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Key fob not under warrenty?

zzsf

Member
Aug 17, 2017
10
2
SF
Fob battery died after 2 years, after switching one stopped working all together, the other only worked passively in the cup holder.

Brought it for service with some other warranty issues and they said they need to replace the fobs and they are not under warranty as they are “consume-able” so $160 each?

Saw some other threads around battery replacement issues. Does this sound right?
 

GoldenBasis

Member
Jul 20, 2019
89
101
Ottawa, ON
I just had one fob replaced under warranty last week. It would kill a new battery in a couple of hours. Ranger tried some stuff on it during a mobile service call then programed a new one for me saying it was defective and constantly broadcasting or something. There was no charge for the service or the new fob.
 

mxnym

Active Member
Mar 9, 2018
1,102
471
Bloomington, IN
That doesn't sound right at all, no way is the fob consumable, they probably think they're going to replace the battery and charge you for it, but I would clarify with them vs arguing after the fact. These fobs seem to have a higher failure rate than most based the minimal input available to me, so I suspect your fobs may very well have failed. That having been said, you should test the "new" battery voltage before you take in the fob as dead, just to be safe.
 

zzsf

Member
Aug 17, 2017
10
2
SF
Tried 8 batteries and even tested with multimeter before bringing it in since there doesn't seem to be a super reliable source of them.

Pretty sure no confusion with battery change at SC since they mentioned testing the transmitters in the car and given the price.

All seems kinda sketchy especially with one fob working passively in cup holder and the other dead altogether.

Without rentals and being pretty much impossible to get a hold of someone in person, service has really gone down hill especially compared to other brands as mentioned in another thread.
 

GoldenBasis

Member
Jul 20, 2019
89
101
Ottawa, ON
I suggest that you create a separate service request for the key fob issue. That is what I did. Perhaps that kicks off a different process for warranty work?

The mobile tech says there is quite a bit of programming involved in troubleshooting them and he was allocating 4 hours to fix mine. Within 30 minutes he determined that it was defective and went and got a replacement fob.
 

Yinn

Active Member
Nov 15, 2016
2,100
1,922
Behind you
Fob battery died after 2 years, after switching one stopped working all together, the other only worked passively in the cup holder.

Brought it for service with some other warranty issues and they said they need to replace the fobs and they are not under warranty as they are “consume-able” so $160 each?

Saw some other threads around battery replacement issues. Does this sound right?


I’ve had mine replaced under warranty, but that was a couple years ago...
 

Xminus6

Member
Sep 3, 2015
698
478
Bay Area, CA
I had to replace the batteries in mine recently and they were changed probably a year and a half ago. Oddly the low battery message didn’t go away immediately after i changed the batteries. It took a few days.
 
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