TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Key fob not under warrenty?

Discussion in 'Model X' started by zzsf, Nov 7, 2019.

  1. zzsf

    zzsf Member

    Joined:
    Aug 17, 2017
    Messages:
    10
    Location:
    SF
    Fob battery died after 2 years, after switching one stopped working all together, the other only worked passively in the cup holder.

    Brought it for service with some other warranty issues and they said they need to replace the fobs and they are not under warranty as they are “consume-able” so $160 each?

    Saw some other threads around battery replacement issues. Does this sound right?
     
  2. jboy210

    jboy210 Supporting Member

    Joined:
    Dec 2, 2016
    Messages:
    3,926
    Location:
    Northern California
    Try replacing the batteries yourself. Batteries Plus sells them. I think they want around $10. Takes about a minute to replace the battery.
     
  3. zzsf

    zzsf Member

    Joined:
    Aug 17, 2017
    Messages:
    10
    Location:
    SF
    Ya, tried that before taking it in, thought it be that simple...
     
  4. jboy210

    jboy210 Supporting Member

    Joined:
    Dec 2, 2016
    Messages:
    3,926
    Location:
    Northern California
    #4 jboy210, Nov 7, 2019
    Last edited: Nov 7, 2019
    Bummer. That fixed the can't find key messages for me. But it did take a day or two for them to completely stop.
     
  5. Tam

    Tam Well-Known Member

    Joined:
    Nov 25, 2012
    Messages:
    8,026
    Location:
    Visalia, CA
    The fob's battery itself is consumable but I don't see how the fob without the battery is consumable.
     
  6. Need

    Need Active Member

    Joined:
    Nov 22, 2017
    Messages:
    2,709
    Location:
    SoCal
  7. GoldenBasis

    GoldenBasis Member

    Joined:
    Jul 20, 2019
    Messages:
    79
    Location:
    Ottawa, ON
    I just had one fob replaced under warranty last week. It would kill a new battery in a couple of hours. Ranger tried some stuff on it during a mobile service call then programed a new one for me saying it was defective and constantly broadcasting or something. There was no charge for the service or the new fob.
     
  8. mxnym

    mxnym Member

    Joined:
    Mar 9, 2018
    Messages:
    803
    Location:
    Bloomington, IN
    That doesn't sound right at all, no way is the fob consumable, they probably think they're going to replace the battery and charge you for it, but I would clarify with them vs arguing after the fact. These fobs seem to have a higher failure rate than most based the minimal input available to me, so I suspect your fobs may very well have failed. That having been said, you should test the "new" battery voltage before you take in the fob as dead, just to be safe.
     
  9. zzsf

    zzsf Member

    Joined:
    Aug 17, 2017
    Messages:
    10
    Location:
    SF
    Tried 8 batteries and even tested with multimeter before bringing it in since there doesn't seem to be a super reliable source of them.

    Pretty sure no confusion with battery change at SC since they mentioned testing the transmitters in the car and given the price.

    All seems kinda sketchy especially with one fob working passively in cup holder and the other dead altogether.

    Without rentals and being pretty much impossible to get a hold of someone in person, service has really gone down hill especially compared to other brands as mentioned in another thread.
     
  10. GoldenBasis

    GoldenBasis Member

    Joined:
    Jul 20, 2019
    Messages:
    79
    Location:
    Ottawa, ON
    I suggest that you create a separate service request for the key fob issue. That is what I did. Perhaps that kicks off a different process for warranty work?

    The mobile tech says there is quite a bit of programming involved in troubleshooting them and he was allocating 4 hours to fix mine. Within 30 minutes he determined that it was defective and went and got a replacement fob.
     
  11. Yinn

    Yinn Active Member

    Joined:
    Nov 15, 2016
    Messages:
    2,031
    Location:
    Behind you

    I’ve had mine replaced under warranty, but that was a couple years ago...
     
  12. Xminus6

    Xminus6 Member

    Joined:
    Sep 3, 2015
    Messages:
    688
    Location:
    Bay Area, CA
    I had to replace the batteries in mine recently and they were changed probably a year and a half ago. Oddly the low battery message didn’t go away immediately after i changed the batteries. It took a few days.
     
    • Informative x 1

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC