’t able to speak to him.
I at least think the seat can be scratched but not sure on seeing some stuffing or un-stitching.
I bought a used Lexus at Porsche last year and they personally fixed all the seats when I pointed a defect on one of them. I was impressed